This store is awesome! I blew a bearing on my boat trailer on the way back from Smithers to the…read morelower mainland. It was on a long weekend. The guys/gals there must've made 20+ phone calls trying to find a shop that could fit me in. They finally called someone and he fixed my trailer in the parking lot. He also used the tools from the shop! Excellent customer service with people that care!!! Many thanks everyone at that store!

Some of the worst paint-matching I've witnessed. Shockingly bad for what I paid.read more

My sunroof shattered, and I came in for a temporary Crash Wrap to contain the broken glass and…read moreprotect the interior from water damage. Brian and company did a fantastic job, and the work that they did lasted the full week and a half of driving the Alaska Highway through rain and snow until I was finally able to get the permanent fix from the dealership. I was in and out of there in probably 10 minutes! Everyone I interacted with in the shop was professional and friendly, and they declined to charge me anything for the work that they performed. Could not have asked for a better experience

They fixed the crack in my Corolla's windshield super fast. All I had to do was pay my glass…read moredeductible and everything was great. They even drove me to work when I dropped my car off...you can't beat that kind of service!!

Very Professional, Friendly and efficient! Had my truck in to get repaired and came out like new…read moreand very quick.

I can't say enough positive things about the incredible experience I had at Kal Tire in Williams…read moreLake, BC. They helped me through what was one of the most stressful situations I've faced as a parent on the road, and I am truly grateful. Before arriving in Williams Lake, I had my brakes changed by a business in Washington State--a business I won't be returning to. Unbeknownst to me, they had installed my brake pads backwards, which created a terrible and worsening metal scraping noise. As someone who isn't mechanically inclined, I had no idea what was going wrong. But I knew something wasn't right, and I was about to drive through the Yukon for the first time with my 5-year-old son in the car. I was far from home, uncertain about the road conditions ahead, scared I couldn't afford a serious repair, and trying to hold it together for my son, who was watching closely. I showed up at Kal Tire in Williams Lake first thing in the morning, prepared to beg for help. They didn't hesitate. Despite not causing the issue, they immediately welcomed my son and me inside, out of the cold and rain, and into a warm, comfortable waiting area. Then, without delay, they lifted the vehicle, identified the problem, and corrected it. The technician--whose name I regret not getting--was incredible. He even covered my car seat with plastic to keep it clean, which was such a thoughtful touch, even if, after hours on the road with a child, it couldn't have gotten much messier. He reassured me that my car had been safe up to that point and would be safe going forward. His kindness and calm presence were exactly what I needed. I was so overwhelmed with relief that I cried when I got back into the car. As a nurse working long hours and traveling cross-country with a young child, this act of compassion and professionalism made all the difference. Kal Tire didn't just fix my car--they helped me feel safe and supported when I was far from home and deeply stressed. If I could give more than five stars, I would. I would absolutely go out of my way to do business here again. Thank you, Kal Tire Williams Lake, for treating me and my son with such care. You are a rare and wonderful example of what true customer service looks like.

Absolutely amazing service. Got towed in from 150 Mile with a 3 tired car and Kal-Tire had the best…read moreturn around and customer service in town despite the part being ordered from California. Dawn at the front desk and the boys in the back get it done!. If your makin a trip and passin' through, it's always worth a checkup and be safe then sorry! -Orion from Bella Coola and Victoria- 93' White Lexus :)

The owners are both professional and courteous, always offering rides home, and have even picked up…read morea flat tire from my work place.prices at more then fair and work is always top notch. I Always recommend to everyone in need of automotive service. And their always busy which says a lot.

Great place! Came in on on a Kawasaki concours at 4pm needing a new back tire, they got one over…read morenight and on the road by 10 am...

DON'T GO THERE, they severely overcharge for parts. Even with a supposed 25% discount on parts,…read morethey are still on average 30% higher than parts From Napa, Lordco or even my dealership. When I phoned to question where they got their parts from she doesn't remember, this was just yesterday!! When I said I had phoned around all the auto parts dealers and gotten significantly lower prices she just kept saying she had given me 25% discount, I told here even with the discount they were still on average 30% higher, she didn't seem to care. Example: Calipers Shield Price $259.89 each - Napa $149.79 Lordco $138.39 Rotors shields price $93.76 each - Lord o $46.75 each Brake pads Shields price $133.19 - Lordco $58 I REPEAT....DON'T GO THERE

Dropped a muffler on a trip from Vancouver Island to Bella Coola. Ray squeezed us in and repaired…read moreit quickly and very reasonably. If I lived in the area I would be a regular. Saved my day. Thanks.

This is one of those exceedingly rare Williams Lake businesses that genuinely practices 100 %…read morecustomer service and satisfaction. Rarer still to have an auto-repair facility you can trust (and there certainly are a few in the city you should trust about as far as you can throw a M1 Abrams tank). They're always busy because of their exceptional work. From the minute you walk in the door and see how immaculately clean the shop is kept, it's patently obvious you are in good hands. The RCMP and many other government branches also get their vehicles repaired there, again, integrity, trustworthiness. Rick and the entire crew are genuinely exceptional at what they do and dedicated to maintaining the best service possible. Friendly, fair pricing, competent and timely repairs, with a free shuttle bus to take you home and pick you up again, a comfy waiting room with awesome coffee and magazines. Basically they will bend over backward to make sure you're happy, 100 % of the time, every time.

I'd give them zero stars if I could, but it's not an option. The lady that works the counter is…read moreaggressive and rude and if you do end up finally getting a word in edgewise, she talks to you like you're an idiot. Steer clear of this shop, they overcharged me and did work that I did not ask for, nor need and then said they would hold my car hostage if I didn't pay... Being from out of town, I had no choice. Just a heads-up, but do yourself a favor and find a better shop to deal with and save some money and some grief.