Kitchen Order - Sheraton Kitchen Range…read more Initially we experienced a positive kitchen sales experience, but after the sales rep left the business we had nothing but problems. It's taken over 6 months and 6 separate deliveries to get all the correct items for our kitchen. We've had little or no communication with the management and no one took accountability for our order. Throughout the process - we've been told that we needed to pay more due to the sales person underselling, had our signature appear on paperwork with dates we never visited the store, had items missing which we had to buy and had to time and time again explain what we'd ordered. We've raised a formal compliant to the directors and they've offered us a £50 store voucher as compensation, pretty insulting based on the 6 days I took off work to receive the deliveries and the hours of time we had to invest to get the kitchen we ordered. We're now taking our compliant to the furniture ombudsman to try and find a reasonable solution. My advice - either use a company who specialise just in kitchens or buy something off the shelf. A shame as the Sheraton Kitchen Range is a decent product, I'd be pulling it from Leekes stores if I were them as the poor service reflects poorly on their premium product.

Avoid the absolute,never ending nightmare of using City Bathrooms and save yourself time,money and…read moreaggravation. Our small bathroom needed updating so,for £6,000 we were promised THE best bathroom transformation possible completed in 5 days - the reality is that four months later we are still waiting and City Bathroom tried,at every opportunity, to cut corners on workmanship and quality of products, tried to fob us off with cheap fittings, they don't return phone calls, turn up whatever time they like (10:30-11am),if indeed they turn up at all! Hard to tell City Bathroom apart from conmen - you'll be pressed to pay everything up front and then forgotten about. Awful experience all round. Avoid.

From the owner: At City Bathrooms & Kitchens, we specialise in delivering premium bathroom and kitchen…read moretransformations designed to elevate your home with style, comfort, and long-lasting quality. With over 38 years of experience and more than 1,000 five-star reviews on Google and Checkatrade, we’re proud to be one of the region’s most trusted renovation specialists. We manage the entire process from start to finish — design, supply, installation, plumbing, tiling, electrics, and finishing details — ensuring a smooth, stress-free experience with no need to coordinate multiple trades. Every project is handled by our skilled in-house team, known for precision workmanship, clear communication, and exceptional attention to detail. Whether you’re dreaming of a luxury walk-in shower, a bespoke wetroom, a space-maximising en-suite, or a complete kitchen redesign, we tailor each project to your lifestyle, aesthetic, and budget. Customers choose City Bathrooms & Kitchens for our reliability, honest pricing, and the pride we take in every single installation. With transparent processes, quality materials, and craftsmanship that stands the test of time, we create beautiful, functional spaces that you’ll love for years to come.