Not sure why it has taken me this long to write this, but it is long overdue. I have been shopping…read moreat Grapevine Wine and Spirits for years and the experience has been consistently great. Sure, you can buy liquor just about anywhere...but genuine service, kindness and personal attention are rare these days this is what sets them apart from other stores. Adrain and Brittain go above and beyond to make every visit feel special. They greet you like family, remember your favorites and will even track down special bottles. That kind of care is not something I take for granted or that you can put a price on. Lately, they have also hosted phenomenal wine tastings and classes which have been such a fun addition. It is clear they are passionate about what they do and about creating a great experience for their customers. If you have not checked them out yet, you are missing out. Supporting a locally owned business like this is easy when they do it right. Highly recommend!

We were greeted when we walked in. The store was very clean. The guys working were very helpful…read more They offered samples and recommended suggestions on what we should get.

Fantastic craft beer selection and Austin really knows his stuff and it was great talking with him…read more Was very happy to see some rare and hard to find beers here. Cant wait to come back and stock up again. I was like a kid in a candy store!

Found some great wines recommended by Anna. She provides a great wealth of knowledge in paring wine…read morewith dishes. She is great service to everyone or anyone who needed help. It's one of our favorite places to go.

Great selection and good prices. Associates were very helpful…read more Will return and will look to Total Wine as my place for wine and spirits.

I love the selection, classes, and a select few employees who know the products, and I have…read morereceived excellent recommendations for the perfect bottle of wine. I appreciate those experiences. However, the reason for the two-star review is the manager. She is very authoritative and creates issues when there are no issues. She enjoys reminding customers and employees that she is "The Boss" and always looking for an altercation. Abby does not match the image of TW&M. I am currently a Reserve member and usually become a Grand Reserve by the end of the year. Doubt that will happen this year.

The staff is always very helpful making the best selections based on your event or celebration.read more

very good selection of spirits. they have wine tasting and whiskey tasting. The staff is very…read morefriendly. The building is very unique convenient location as we were staying in the hotel next door.

FAVORITE SPIRITS SHOP IN ALL OF FRANKLIN/WILCO!!!!!!!…read more I tried a CBD (no THC) beverage at a local restaurant (my leg was cramping as I was walking in/i am very active at the gym). I slept so well that night and needed to buy some of these drinks! I drove all over town even in some smoke shops and liquor stores and no one could get it for me. I randomly stopped in here and explained my dilemma! They said they would order for me but I didn't hold my breath. To my surprise I got a call saying my order was ready! Amazing! They already sold out again when I bought the last four pack. A couple days later ANOTHER TEXT FROM THEM SAYING ITS READY! The shop is clean, the employees are super friendly, and I love the tasting section for events they have! HIGHLY RECOMMEND - above and beyond!

Great store for higher-end liquor and wine. If you are looking to impress or just find something…read moreyou will really love, this is your place. Very knowledgeable staff in a nice, clean, atmosphere. Right next to Whole Foods

Never thought I'd be writing a review on a 'liquor store' of all places, but this is no ordinary…read moreplace to 'buy booze'. It is more a reputable neighborhood establishment, than a quick stop to simply buy alcohol. My first experience with this place was January-2022 during a snowstorm. When everywhere else was "closed for snow day," The husband and wife team at Dean's remained open, so a group of us went in. Mr. and Mrs. Moon shared a lot of info on their spirits, allowed us to taste test new (and old) products, and were just generally enthusiastic to answer our whiskey questions and change our minds about flavored spirits. Now, Deans is our (wife & I) go-to place not just for spirits but gift giving as well. They will custom engrave products that you purchase from them. I have bought & engraved whiskey bottles for many occasion; retirement, thank you, birthdays, etc. They are GREAT!

Been going here for years. Best in franklin by far. Kind and informative staff, place is always…read moreclean and organized. I got a beautifully wrapped bottle for a valentine's day gift. Thank you guys!

Stopped in quickly to grab a bottle of my friend's favorite wine - she was grieving and having a…read morerough day. Staff was kind to assist in locating and sharing about other offerings. Very well organized, fully stocked products of wine, beer, and spirits, aesthetically pleasing shopping, fairly priced. Great location right next to Publix off Royal Oaks Blvd.

They charged me $30 for a $14 order of Beck's and all they had was non-alcoholic. This must be…read moreunder new ownership. I won't be back!

Last week I had a wine order shipped by Brentwood (AKA Benchmark Wines) to me. Unfortunately they…read moreshipped it to my home address despite my account listing my delivery address as a local Fed Ex store. The reason I have my wine shipped to a fed ex store is that I am rarely home during Fed Ex delivery hours. Fortunately, this time I was home to receive my wine but i wanted to be sure that this mistake did not happen again so I called them last week, twice. Unfortunately, no one answered their phone which seems to be normal for this company. They just want you to leave a message which, in and of itself should be a red flag about dealing with this company. But even worse is they don't seem to be capable of responding to voicemail messages or even Emails as not only did I leave two voicemail messages but I also Emailed them requesting a phone call. All to no avail. Frustrated, I called Benchmark wines in NAPA Valley, CA. This is a great company. A live person always answers their phone and responds immediately to all requests. I quickly was informed that NAPA Benchmark has absolutely no connection with Brentwood/Benchmark Wines. Nevertheless, Kara was kind enough to offer to contact them, give them my phone number and share my request for a phone call. Although Brentwood responded several minutes after my phone call with Kara, they responded with an Email. I immediately replied to their Email requesting a phone call and provided my cell phone number. Ha, Ha, Ha. Never happened. What can I say? I will never do business with this company again as it is no fun to be ignored.

Please always seems to be closing early and the employees can't wait to get out the door. Very…read morespotty service staff and the staff on selecting beverages. Have a decent selection of spirits and wines. Their beer selection is not very good. We are very few cold beers.