I see all the negative reviews. Let me tell you my experience…read more The phone call is long., And I waited and waited and waited a few times. But once I get a hold of somebody, everyone, and I mean, everyone has been very, very helpful. Today I went in because I thought my CPAP was broken. the man at the front door who has been there many times was very helpful. He helped me fix it. He fixed it. I watched. Friendly? Very. I have no issues or complaints with anybody I have met. Getting through I agree is hard.

Apria is hands-down the most incompetent company I have ever dealt with across any industry. Their…read moreservice is a nightmare for anyone already struggling with health issues. They routinely screw up basic orders, and when equipment finally arrives, it's often old, worn out, or literally falling apart. The billing department is even worse; I constantly receive "mystery bills" that lack any itemized breakdown of what I am actually being charged for. Trying to get a straight answer from customer service is impossible, as you are passed from one agent to another with no resolution. Their lack of transparency and total disregard for patient safety is predatory. Save yourself the stress and find a different DME supplier that actually respects its customers.

I have to use apria healthcare through Kaiser and a few years ago their service was very good. Over…read morethe last few years it has gotten absolutely abysmal. I recently tried for 3 days to get through on their toll-free number and never could after 45 minute waits. I tried logging into their website but it had errors and I tried using the IVR on their phone line and it didn't recognize my account. I finally had the escalate through Kaiser customer support to get the supplies I needed and then instead of being there in the next day or two it took a week. Now Kaiser is not renewing their contract with them so hopefully the company they're going to is as good as apria used to be.

The local office in Stockton is very very bad about orders falling through the cracks!…read more My insurance ordered me a BiPAP machine they back ordered it because the local store was out. They dropped the order about 3 weeks later they FedEx one in for me, Then I ordered oxygen nasal tubes, and again they were out of stock, but instead of ordering them they put the order on hold a month later I had to call to again get them coming.

I have been Renting Medical Equipment for the last 6 years!!!!…read more My HMO uses Apria Healthcare for Medical Equipment!! I seem to have Good Luck with them. The only thing I don't like is that they use a Foreign Country Customer Service Company to field Phone calls for Them!!! This can be Frustrating!!! This is a Baller On A Budget Approved Establishment!!! I Keep My Pimp Hand Strong!!! Number 34 out of the Top 50 Most Prolific Yelp Elites of 2025!!!!

I'd rate their billing department a ZERO. They send a statement that just says "Please pay this…read moreamount". No breakdown at all! No recognition of a previous payment, etc. This is TOTALLY UNACCEPTABLE!

Zero stars. They charged my cc for an insane amount of money for equipment I returned without out…read moremy consent. I have spent 20 hours trying to resolve it without much progress.

I have about $2000 of their equipment for a week in my house. No problem. Then I find out they…read moreforgot to give me a piece of equipment. Called. 30 minutes on phone. Say I don't have an account. 50 questions to me to verify it's me. Very redundant. At the end I had to hangup I was so frustrated. This is crap. Gave them the order for the equipment. All crap

HORRIBLE!!!!!!!!!!!!!!!!!!!…read more Have full coverage Anthem Bluecross and Apria provided a tenz unit and had this for a year with Anthem paying for it But then I got a pas due bill, when I dont pay the bill Anthem does? Called Anthem and wonderful as always they agreed with me they were responsible I could go on and on and on with whole story but in short They wouldnt listen to Anthem offering to pay for it and now have mee in collections and will not listen to any reason whatso ever when Anthem straight told them I WAS NOT RESPONSIBLE on a threeway call with Anthem, Me and Apria! HORRIBLE HORRIBLE HORRIBLE COMPANY Buy from anyone BUT APRIA

Oh no, have fighting them for 9 months. They never billed my insurance or group. Have taken me to…read morecollection. Stay, run away. Negative 5 stars.

I was very reluctant to go to them in the beginning as I had seen so many negative remarks on Apria…read moreon Yelp. I did have difficulty getting hold of them on phone. I was in a bind as I did not have much time and I was leaving for vacations soon. I ended up going to them. I was greeted by front person who took me to one of the room. The assistant Lisa came in a few minutes thereafter. She informed me of the details of CPAP machine, it's directions, uses and other details. She answered questions and then helped me a trail. The machine has worked out well. Overall the experience was smooth and without any difficulties so far. It's been 2 weeks. I am very satisfied if all experiences are like this. I hope it stays this way 6 months from now.

Apria is the worst of the worst. Terrible service. No communication. Delays in shipping. I cannot…read moresay enough about how terrible they are in every aspect. Stay away from Apria if possible.

I have used Apria Healthcare for CPAP supplies for several years and my experience has been…read moreconsistently frustrating. I rely on CPAP equipment for sleep apnea, so these are medically necessary supplies, not optional purchases. Over the years, I have dealt with repeated incorrect orders, long hold times, constant transfers between departments, and poor customer service. My most recent experience was the final straw. I placed an out-of-pocket order for replacement CPAP headgear and immediately noticed the confirmation email showed the wrong supplies. I called right away to correct the issue before shipment and was told the order could not be corrected or canceled. Instead, I was told I would need to wait for the incorrect order to arrive, return it, then place another order and pay again for the correct supplies. I also requested to speak with a manager and was denied. In the past, I was enrolled in automatic resupply without my authorization, and my HSA card was charged for supplies I did not specifically request at that time. The most frustrating part is that customers who depend on medical equipment should not have to spend hours fighting through avoidable mistakes and billing issues just to receive the correct supplies. Based on my experience, Apria's systems and customer service processes need significant improvement.

Complaint for the office in Ceres, CA…read more 1994 Rockefeller Drive Ceres CA 95307. I am beyond disappointed and honestly shaken by how I was treated. I rely on an oxygen tank as a medically necessary, life sustaining device. On Monday, I was clearly told that my replacement oxygen tank would be delivered on Wednesday. I emphasized that I physically depend on this equipment for my health. However, when I followed up today 11/26 (Wednesday), I was suddenly told by the manager/supervisor, EFSIE M. that I was "misinformed" and that the delivery wouldn't be until Friday. This is NOT a minor delay this is a delay of essential medical equipment that I require to function safely. But what was most upsetting was the attitude of the manager, EFSIE M. She spoke to me in a condescending and dismissive tone. When I asked if I would be reimbursed for gas if I had to drive an hour each way to pick up the oxygen myself due to THEIR broken commitment, she responded sarcastically asking whether they would be reimbursed for gas if they delivered it. She even laughed during the conversation. Oxygen for a medically disabled person is not a joke. It is not optional. It is not something to be laughed about. To be transparent, I did end the call by hanging up. It was not out of disrespect, but because I personally could not continue enduring her tone and attitude especially considering that due to my oxygen dependency, speaking for extended periods is physically difficult, stressful, and frustrating. I did not want to argue or escalate tension when I was simply asking for the oxygen equipment I was promised. This situation raises serious concerns regarding ADA compliance and medical equipment provider responsibility. As a patient with medical needs, I have rights under the ADA to receive equal treatment, reasonable accommodation, and professional service without dismissiveness or harassment. The emotional stress and physical worry caused by this delay particularly with Thanksgiving occurring in between was completely avoidable. Their failure to deliver on a promised medical supply date placed me in an unsafe and vulnerable position. I truly hope the company takes this seriously, re-evaluates its customer service standards, and ensures that individuals relying on life supporting equipment are treated with dignity, urgency, and respect. I will be contacting corporate to file a direct complaint.

My customer service experience with Nemo was great! I can't thank him enough for all the help he's…read moreprovided. Before Nemo, I dealt with insensitive reps (Patricia & Seema). They do not listen or care to be helpful, and have been nothing but rude! They should not be in this field. They cut you off when you're speaking, and do not care about the needs of patients and their schedule. They do not try to accommodate anyone's needs. Nemo was nothing but kind, patient and very helpful! He is attentive, patient and very supportive when helping me out, and setting up the delivery time and date for our medical devices. It's unfortunate that reps like Patricia and Seema represent Apria, and put a bad name to the company. Thanks to Nemo, he made this pleasant and friendly!

In Feb, Dr arranged for a trapeze bar from Apria for my mother…read more In May she passed and I contacted Apria to pickup the equipment. I was told we "own" the trapeze bar and will not pick it up. In July, received written notice from Apria that if the bar is not returned I am liable for it. Called Apria detailing events and was told the miscommunication was the fault of the operators answering the call. Scheduled for equipment pick up July 27h. Apria is a no show. Called Apria the next day and advised that pick up was rescheduled to July 28th between 11:45 - 3:45pm with no prior notification of the schedule change. Its now 4pm and again Apria is a NO SHOW. No apologies, snippy attitudes and all around awful customer service. Apria, if you can't get it right, why are you in a business???

Apria as a company is terrible but you do have some diamonds in the rough…read more I went to the local branch here to meet the sleep tech for a mask fitting and he is very kind and patient to explain the different options available to make sure the seal is right. If all people at this company were like him, this would be a 5*.

They close from 12-1PM for lunch, so I rushed from my office in Milpitas to make it there before…read morenoon. If you are here to pickup, call the number on the cone. The front lobby does not have a receptionist. The sign on the plexiglass is to call the number. I failed to see the no knocking on the glass sign - someone looked up from their desk and pointed to the glass which had a sign says to call. The gentleman that helped me was very nice. I had a deductible and a monthly fee since it's a rental. The physical therapist or occupational therapist told us that someone from Apria would reach out to me for home delivery. I checked the website from my phone and also saw the same thing - you need to verify the patient's first and last name as well as DOB. Anyway, I was antsy and called yesterday. Call early because I was on hold for nearly 15 minutes. The lady on the phone was very nice as well; explained my deductible and monthly fee, and that if I were to go, go before or after their lunch hour. I came about 3 minutes before noon. Thankfully I was in and out in less than 15 minutes. The gentleman showed me how to use the leg thingies and assemble / fold up. Gavin broke his leg in 2 places Sunday and had major surgery Monday (over 6 hours). It'll be a long road of recovery for him, but I'm thankful he's alive and ok. Just no football for at least 2 years, if ever. He should be able to walk normally in 8 months to a year, his orthopedic surgeon says.

No stars. My mom ordered a bed and received a delivery date today, between 10-2pm. Family came to…read moresupport my dad and break down his current bed to make room for the new bed. 2 o'clock rolls around and the bed never came. My mom called, said the man was rude, and she was given another window time from 6:30-10pm!! Don't they understand that some elderly people go to bed early? It's 6:50pm, I am waiting with my mom, and decided to call myself to get an ETA. The woman on the other end was so rude when I asked to repeat what she said!! It's sad when companies that support medical care are completely heartless and aren't caring at all!!! I don't even see how they are even in business with all the complaints.

I would give zero stars. Constantly have to switch out oxygen machines because they don't…read morework/break down. They always give a delivery time of before 5pm to 8 pm. I always get a text from the driver around 8:30-9:00 saying they can't make it and wait till the next day. They screwed up my billing and was going to send to collections because insurance hadn't paid for it. I never did get a refund for the part I paid. I got tired of fighting them over it. After almost 3 years they realized that my primary insurance was Kaiser and had it all messed up. What a nightmare! I'm sitting in the freezing cold right now because I'm waiting on a delivery for another oxygen machine. It has been beeping every few seconds for the last 36 hours and driving me crazy!! Literally!! I'm on oxygen 24/7 and dying. Sitting in the freezing cold just to try and get away from the beeping. I'm apparently not an urgent priority!! I have called 3 times to get someone out here to no avail. They suck!!!!!