It was an easy and stress free experience from application to sign and get the keys! They were very helpful and friendly. Happy with my experience. read more

CarMax - Used Car Dealers Near Me - Tampa, Florida

I highly recommend getting your car serviced here at Carmax. Everyone at this establishment is very knowledgeable about many different car models and such. I had an issue with my Subaru and my tire pressure light stayed on which was an issue because I never truly knew when my tire pressure was actually low. I made an appointment with Chris at the front desk and he was very kind and accommodating. My favorite mechanic is Eddie V. He's the best of the best and I highly recommend you book with him. He knows the ins and outs and he's very good at what he does. I love that he's straightforward too because we all know mechanics find other things wrong. But, Eddie is passionate and compassionate. No swindling here and you are in perfect hands! All in all, he fixed my tire pressure light in under an hour and I left a very happy customer! Also, they've got cool cars in the showroom you should totally check out. read more

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I really enjoyed shopping at CarMax. I thought the prices were acceptable and the process very easy. However, I did not make a purchase. We later found a different car with all the options I wanted at a comparable price. Justin at CarMax was great and I would truly recommend him and this location if you're in the market for a car. read more

We've been buying cars from the CarMax on Nebraska Ave for over a decade, and they have never let us down. From start to finish, the experience is always smooth, honest, and stress-free. The service department is professional, reliable, and always goes above and beyond to make sure our vehicles are taken care of. The business office is just as impressive--transparent, efficient, and respectful of our time. What I appreciate most is the consistency. No matter how many years go by, the team here continues to treat us like family. It's rare to find a dealership that delivers this level of trust and customer care time after time. We'll definitely continue to give them our business for years to come. Highly recommend CarMax on Nebraska Ave to anyone looking for a hassle-free and genuinely great car-buying experience. Our most recent experience Dylan, Emilio and the team inside the business center wasted no time taking care of what we needed. read more

CarMax - BMW - Used Car Dealers Near Me - Tampa, Florida

I just had a very very good experience with Carmax, particularly a gentleman named Dalen. Very very polite, young man who made everything and absolute pleasure. He was sincere and genuine and walk through the process. He needs a promotion. Quality people like him are hard to find and he is exactly who you want interacting with your customers read more

In November of 2024 I made an appointment to look at a specific Lexus they had, found one on the lot while perusing that I really liked, was able to test drive it. Was approved and drove it home that day after they cleaned it. 15k miles later not a single real issue, I probably over paid a bit, but it's been helping my credit significantly. Moral of the story from me is that you need to research the cars you're interested in before making a decision read more

CarMax - Old vs new hotness - Used Car Dealers Near Me - Tampa, Florida

10/10 Brett W & team helped us out big time and they were extremely honest, knowledgeable & helpful with everything! We were in an out, driving our new beautiful Toyota Rav 4 home in less than 2 hours! Brett was an excellent salesman & took care of all our questions and handled everything with ease :) Marco checked us out smoothly and was very friendly & professional. We loved our experience with CARMAX and highly recommend getting a care here vs going to a dealership. A++ read more

We wanted to sell our car. So we got an on-line quote from several dealers and theirs (CarMax) was the best. We told them everything about the car that would affect its sale price. We were given an appointment to bring our car in the next day for an inspection. The mechanic checked the car over and the final offer came back as quoted! Amazing! They gave us the check right away and we gave them the keys and the title. Pays to be prepared I guess. Paperwork was done, we got our tag back. The staff were friendly and efficient all done in about an hour! read more

We have bought lots of cars from Carmax on Nebraska 7 to be exact. I currently am on a hunt for a car, however I was unsure what I truly wanted. I was only allowed to test drive 2 in 1 day. While I was there I test drove the 2, the sales associate seemed annoyed to be working with me. The next day I came back to test drive another one. They didn't have the car color or trim I wanted but I wanted to be sure this is type of car I wanted before I had it shipped from another car max from really far away that I would have to pay money to ship. Again they were annoyed with me, reminded me they worked off of commission. I have never felt so unwelcome at Carmax before. I informed my husband no more. We will purchase a car else where from now on. read more

I don't recommend buying from them. They sold me a Mercedes for $30,000, which that Mercedes wasn't worth. The customer service is terrible, the salespeople are awful, and they charge you an exorbitant price for the car. But it won't happen to me again. It was a bad experience, and I don't recommend them at all. Please, they are scammers. Do not visit that place. It was a bad experience; it was my first car. Check the documents you sign carefully. That's what happened to me; I didn't check the documents, and the price of the car was outrageous. In the end, the total cost of the car was around $38,000. read more

CarMax as a company was not bad , pretty easy to work with and shopped our car to us . But our car salesman Edward was horrible ! He literally did not give a crap about my wife and I wanting the car . Was Standoffish , would not answer any questions about the car , responded with 1-2 word answers , would only address my wife , literally ignored me as I was talking to him , my wife literally had to tell him I was talking to him right in front of his face . Very weird interaction with Edward ? read more

We had no intentions of buying a car at CarMax. We'd never set foot in one until I went in to get my car appraised for them to purchase. But, upon being helped by Norman, our eyes stared being opened little by little to how different their process and service was from the traditional dealership experience. We got our appraisal. It was the most competitive we'd gotten anywhere. We looked at various cars, test drove a couple of them, transferred cars from their Orlando location and their Clearwater location (each were ready to test drive within a couple of days), and one of those ended up impressing the hell out of us! The buying process was ridiculously easy. What would have taken an entire day or more at a traditional dealership, took only 3 hours for us (from arrival and test drive, to driving the new car out of there), including selling them our car, getting a check for the equity cut for us, registration, all of it! Their company slogan of "the way car buying should be" is NO JOKE. They absolutely live up to that! Every single aspect of the process was ridiculously easy. We received reassurances and straight-forward answers at every step. Bottom line... we're believers! Next time we're car-buying, This is going to be our first and possibly only stop. Norman was awesome! Give that man a bonus. read more

My experience was more insulting than disappointing. The whole process was a classic bait and switch. It reeked of just a scheme to get the customer in the door in hopes of selling him a new vehicle. I had a prior experience with CarMax many years ago and had hoped they had changed for the better. It was far worse than the prior experience and colder and more impersonal than ever could be imagined. I answered all online questions truthfully and not one question mentioned cosmetic scuffs, scratches or small paint touch ups. Out of 10 items where comments were put by appraiser paint was mentioned on 8 items. Questions online only mentioned damage to panels, not paint and that was pointed out on the panels each time. Appraiser notated hood had been repainted but failed to notice that the entire car had a new paint job. There is no discussion of any kind with the appraiser to show receipts or recall records and proof of care and maintenance. The final offer was $7700 less than the original online offer. What a farce and an insult. The offer was rejected by us without a 2nd look or any discussion necessary. We will never return for any transactions and never ever recommend CarMax to any family or friends, nor our worst enemies. Rest assured, this negative review will be posted on every social media site that I can frequent. Shame on you CarMax, we never ever thought of your company as a BAIT AND SWITCH scam but you showed your true colors well. read more

worst experience. drove across the state to test drive the car, loved the car, said I'll buy it. Since it is an export they said they could t complete the sale, someone from corporate would call. Well, it's three days later and no calls, and have been given the run around for 1.5 hours in the phone. I'm don't want to deal with a corporation that is too big to do their jobs. read more

From first call to actual purchase everything went smoothly. Sean Lacy, our salesman was great . Everything was explained and the offer they made for our trade in was greater than we expected . This is our 4th car thru Car Max read more

CarMax - My Black Panther - Used Car Dealers Near Me - Tampa, Florida

We've bought two cars from here within the past year and are very happy with both experiences. It's so much easier to buy a car here than dealerships, and setting up an appointment to test cars is very easy too. I'm not sure I would ever buy from anywhere else anymore. On top of the ease, one of the cars needed work after purchase to include re-doing the tint at an outside shop. Carmax reimbursed for that without hassle, sticking by their word of support after purchase (within reasonable timeline). Everyone we've encountered at this location has been helpful, friendly, and welcoming. Thank you! read more

I will never buy another car from Carmax! I bought my second vehicle from them after having a great experience with the first. I bought a 2016 BMX 6 series in 2022. Within two years it needed 17k in repairs, luckily under warranty , now I need another $9700 in repairs. I called Customer relations for assistance after finding out the warranty I thought I had had expired. I express to them i couldnt afford these repairs and make car payments thru Carmax and if there was anything they could help me with. They declined assisting me! Carmax doesnt care about repeat customers!! I've recommend family and friends purchase cara from them which they did! Now I regret even doing business with them! read more

This is regarding the service department. I brought my truck in for service a few months ago and could never get through on the phone to check the status. So frustrating. Today I called to make an appt for an oil change and inspection on some issues I'm having with the truck. Once again I was sent by their annoying virtual operator into voicemail. Tried calling several times and got the same runaround. No message left. I simply called Elder Ford, spoke with a human and got my appt scheduled for tomorrow. What a concept. Actual customer service. If you want service go anywhere, but CarMax. read more

I star is still too good. My Ford f150, purchased at Tampa CarMax had starter issues. I called them and was told they are too busy, to call around for service but I was responsible for extra fee (I bought the extended warranty). I called CarMax in Lakeland and they said they were too busy BUT they made an appointment for me in Tampa and said I would not be responsible for the extra fee. 2 CarMax with a whole different customer service philosophy. Lakeland, you are tops in my book. read more

Bought my first car from car max its a 2010 Scion that was listed for 17000 first day of driving the car battery died they couldn't supply me with a replacement a week later both of my rear tires popped they couldn't do anything about it even though I was a week within my 90 day policy they will scam you and make you over pay also their service shop is horrible any issues with your car they will make you wait over a month just to fix your car read more

My son and I began the process of looking for his first car this weekend. I have always shied away from Carmax because for me I found that new car dealerships are willing to negotiate and I have gotten better deals with them. It's been a while since I've bought a car, and things feel like they've changed a bit. Maybe a lot. When we arrived at Carmax, we were greeted by Tyler. An incredibly nice and informative young man, he explained the "no haggle" pricing and dealer fees, which were considerably less than the vague responses we got at the new car dealerships. He also helped us find cars within our price range, and although there are claims that cars are abundantly low in stock right now, we had more options to choose from here. When at the new car dealerships, we told them our price range and they were showing us vehicles $3k to $4k lower, because of added dealer fees...mind you, this was about 20 to 30% above the vehicle price (we were looking at vehicles in the $10-14k range). State sales tax is between 6-7%, and tags and registration aren't that much more. (I think the "high demand/low stock" claim is compete BS, there were literally hundreds of used cars of all makes and models there, there are just unreasonably inflated prices throughout the US, and people are paying them). read more

If you go here your lazy or stupid or both. None of the so called sales people no anything about cars. You go out , look at what they have and maybe take a test ride. No one cares what you buy or if. Their prices to high! They low balled me $2,000 what I was offered elsewhere when I took my car in. People have said they need to bring back a problem two or three times. Too many different cars and the mechanics don't know them all. Try auto dealers. At least they know what they are selling. Dumb idea carmax . read more

Purchased a vehicle in April, giving me issues a couple months after. I've tried getting to the service department for 3 months not one single response. It's absolutely terrible they shouldn't be open for business! read more

went today to look at a $50,000 car and it was filthy, it had not been washed or debugged, What the fuck carmax?

Bought my 2018 Subaru Legacy during a thunderstorm so I didn't get a chance to inspect the paint until a few days later. My salesman promised that Carmax would repair a small tear in the drivers seat and instructed me to drop it off for repairs within the next 90 days. Thirteen days later I dropped off the car and pointed out a few small paint issues while only expecting to have the seat fixed. Chris in service was so professional. He asked no questions regarding my paint concerns and he kept me updated through the whole thing, which was really appreciated. He immediately sent my car back to the paint shop where his team did an incredible job with the paint. A day later my seat was professionally repaired as if the tear never existed. I'm very happy with my experience with sales and service and even better I am very happy with my car. I typically do all of my own vehicle maintenance, but if I ever get lazy I'll be returning to Carmax service is Tampa, Florida. read more

CarMax - Used Car Dealers Near Me - Tampa, Florida

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So update on my car. We're now on month 5 of needing a new transmission. Carmax in Tampa on Nebraska has been dishonest, incompetent. Their corporate office is a joke and I provided them a time line and provided detailed notes with all the phone calls I made date and times. I provided that to the BBB and Carmax corporate and they were dishonest in their response to the BBB. So if you are ever going to purchase a car through Carmax DO NOT buy their extended service plan and expect dishonest practices from them. If anyone knows of any attorneys I'm looking for one. They don't even deserve a 1 star review read more

Fanelli helped me with my car and tried to make sure I get a good price for it. He is very sweet. Give him a raise

I was searching for a specific vehicle and found what I was looking for online. The truck was located at CarMax of Tampa. Upon arrival, the service was prompt, staff was friendly, and the vehicle made me smile from the time I laid eyes on it. I was able to test drive the vehicle without an associate which I liked very much. There was no haggle, the price was fair and was an easy process from start to finish. I purchased my 2018 Toyota Tundra 11 months ago at the time of this post and I am still enjoying my ride. Thanks CarMax of Tampa! read more

CarMax - 2018 Toyota Tundra - Used Car Dealers Near Me - Tampa, Florida

Best car buying experience I have ever had, to date. I had been to some specific auto dealerships and was not having great experiences - decided to go to Carmax and see what they had. Sales people were the best to work with and the office staff were very efficient. Shout out to Lee and Ethan for making my experience the best. read more

CarMax - Dodge Durango - Used Car Dealers Near Me - Tampa, Florida

All around an easy, no-hassle deal. We got Wwwaaayyy more for our trade-in than we imagined (like seriously) and we were thrilled with our new vehicle. We had it sent over from the Miami area and while it took a few days, it arrived before schedule and the app kept us up-to-date the whole time. Our sales team was awesome-ever single person we dealt with was friendly, efficient, and made the process easy and...hold on to your hat for this last remark...fun! We are very happy and would highly recommend this location. read more

Incompetents mixed with attitude is all you will find here. I simply Wanted a price for my truck AND had only one upfront request.....to be present when they inspected the vehicle and of course that was all to much to ask. These people take your 50k truck while your waiting for them inside and thrash it through the parking lot and when I say you were supposed to find me before entering the truck your confronted with attitude. The manager admits they can't take simple instructions and does nothing to help the situation nor gives me a price for the truck, as if I did something wrong. Stay far away, if that's the treatment of someone selling a truck could you imagine what the attitude will be like buying one and returning for help or service. read more

Worst experience I've ever had with a dealer. Carmax Tampa Fl off N. Nebraska. Gave me an offer $28,000 on a 2014 4Runner Toyota, with 21, 786 miles. Great condition we had a 5 mph recorded and reported the wreck before offer. CarMax didn't back their offer and tried to low ball $22,000. I would advice anyone looking to sell a car with them to go somewhere else. We waited for over 3 hrs. in waiting room. Went up to clerk to ask for status she looked it up offer already completed and said appraiser denied offer due to paint from fender repair (new Toyota fender painted from 5 mph wreck). The 4 Runner Limited is in immaculate condition with the dark brown leather and woodgrain interior. I was offered $32,000 months ago, but wasn't ready to sell. Trying to downsize from 3 vehicles. WARNING they don't honor their offers. read more

First time buying a car and the process was so easy! Sean Lacy helped me out and he was so helpful without being too pushy or trying to excessively bargain with me like regular dealers. Traded in my old car and so happy with the one I left with!! Great experience. read more

Just verified with the Tampa DMV that Tampa Carmax put an unregistered license plate on the SUV I bought there early Jan. 2024 - the plate the dealership put on the vehicle isn't registered with the State of Florida at all! after I paid for the vehicle the salesman ("Julian") walked off while telling me to go down the hallway into the service garage to get my SUV - I was never shown any features at all. read more

Horrible Horrible TERRIBLE service. Don't buy there AT ALL as an MSW I'm telling everyone I get a chance to never buy from Car Max. Don't see Adam, Amelio, Lee, Mike or David, apparently none of them know how to do their job proficiently, effectively or in a morally sound manner. They have huge character flaws, whicn can only backfire on them. I went there with my two son's one day after I work seeking more information about two of the cars I was interested in, which were a Jeep and a Bronco Adam was my initial sales agent. Adam was not invested in me and rushed a sale that I wasn't even sure I was buying, my perspective was I was lending out the car to see if I liked it, I was initially already unhappy with the price and the size, he could've easily done the right thing and provided me a quote and sent me on my way to think about it. Plus, they tried to give me 16.75% APR on the Bronco when my credit score was a 708 a Plus, A 28,000-dollar car jumped to a 41, 000 car which means they would've profited around 16,000 in interest. I was highly discriminated against as an African American female. These people have no morals and no character, I'm a working mother of two. Also, I returned the car exactly 5 days after the sale and wanted to return it within 4 days, but Adam told me it would be busy on Saturday. Now the financial department doesn't want to refund me; I've called them twice so far, and spoke with a Lori and Manerva, Manerva was supposed to call me back yesterday and still no word, today is the 8th day since I returned the car, and still no sign of a refund. My next step will be to file a complaint against the company. read more

They sold my son a car that looked good on the outside but had issues on the inside, and now he's stuck with a Nissan Sentra that has a transmission defect that apparently is well known to people who know about cars (which should include car dealerships). We had no idea about it until it was too late. He still owes money on the car and will now have to pay 6k for a new transmission. read more

Purchased a Jetta for $20k and they sold me on their maintenance package which was around 5k more.... Of course the ONE TIME I actually needed to use that product, they said that they wouldn't cover the repair (it was for my clutch). Long story short, the repair would've costed me more than what the package was for originally and I also still owed about 8k on the vehicle itself. I ended up just leaving it at a dealership (which is kinda hilarious) but fortunately I landed a job that gave me a company car... still had to pay it off man what an inhumane and conniving company. Thanks for nothing. read more

The unfortunate thing is I ordered signed paid planned everything online due to convenience. The unfortunate is i did everything correctly . I was patient with their mistakes. The first 3 times and then some. As I sit here after days of communication back and due to their errors and lack of communication and processing paperwork and so much more I am leaving through Uber because I was dropped off for my "express" pick up to pick up car. Understand I have communicated non stop with various people have the emails and attachments and text to prove it . When I signed up and signed documents the first time and stated all My requests such as delivery and temp tags etcI as I am signing paperwork again they bring out plates along with charging for full plates. I said where is the temp tags I requested and was understanding that was happening , they said they don't do temp tags. Horrible horrible customer service and the run around. read more

Service department rocks. However I bought a new car on Sunday and arrived Monday at the stated time to sign and drive off and they had no paperwork ready, no car prepped. Now I am stuck waiting for who knows how long after a rough day when I expected everything to go smoothly. Disappointing. The Irvine CA branch has their ducks in a row. Not Tampa. 1 business person working the window with about 5 ppl standing in line. Lame. read more

I took my car into CarMax recently to get an estimate on what my car would be worth for a trade in. My car was a 2012, had the whole nine: heated seats, dual sun roof, back up camera, touch screen radio...ect...no damage, they only offered me $8,000... took my car elsewhere and got $14,000 and was able to buy a new car :) CarMax is a rip off, they care more about making money off your car than helping you. read more