There was a long wait at the urgent care in Mt. Kisco and I was feeling terrible. I couldn't deal…read more I looked up this Northwell urgent care on my phone and was able to see that they could see me in 45 minutes, and I could reserve my spot for that time. It took me 15 minutes to drive there, could wait in my car, then came in 10 mins before my appointment. The man at the front desk helped me sign in, and took me to a room. The medical assistant took my blood pressure and asked me a few questions, so when the doc came in a few minutes later, he could get right to assessing what was wrong. I strongly recommend checking in on your phone and reserving a spot. Much better than waiting room limbo.

The most unprofessional experience I have ever had in a clinical setting. AVOID this place!! Rude…read morestaff. Not what you would expect in Yorktown.

I have no complaints against the quality of the healthcare services. I also need to mention that…read morethe front desk lady has been the kindest and most useful person in this case. The problem comes from their billing department. We have a full insurance for urgent care with a small copay and came here a few times without any issue. However after my wife's last visit in November we received a pretty hefty bill for the visit. According to our insurance there is a simple coding issue on the bill and the billing department needs to update it. After months of back and forth the billing department just recently told us that they can't change the billing code and that only the provider can. We came back physically to the GoHealth to try and get some help. That's where the person at the front desk was going her best to get us to speak with someone. We got a quick phone call from the person in charge who assured us the matter was going to get escalated to upper management and that we will get a feedback really soon. It has been 2 weeks and it's proven impossible to get a feedback by email, phone, or contact form. Today I got a letter from their billing department saying that late fees and debt recollection will apply. Again the one star isn't here for the quality of services but for the hassle and complete lack of assistance trying to get a simple code updated so that Northwell Health can get paid by our insurance.

I'll preface this review by saying I'm not a great patient. Going to urgent care sucks. I had been…read moreexposed to strep and was feeling very bad. I got there early and they saw me immediately. Everyone was kind, patient and professional. The rapid test came back negative but they sent it to a lab and called me two days later with the positive results for strep throat. Booo. They immediately sent a prescription to my pharmacy. Everything has gone very smoothly and they treated me like a person. Getting sick sucks and Northwell has been very helpful.

The doctors and nurses are great, but the billing department is utterly incompetent and…read moreinfuriating. First, they are almost impossible to get in touch with -- interminable hold times, and although you can request a call back when it's your turn, they almost never call back. Then when you finally do get them on the phone, they say they'll take care of your problem but never follow through. I've spent *countless* hours over six months trying to get them to fix an incorrect bill, which they acknowledge is incorrect and keep promising to send a revised claim to my insurer but they NEVER follow through. I've had to spend countless hours on this over the past six months having the same conversation over and over again with them, to no avail. It's like Groundhog Day. And all the while they keep bombarding me with past due notices. If I could give zero stars, I would.

i want to give them a no star, they are that incompetent. The patient Portal is a joke. I sent an…read moreemail on 12/10/24 after my appointment with an endocrinologist. I wanted to enroll in the portal so I can view my results, etc. As of today 12/17/24 I am still getting nowhere with accessing the portal. If I am having this many issues with this simple task, I pray I wont have issues with my bill.

This saga has been going on for over a year. I went to AFC Yorktown for a strep test, I had been…read moreexposed and was having symptoms. Test was easy and quick enough. That was it medically. The main doctor asks what I do and finds out I work in a neighboring town. He then starts chatting up their new location and says I should let my coworkers know about it so they can go there. A few weeks later I get a denial from my insurance company because AFC billed an "extended visit" and now I'm on the hook for over 100 bucks! The only thing that extended anything was the sales pitch for the new place. I fight back and forth with them, requesting proof of what was done to "extend" the visit. Nothing. Only more bills. Finally I get a woman from their billing department threatening to send me to collection. I tell her to go ahead and I will file a complaint with my insurance company for fraudulent billing and the attorney general. I haven't heard from them since. I hate to be a Karen but this was total BS.

The team was organized and got me out pretty quickly. The doctor was very attentive and thorough…read more She got my medication sent out before I got to CVS.

How do I describe how incredible of a labor and maternity experience I had here?? It was the hotel…read morewe were sad to check out of! I was in labor for three days and stayed at the hospital for five and my husband and I still rave about how well we (plus our girl!) were treated. What a warm all-star team, from our midwife Linda to Katelyn our nurse and our OB Dr. Shaw, who made giving birth one of the biggest, coolest, bravest things I could do. I'd always heard that Northern Westchester has got a great labor and delivery dept but this went beyond anything I dreamed. Plus, the food is unreal. Feasting on salmon, chicken quesadillas, pancakes, and green smoothies pre and post-birth? Your own room? 24-hour nonstop help and advice? A first-time-parent's dream. 5 stars!!!!

I had a bad go of things with the flu for over two weeks…read more Initial care and assessment in the ER was comprehensive, professional and delivered with alot of humanity. I spent five days being brought back to myself with steady care. The staff was great throughout AND the food; menu and preparation, were a real positive surprise. The right place, the right care. Thanks to all the staff.

Visiting from AZ and got an ear infection. Found this place online and picked a time slot online…read more Super easy and I got in at time picked. Doctor came right in and saw me. Got everything including picking up meds in about an hour. This urgent care was the best I have ever been to!!! Staff were great! Highly recommend it to anyone.

I had a nasty deep cut that required stitches. I was hoping the walk in clinic could handle it…read more I will say they passed the test with flying colors. Chelsea Gifford, PA-C Did the stitches along with her assistant Jen. Great job I left feeling brand new. I highly recommend NuvanceHealth-GoH

Outstanding and wonderful from desk plus Dr.Mintz understands my issues and always calls back to…read moreexplain how to deal with my difficult situations. Understanding and never rushing my questions and making sure he answers my concerns. He's caring and more. Fran Lewis Mj network restream just reviews

Lauretta the MA was very professional, compassionate and intelligent. She listened to all my…read moreconcerns and was very compassionate. I was so happy that DrS Roland was there. I was diagnosed with shingles on the left side of my face. He prescribed medications. He is very knowledgeable, patient and compassionate. Being an RN for thirty eight years, I know good vs not so good physicians and he is stellar!

Everything went well. Everyone was so kind, from the front desk to the back. I hope I don't need to…read morereturn to urgent care, but if I do, it will be this one.

On vacation and adult daughter had allergic reaction, they provided excellent care very timely and…read morewere knowledgeable and considerate.

I brought my mom in this morning for an emergency visit. The front desk was so helpful…read more Evelyn the nurse was absolutely amazing, and her doctor was fantastic Thank you!!!!!!

Awful experience on so many levels, and just very disappointing when you're sick and looking for…read morehelp. Honestly, if I need medical care urgently, I'd rather wait in an ER for a competent treatment than deal with this again. 1. They tried to turn me away 2 hours before closing saying they don't take walk ins. Their website and their automated call system say they take walk ins up to 15 mins before closing. Don't let them lie to you. They turned away multiple people while I was sitting in the waiting room, including someone asking for a Covid test. Just unconscionable. 2. They had my negative lab results for 4 days and didn't call me so I continued taking an antibiotic for no reason and having stomach side effects for no reason because of their negligence. 3. The dr repeatedly misstated my symptoms to me despite me continuing to correct him. 4. SO MANY 5 star reviews from people with only one review is such a red flag. Can't believe places get away with this nonsense.

Just came from office visit. Dr Picsios and his team were incredible. He has a wonderful bedside…read moremanner and you can tell he loves helping people.He let me ask many questions and answered them all in depth. His nurse that took my vitals and history, as well as the front desk staff was also top notch. Wonderful experience, thank you Dr Picsios. So happy to have this urgent care in my neighborhood ,but honestly, it's worth driving far for such quality of care.

Yesterday i phoned spoke to Dr. P about a situation i needed medical help with. He told me to phone…read moreback if needing more help . The person answering the phone never told him to call me and when I called later in this same person hung up and dud not respond.,this same desk person caught me a visit and call to the Er preventing me from getting the medical information needed: it is a felony to block someone from getting medical information needed. The medical drs are the best desk staff is not and I will address this with the owners if needing be.,