This place has me at my wits end. I came here in May 2019 to get checked after a few days of feeling sick. In network with my insurance, paid my $75 copay, got a flu test, negative, got sent on my way.
Speed up to two years later.
I've moved to California, completely forgotten about this experience whatsoever, and suddenly - a bill in the mail!
They apparently JUST processed this through insurance in late summer 2021... at this point, I've moved across the country (as mentioned) and changed insurance plans twice.
Considering I haven't had this insurance plan in over a year now, I'm not surprised that insurance paid nothing, but that should be their problem, not mine.
But wait, it was just a flu test... how bad could the charges be?
Over $200 after my deductible. What does that include? TWO flu tests at $15.83 each (remember I just got tested once) plus an additional $175 to cover the total $250 (!!) outpatient fee less the deductible.
So now they've messed up my insurance, are double charging me for the flu test, and have a ridiculous outpatient fee added on top.
I call the billing line... voicemail. It says I'll get a callback in one business day... no callback. This happened once or twice over the course of a month or two.
A few more weeks pass and I call again... get a callback 3x in a row about a week later. Nobody on the line on the other side and the phone hangs up after a few seconds. Autodialer or dead zone? Who knows.
I call the actual clinic instead of the billing line because this is getting ridiculous. I tell them that I didn't hear anyone on the other line and wanted to speak to someone about the issue... they forward my call to the same awful voicemail again. I leave yet another message. I tell them to either have a real person call me or send an email because I couldn't hear anything from their end.
I get woken up to a callback at 5:30 in the morning today. Rude, and farewell to any chance of getting sleep. Missed the first, pick up the phone on the second callback. At this point I'm convinced that it's an autodialer and the person on the other end is just not picking up calls, because I can't hear anything and it hangs up after a few seconds. Have never had an issue with phone service in my own home.
I don't have the time or energy for this, but I refuse to throw money at them that I shouldn't be responsible for just to resolve the issue. They need to take responsibility for their gross incompetence at not processing this with insurance for over two years and figure something out with the insurance company. As far as I can remember as this was literally two and a half years ago now, I met my deductible prior to this incident. read more