My mom passed away in June 2026. I was really grateful for the care she received in her final days…read more The staff was excellent and handled a difficult situation with as much compassion as possible when delivering bad news. I also appreciated their honesty when we were deciding on next steps. I cannot rate this organization any higher.

The staff here is incredibly friendly, helpful, and caring. I have no complaints whatsoever. It was…read morea peaceful place to spend the last few days I had with my dad.

Most attentive care. Staff support and compassion incredible. We have had several other hospice…read moreexperiences. None come so close to begin to compare! Thank you for making my loved one's passage so supportive

Our family can not thank Dr. Robert Cohen, RN's Sherry Meagan and Karl, Aides Lynn and Ciera…read more(Ci-Ci) as well as Lisa - the Social Worker for the love and care they provided our loved one as well as us through this painful transition. We have never experienced such caring and loving people! They made us feel that our loved one was their loved one. We can never thank you all enough for what you all have done! You all have touched our hearts deeply. Thank you for your professionalism, love and support during a very difficult time. You all made a difference and we owe you a debt of gratitude for all you did for us. God bless you all.

I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

Five stars does not do this place justice. They are all angels here. Unbelievable care. The food is…read moregood, the attention to detail is very strong, communication skills are great, the facility itself is very nice. Its all just a warm, caring, peaceful environment. I can't say enough about this establishment and the people who work and volunteer there. I promise -- you won't be sorry.

The greatest regret in my life was turning over my parent's care to Good Shepherd Community Care…read morefor in-home hospice "care." They made all kinds of promises to get our family to sign away Medicare benefits so that they could begin collecting fees and delivered on none. They made diagnoses based on scant information, told us we would direct decisions about care, then just plowed ahead with their own plans without communicating at all. Nursing care was burnt-out, depleted and lacking in compassion. Social work/grief counselors were inexperienced and unprofessional. Leadership was unresponsive and antagonistic. They facilitated our parents' demise and somehow, made the most difficult time imaginable markedly worse.

My experience with Seasons Hospice is that they support the Health Care Proxy only and do not…read moresupport family members. They will not talk with you, return your phone calls or emails. When I called looking for someone to talk with confidentially about my own anguish they put me in touch with the social worker who after we spoke, called the health care proxy and broke confidentiality and told them of my call to them. I have no idea how my mother is doing except through the health care proxy who is not able to keep me fully informed. The nursing facility where she is has been shut down for 3 weeks and have offered no compassionate visits with her and Season's Hospice will not return my calls. I gave them 2 stars because the staff that I did speak with seemed compassionate and I would rather have them see her then leave her in the hands of a non-caring nursing home.

Miserable hospice. snippy nurse, under-aged, inexperienced social worker all combined for…read moreunnecessary drama at the end of life experience for my beautiful husband suffering from body-wracking merciless cancer. It should have been a calm ending, they only hastened his death by absolute incompetence and upping a situation that was complex enough. Social worker should start looking for another job at a call center where she could put her two cents in at a comparable salary.

After placing a relative here, it's now five months later and so far, so good. Of course, the place…read moreshe was in before was so horrible that being in a Russian prison would've been a step upwards. So just the fact that they don't starve them is a good move in the right direction.

MaristHill Nursing and Rehab Center is a decidedly mixed bag. On the one hand, there are many…read morecaring and kind staff members -- nurses, aides, and administrators. Still, there are others who can be very curt with the residents. When I visited my parent there, I witnessed some of this first-hand. I worried that if the aides behaved that way when I was there, how might they behave when I was not. My parent was not the easiest of residents. Could be very impatient and demanding. On some occasions though, particularly when they needed to use the bathroom, an aide may not arrive for 15-20 minutes. Often I assisted my parent before an accident occurred. I believe that part of the problem is that the staff is small, a situation made worse by the COVID19 virus, which saw many on staff need to take time off. Even before this, however, there were too many residents for each aide. I also suspect that the pay is low, as there is so much turnover. One final note: their response to the COVID19 virus was exemplary. Residents were confined to their rooms before other facilities in the area did so. My parent was tested twice for the virus (negative both times). Families were kept up to date by several letters from the president of MaristHill. All in all, I believe that my parent was fairly well-taken care of, given the ratio of staff to residents. My advice, though, is to tour several facilities before choosing one, and try to talk to the families of residents if at all possible. This can be difficult on a tour of the facility, but possible. Also, read up on the Massachusetts ratings for nursing homes. They can be found online. Good luck!

We were so fortunate to have an amazingly compassionate, thoughtful and caring hospice team at…read moreFaith and Family. All members of the team were tightly coordinated and in sync in supporting us as my husband's transition accelerated after a very painful fracture of the shoulder. From Faith, a very experienced hospice aide, to McKenzie, the case manager who visited us almost every day, to Connie the weekend nurse whose wisdom, insight and patience carried us forward, to Catherine, the social worker, Valerie, Reiki specialist, and Frank the Chaplin - all brought unique and supportive perspectives as we navigated this challenging time. My husband and I wanted to do hospice at home and as his decline accelerated, this hospice team made the journey possible. I am forever grateful for the wonderful care my husband received and the comfort care my family was given. I would strongly recommend this hospice! Hard to express how truly outstanding the team was!!

Faith & family hospice has the most compassionate staff. From the beginning, with our intake…read morenurse,Emily to our primary nurse, Lindsay we were treated with respect, caring & expertise. If someone was unable to answer a question, they admitted it & got the answer for us. As a nurse, I can be very picky with medical care. We were so lucky to have Lindsay as the primary nurse for my mother in law. She guided the entire family ( 6 children!!!) through the dying process. She was able to anticipate needs of everyone & facilitated them, while always putting my mother in law first. She was also able to arrange for a well needed massage from Poppy who was perfect. I cannot say enough about this hospice team!!! The best- don't go anywhere else.

Visiting Angels are great people to work with. They are very responsive to requests and able to…read moreprovide advice and help tailored to our mother's needs.

I use Visiting Angels to look after my mother while I live overseas. So far I am overwhelmed at…read morethe response my mother has had to the quality of care she receives. The people who look after my mother are incredibly kind and loving. We've used other agencies and had other folks in our home that are just there to go through the motions... Visiting Angels provide TRUE companionship for the elderly. They talk, the listen, they care and the respond. Most importantly for me is that I have a great caseworker who keeps me in the loop with things that occur in the house. She is a great resource for suggestions on how to handle tricky situations and also a great resource to coordinate things like food deliveries and other things that take place in the house while I am away. If you are reading this you have a loved one that needs support, it is a stressful situation and you sometimes feel like anything you do will be a mistake. I'm here to say that Visiting Angels eliminated so much of that anxiety for my family. Please engage with them and see how they can do the same for you.

I worked for parmenter hospice yrs ago had them for 3family members with great service. Just now…read morehad them care was awful.never again

We had a great experience with Parmenter in home Hospice. The nurses were knowledgeable,…read moreprofessional and compassionate, the home health aid Marie who came to wash and change my father was caring, competent and connected with my father with her kindness at a time when few others could connect with him. The support system such as social worker, chaplain and office were also very supportive and did all they could to support us through this difficult time. We never felt alone because they were just a phone call away and would come as quickly as possible. They are new in our area, so there is little information about their services, but I highly recommend them.