An appalling company to engage with - 6 months to get 4 bedrooms, a landing and stair carpeted.
Very briefly, the things which went wrong are:
Stained carpets
Lost carpets (warehouse)
Damaged carpets (warehouse)
Failed to deliver (shutters in warehouse wouldn't open)
Rudeness from staff
Lies from staff
The CEO, feels that the £100 compensation I got for the first mistake (laying stained carpets) is sufficient. To add insult to injury, you are not permitted to take the matter further (i.e. Alternative Dispute Resolution (ADR)) unless Carpetright agree - of course my dispute is with Carpetright so why would they give permission. A silly system which only serves to support the shoddy business practices of Carpetright.
No wonder the business is on the brink of administration. read more