While traveling, I purchased a shirt from Caroll that became completely unwearable after one wash, despite following the care instructions precisely. The fabric shrank significantly, the sleeves became misshapen, and the body no longer fits properly.
When I reached out to Caroll's customer service, they refused to assist, insisting the item could only be returned to the store where it was purchased--a solution that is impractical for international customers. My requests for a refund, credit, or replacement were all denied.
After this experience, I researched Caroll further and discovered numerous similar complaints about poor quality and unhelpful customer service on platforms like Trustpilot. I encourage anyone considering a purchase to review the feedback on Trustpilot to understand the widespread issues with the brand.
I would not recommend Caroll to anyone seeking quality products or reliable post-purchase support. read more