Today, I visited European Wax in Burlington for the first time since having my baby; it was a…read moremomentous appt. I chose the associate I'll refer to as E because of how terrific she is and the rapport she's built with me over the past few years. I've been a loyal customer in Burlington for three years, and E has always been my favorite. She's upbeat, friendly, remembers me, and is exceptionally skilled--efficient, professional, and virtually painless. That's why I was both surprised and disappointed to learn today was her last day. She was let go with less than two weeks' notice--not for the quality of her work, but for not meeting product sales quotas. I've purchased annual wax packages for seven or eight years, but this will be my last. Across multiple locations, I've seen a pattern of poor employee treatment. Sales quotas should never come at the cost of retaining top talent. If a company is losing great employees like E over product sales, the problem isn't the employees--it's leadership. If European Wax continues to prioritize short-term sales over long-term customer loyalty, it won't just lose great employees--it will lose customers like me. By the way, my first postpartum wax was a positive experience thanks to E. She is outstanding!

Feeling annoyed with my recent visit... I booked someone specific and was seen by a different…read moreperson with not explanation as to why. Not sure why that is. My first wax (Brazilian) at this location was with the same person as today. I had chosen this waxer my first time due to her bio about her years of experience and care for attention to detail. My first wax she had left a significant amount of hair and it felt kind of rushed. I was honestly not happy when I was greeted by the same waxer again today as I feared I would go home with the same result. I of course was left with lots of hair and wax residue. The appointment is supposed to be 15 minutes and I was out of there in under 10... I feel very let down due to the fact that this person had yet again left me with a significant amount hair and rushed through the service. How could you let a client walk out knowing damn well you left loads of hair after the service is "all done". Is that how you would want to be waxed?! The waxer was very nice but she does not seem to care if she gets all of the specific areas that you book. Her bio is far from correct as she doesn't pay attention to detail. If I wasn't in a time crunch due to a trip I would have left and rebooked with someone else.

I am a top customer of the Chelmsford location for buying services and products, and only thing…read moreeven more highly of my experiences each time! I always appreciate the special service and support provided to me by Mary Kate. She is highly responsive, very personable, and ensures that I receive prompt attention. I appreciate her very positive attitude. This makes an amazing difference as a customer since I originally started going to EWC at another location originally. Thank you for all that you do!!! For services, Lauren is a master!!! I can't say enough about her work and appreciate her highly positive attitude, focus on comfort, and attention to detail. I trust her completely to do an amazing job. Thank you for all that you do!!!!!

We had an extremely disappointing experience at this establishment.  The front desk attendant,…read moreJocelyn, was not only combative and condescending but also consistently rude throughout our interaction. We arrived just three minutes late, only to be subjected to an unnecessarily lengthy lecture on their late policy. Even after we assured her that we understood, she continued with her reprimand. Despite multiple requests for her to stop, she persisted in chastising us--right in front of a crowded lobby. When we calmly pointed out that her behavior was unprofessional, she dismissively responded that we didn't have to stay if we didn't want to listen to her. As if that wasn't enough, she then spoke about us openly to her coworker while we were still present. When we informed her that we could hear her, she flatly stated that she didn't care. This lack of discretion seems to be standard practice at this establishment. During our time there, we became unwilling participants in overhearing details about other patrons' procedures and Jocelyn's personal opinions on them. At full volume, we learned that the next client was receiving a Brazilian wax, followed by Jocelyn's loud and unsolicited commentary about how "gross" she found such services. In summary, if you're looking for a reception experience filled with lectures, public shaming, and eavesdropped commentary on your personal choices, then this is the place to be. Otherwise, I suggest you look elsewhere. For the record, the wax itself was excellent. Service date: 10/18/24. Appt time: 6:30pm & 6:45pm PS: if you were the Brazilian appt after us, you should probably call the manager. Jocelyn did not speak kindly about you.

Nice atmosphere, quick and plenty of open appointments! Consistently pleased with the cleanliness…read moretoo. There are student and military discounts too. Alexis in particular is great to see. She's fun to chat with and quick (quick being important when you're getting hair yanked out).

Went in to get my eyebrows done. Had stopped going there and went to Newton instead because Jess…read morehad totally cut a strip out of my eyebrow last time. (Like 6 months ago). So I decided to try it again. I walked in and she's wearing 2 masks and is super awkward and smells like smoke like usual and she asks me if I am using retinol. I have been using it for ages and never had an issue. Tells me she can't do my eyebrows and that's it. Thanks and goodbye. She could lose her job if she did it. I have to be off retinol for three months in order to get my face done. I told another European wax i had been on retinol and they said it was fine. This is absurd and I will never go back again.

Update: I have been attempting to talk to upper management since December 4th! They keep saying 1-3…read morebusiness days and yet they have failed to contact me. So girls don't waste your time or money here! Esp at this location because the manager doesn't give a shit and will just say "we're franchised so I don't know why they send those emails"

They are very accurate with time! I have been here twice and every time they maintained the time…read moreslot. Loved the service. Staffs are really nice and skilled.

Love Colleen!!!! I get a Brazilian and she's so nice and attentive and makes me feel safe. We talk…read moreabout all kinds of things and it makes the experience a lot more pleasant. It's quiet and peaceful in there so it's definitely up to you and how well you get along with your specialist.

Bright, fluorescent ceiling lights (with dead bugs inside -- eww), loud, piped in music with…read moreconstant ads for their products and services. Not the calm, relaxing spa-like vibe I want when getting a bikini wax! On the plus, it was my first visit, and I got a complimentary bikini wax. I will definitely not be a repeat customer.

I've been seeing Mikaela regularly for over 2 years now and I have to tell you she's incredible…read more I've recommended her to my friend who'd never brazilianed and she loves her too and goes regularly. She does my eyebrows too and is helping me to get them to grow in fuller after years of over waxing! She shapes them so they can grow a little fuller each time but keeps it looking clean!! She's friendly, fast and down to earth! I can't recommend her enough.

Your front desk is your representation of your company. Nusirat the front desk lady is very rude…read moreand unprofessional. I don't know if she was forced to work or what the issue was, but she needs to practice customer service, smile and be more welcoming.

I went for my FIRST EVER WAX, and The EWC was recommended to me. I was so nervous, I ended up being…read morea couple of minutes late because I had to convince myself to get out of my car! Everyone was super friendly and understanding. The two girls at the front desk made me feel at ease. Alex was very efficient and business-like, without being harsh or cold. I wussed out before we started and decided to do a bikini line instead of a more invasive wax and she was fully supportive. Best part- it wasn't that bad! It was scrunch your nose pain, not yell-out-loud. I was very satisfied and will be back! I did get a big discount because I was a first time customer!

Monica was awesome. Very personable and professional. I was ambivalent about returning to waxing…read more(was doing laser hair removal and then had to terminate sessions due to pregnancy- which led to skin sensitivity etc.), however, I will likely continue to see Monica due to this good experience.

This place is amazing! Extremely easy to make an appointment. Being a first time customer, I got…read morea 50% discount on my wax, which was a welcomed surprise. A special shout out to Jessica. She was sweet, bubbly, professional and kind. Had me laughing throughout the whole appt., making the experience extremely comfortable. She took the time to explain what she was doing and offered tips and tricks for better after care. Definitely going back to this place because of her.

Gave European wax center another try (used to be great) after being cancelled on several times with…read moreless than 12 hours notice. Raced home from work to see this sign on the door- no notice, nothing. Not only did I waste my time driving but it's too late to get another appt before my MDW plans- thanks EWC for nothing. You honestly can't rely on them to honor any appointments so if that's important to you stay away!

I've been coming to this location since moving to the area two years ago. I religiously saw Iris…read morewho was one of the best waxers. She made sure you felt extremely comfortable and was very personable. After she left this location, I tried another waxer (Miranda) who wasn't as welcoming and friendly as Iris. She came off standoffish, judgmental, and not comforting. I most recently saw a different waxer after that experience. Sam reminded me a lot of Iris - she was welcoming, social, attentive to questions and concerns, and comforting. I would definitely recommend booking with Sam for any of their services.

Had to reschedule my appointment day-of and they were super helpful! I ended up seeing Sam and had…read morethe best waxing experience ever. I'm not sure if it was her technique or her jokes but i was not in any pain during the appointment and got helpful guidance on when to breathe and such. She was truly the best and I'll definitely be returning!

I absolutely love this EWC center. I have seen several of the waxers and I love all but one. Kyra,…read moreEmily, Vanessia, and Katie are all amazing they make great conversation and are very informative. I have also seen Sarah and I didn't like her, Sarah burnt me, made me really uncomfortable and she was just strange. She tried to sell me several of the same products and when trying to sell me the brow serum she continuously mentioned how she used to rip her eyelashes out, and it regrew her lashes, to try and get me to buy it. Overall I recommend everyone but Sarah.

From the owner: Arm waxing, Bikini waxing, Chest waxing, Eyebrow waxing, Full face waxing, Lip waxing, Men's…read morewaxing, Stomach waxing, Women's waxing, Back waxing, Brazilian waxing, Chin waxing, Full body waxing, Leg waxing, Lower back waxing, Nose hair waxing, Underarm waxing