This was ok. We were immediately hit with an upgrade sell?? Everything is contained within a…read morecompound. No cameras allowed because they want to sell you their $100 photo plane. No photos just sent to your phone? You can and do take them to the cenote. Snap away. The ATV was driving in a circle on bunny dirt roads. ( least favorite) at least go in the jungle, not a dirt road. Zip lines are the shortest I've ever been on. The guide was great and was upbeat. Tequila tasting is the same everywhere ( 20 minutes with a small taste of 4 ) maybe 1 shot . total. If you've never experienced something similar, you might like it. Hard upsell on the lunch and photos.

This was a great tour and I want to give a special shout out to Elise and Valeria. They were…read moreamazing and incredibly helpful and made the trip a lot of fun. Also a great playlist for a very long drive... which would be my only thing - it's a good hour and change drive but if you're okay with that - then def a highlight of a day. And again - Elise and Valeria were 10/10.

Absolutely horrible experience…read more I had booked a private transfer from Cancun to Playa Mujeres. I arrived and there was nobody waiting for me. I therefore had to use my phone in Mexico (something I was not planning on doing) to contact the Tour Operator. I was told there was an issue with the reservation getting into their system and to hold on. After about 20 minutes they told me that it would be at least an hour before they could get anyone to me. That they would cancel this trip and issue me a refund and that I could find a Taxi. Obviously I would not use this company to return to the airport and booked with a different company. Now, had this company wanted to even attempt to make things right, they should have informed me to book a taxi, and they would pay for that taxi. The trip I booked via Viator was $118. The Taxi Cost me about $147 for one way and the return trip with a different company was $75. So, essentially this company could have offered to pay for the taxi (they would not have had to pay for the cost of their driver or their transportation). So, for maybe an out of pocket expense to them of under $100 they could have maybe had a little better review. But, I did request and get a refund. The company responded to me, "We apologize, there was indeed an error in the automated system entry; however, we have approved 100% of the refund. We regret the inconvenience and remain at your service. Best regards!" User beware if you are using this company.

Highly recommend booking an excursion with CA Tours. The staff was prompt, professional, friendly…read moreand knowledgeable about everything. My group of 6 got picked up in a fairly large fan. We chose the Cenotes, Mayan ruins and snorkeling excursion. The $170 excursion included lunch, cold water, snacks, transportation from our resort in Playa Del Carman, tour guide. The 3 part excursion lasted from 745 to 3 PM. Highly recommend bringing towels, bug spray, water proof phone case, snacks and if you choose the Cenotes bring a flash light if you arent a fan of the dark. My friends and I really enjoyed our experience. Everything was organized. We had plenty of time to ourselves to explore and overall we felt really safe. We booked on Trip Advisor to get the price of $170. I'd recommend going through maybe your resort or hotel to see if you can get an additional discount.

While on vacation my family and I decided to the boat tour which included drinks, lunch buffet,…read moresnorkeling, and being able to be on a private beach. The boat ride was a great time and they kept you entertained. The lunch buffet was not bad at all and you could go up as much as you wanted. The snorkeling was fun but if you do get tired out there they will come out to get you to bring you back to the boat. The private beach was a great time but I will warn you there are people out there trying to sell you things. Along with the chairs on the beach are not free you do have to pay for them. The price of the tour was very reasonable and easy to book.

The crew is extremely hostile towards guests, and openly admitted to not liking Americans even…read morethough nobody onboard was causing any issues. Pretty bad experience and potentially very dangerous due to the inexperience and hostility of the crew. Not worth the risk, avoid at all costs.

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

Great company to go and swim with whale sharks. Keep in mind these are only here in season…read more (Starting around June 1st - September 15th) The downside to coming to Mexico to swim with the Whale Sharks is you have to wear those ridiculous life vests, but in Isla Mujeres it's almost a guaranteed sighting. Due to government regulations no free diving . The life vest makes it seem like more of a tourist trap than pelagic adventures in other countries. Still a great experience to be in the water with such magical creatures.

What a great experience! My family and I couldn't be more pleased with the whale shark expedience…read morethat was provided. The boat ride to get to the sharks can be long (approx. 1 - 1.5 hours) but worth it. Our guide Felipe explained what we can do and what we cant do once we get to the whale sharks. Once a whale shark was spotted, the captain dropped us in the water, perfectly positioned to see the whale shark. Once we returned, we stopped at Playa Norte (some the prettiest water I have ever seen in my life) and they made some fresh ceviche for everyone on board. What a great day and I would recommend their services to anyone.

The whole trip was amazing, but our tour guide made it that much better! JJ (Juan) was an amazing…read moreguide and was very knowledgeable, friendly, fun, and made the trip that much more memorable. Very grateful for the experience!

Amazing experience!!! We enjoyed our day so much. Eddy was unbelievably knowledgeable. Our driver…read morewas Rod and we felt relaxed and comfortable the whole day. Litterally could not have asked for anything more. Would definitely book with them again. Thanks for making our family trip that much more special.

This was such a fun and romantic cruise, despite the fact that it started raining as we boarded…read more The crew had a backup plan and greeted us with welcome drinks and indoor seating. When the rain subsided, we were able to enjoy the outdoor deck and party. This surf and turf was hands down the best meal we had in Cancun. Muy bueno! Plus the drinks were flowing and romance was in the air.

Highly recommend! We went in October, and the weather was great. On the boat, it wasn't too cold…read moreand the view was amazing! You get to see the Cancún Hotel Zona really well on the water. We had the Go City pass, and it came with one reservation for Columbus dinner cruise. It comes with either steak or vegetarian dinner with UNLIMITED DRINKS!!! Boarding the ship, everyone dressed really cute and nice. The staff was so friendly and kind. There was even a saxophone player during cocktail hour. There is plenty of time to enjoy the view, chat with people, and eat and drink! We got the steak dinner, which comes with first course of salad, main course was steak with potatoes and bread, and the last course was a cheesecake. The food was so good and the drinks were delicious. I was so full after the dinner!!! Such a great activity for couples. I highly recommend it!

Amazing Service + Thrilling Tours = Unforgettable Memories…read more My husband and I planned a last minute vacation 5 day vacation to Cancun the week of 4th of July. The week before leaving to Cancun, I was browsing the Cancun Best Discount website and as I was browsing (which I had already spent about 30 minutes on the website looking at what to choose) Martha contacted me. Martha was wonderful! She asked me what I was interested in doing and provided recommendations. We booked 3 tours with Martha: Tour #1: Whale Shark Adventure Tour #2: Coba Mayan Encounter Tour #3: Selvatica Air Assault Once we were booked, our confirmations were sent to us immediately. When we were in Cancun, Martha called our hotel room to confirm pick up times for our tours. On day 4 we had to change our Selvatica Gimme All tour to the Air Assault tour since we couldn't do an 8 hour tour. Martha was able to change the tour without a problem and refund the difference in tickets immediately! Talk about incredible customer service! All tours were AMAZING! Swimming with whale sharks was incredible! The group was small with about 8 people. We swam with about 20 whale sharks (I swear I am not kidding). Even though my husband and I do not get sea sickness, we did on this trip so make sure to take dremamine. While you are waiting for your turn to go in the water with the whale sharks you sit on the boat and it rocks A LOT! We were lucky to have spotted the whale sharks about 45 minutes into the trip and we were one of the boats to get to the whale sharks so we had a lot of time taking turns to swim with them. If you do this tour, you have to be in good shape since there is current and you have to keep up with the whale sharks - trust me they aren't as slow as they look. After the whale shark swim which was an incredible experience, we set out to eat a ceviche lunch docked at Playa Mujeres was a great relaxation after a day of chasing whale sharks. The Mayan Coba Encounter was great! The tour guide Isreal, zip lining, repelling into a cenote and climbing up Coba was remarkable. Our Mayan buffet lunch was tasty. The Selvatica Air Assault is for the young, adventurous heart. My husband and I were the only ones who chose that tour so we had 4 tour guides all to ourselves! The attention and interaction we had with our guides was so personalized. I could have done without all of the bridges in the tour, but our guides, the bungee and superman zip lines made it all worth it. I have traveled a lot and I must say this has been THE BEST tour and customer service experience EVER!! All of these tours are a MUST DO! I would call Martha and Cancun Best Discounts in a heart beat when vacationing in Cancun again.

It was a great tour to Chichen Itza. Lots of drinks on the bus. Alex was a good server/bartender on…read moreboard the bus. Lunch buffet was good! A few comments though: 1 - we went on Tuesday, which apparently, Valladolid had a fiesta and so we did not stop, and just passed through it. If that was the plan of not stopping if there are fiestas, they should have informed us when we were booking. Would hvae been nice to walk around Valladolid. 2 - the tour guide just started talking after 1.5 hours on the bus en route. Wold have been more appropriate to say even a few words as soon as we drove off from the pick up area so to give us a bit of idea of what we are doing, how long is the drive, what to expect, etc. 3 - there were only 6 of us English speakers vs 30+ (i think) of the Spanish speakers on the bus. Antonio aka Kojak (i think was his name), our tour guide, gathered the English speaking tourists, but passed us to another tour guide from the other bus who had about 20+ people already. Would have been nice to have the guide with only a few people. Good thing, the other guide (Alfonso) did a good job. He knew a lot and was very articulate, and dressed the part.

We visited Chichen Itza, Ek Balam, and cenote Ik Kil. Jerry shared with us the history and culture…read moreof the Mayan people. It made the trip more interesting than going solo. Upon arriving at the Mayan temples, he gave us an amazing explanation. We even had people listening in to our group. Jerry kept our 10 year old son's attention during the whole day. Jerry took great pictures of us during the trip. We booked Jerry before we left for Cancun. His communication was great. There were no surprises, or hidden fees. Our family highly recommends using Jerry to book your next adventure!

Do not hesitate to book your tour with Jerry. He was very knowledgeable in the history and…read moresignificance of Chichén Itzá. Since we were his only tour for the day, he took the time to explain and answer our questions. Since we departed very early, we arrived well before the large tour groups, we avoided the hot sun and the crowds. We arrived at the cenote early and practically had it to ourselves. It was nice to tour Valladolid to learn and experience the colonial town.

Xel-Há - Stunning Nature, So-So Food, and Skip the Timeshare…read more Xel-Há is easily one of the more beautiful and enjoyable destinations in the Quintana Roo area. The natural surroundings, cenotes, lazy river, and waterslides offer a full day of adventure and relaxation. If you break down the ticket price by the activities included, it's actually a solid overall value. But let's be clear: this is not a 5-Diamond experience. The food is the biggest letdown. The buffet is nothing special--average at best. The fries, in particular, are almost always cold and soggy, thanks to a heating system that doesn't keep up, even when food is freshly made. It's the kind of food that fills you up but doesn't leave an impression. A few tips to help you make the most of your trip: * Buy tickets online in advance - This helps you skip the lines and sometimes score a small discount. * Avoid visiting during election season - Due to Mexican law, no alcohol is served during this time, even at tourist locations. If part of your plan is to sip a drink by the water, plan around that. * Skip the timeshare presentation - While it might sound like a good deal (free breakfast + discounted or free tickets), it's really just a pitch to buy into a discount program. You're not buying a vacation home--just access to marked-up offers with a "discount" tag. If you do your homework, you can usually find better deals on your own. Bottom line: Go to Xel-Há for the nature and fun activities. Just manage your expectations with the food, and avoid the timeshare trap. It's worth a visit--just not worth believing the hype.

Overall we had a wonderful experience but with major hiccups first they allowed our travel agent to…read morebook a dinner reservation to a restaurant that no longer exist and we didn't find out till check in while verifying all of our reservations secondly one of our two reservations to xoximilco was not in the system we canceled and rebooked and at the end of our trip we were being charged for that first reservation that didn't show on the computer which caused the check out to prolong which made us miss our scheduled reservation bus back to the airport. Then they tried to insinuate that it was our fault that we missed our bus a 5-minute checkout turned into a 30 minute checkout because a f****** on their part. on the drive back from xoximilco, there was a group of about 10 people that were clearly intoxicated, being very disruptive and nothing was done about it. Skip the timeshare presentation they told us that we would get a $400 massage and it turned out to be maybe a $70 massage also they say it's an hour and a half from beginning to end and it took over 2 1/2 hours. The all-inclusive is definitely worth it if you eat a lot and drink a lot which is something we did. on our last night there we went to restaurant that supposedly had the tomahawk steaks come to find out they didn't they had sent their meats to another restaurant so that was very disappointing. Staff is very friendly