We decided to contact Preferred Sleep Solutions after hearing an advertisement on the radio about…read morethem being in network with BCBS. We started this process over 7 months ago and to this day we have had to continue to reach out and find out where we are in the process. They advised us we needed to file primarily with Tricare so we started that process, submitted everything that was required and received an email stating we were ready to go (17th email to be exact) and we had prior authorization, great right? Wrong...Tricare called us to advise us our prior authorization was denied because Dr. Kempter was out of network with Tricare and nothing would be covered. It speaks volumes to be told we were all set by their office and when going back to them with that information they blamed their billing office and then confirmed we were in fact out of network with Tricare. Fast forward to then asking them to file with BCBS (the reason we contacted them in the first place) our secondary insurance to which we get a response back stating "We can try submitting the claim to BCBS however they do not do pre-authorizations for the oral appliance so there would be no pre-approval or guarantee that they would pay. If we did submit the claim to them and they process and pay according to your benefits your out-of-pocket would be around $1960." So there is no guarantee they will pay at all even though they advertise this on the radio. When I called and spoke to BCBS they advised me that they most certainly do complete prior authorizations as this is a medical device. Our out of pocket is only set at 35% and the rest covered, but for some reason this office is going to charge $5600 for this device which is the maximum allowance BCBS allows. After ALL these months we spent trying to work through these issues with this office we are left with no solution. Why someone would pay almost $2,000 out of pocket WITH insurance when we can go to another reputable provider and pay a cash price of $500 less with NO insurance, has left me speechless. We are VERY disappointed with our experience here and the lack of faith in staff. We would absolutely NOT recommend them.

I was diagnosed with severe sleep apnea 4 years ago and decided to check these guys out. All…read morethrough the process they were very professional and easy to work with. Dr. Kempter is very knowledgeable and answered all of my questions. The FIRST night I wore the device, I dreamed...this may not be very impressive to some of you, but I had not dreamed in at least 15 years...that I could remember. Dreaming meant that I was in deep sleep. Additionally, I stopped snoring. Not just kind of stopped, but completely stopped. 2 years ago I decided to get adult braces and had to go to a CPAP device....it sucks. My braces just came off...I am making an appointment to get refitted. If you have the money, don't listen to the other reviews....the dental appliance they provide will change your life.