To Whom It May Concern,…read more I am filing this complaint to document the horrific experience my family endured due to the gross negligence and abandonment by LifePath Hospice during my father's final days. This organization utterly failed in every capacity and caused my mother and me immense emotional trauma. From the moment we enrolled in hospice care, we were led to believe LifePath would provide support, guidance, and compassion. Instead, we received only one visit, and only after we called and specifically requested assistance. There was no sustained follow-up, no meaningful contact, and no presence when it mattered most. After intake, we were told someone would visit the next day. I informed hospital staff to contact me if anyone from hospice arrived. No one ever did. I only realized in the chaos of the day, around 7 p.m., that we had been completely abandoned. When a nurse from LifePath finally arrived the next afternoon--after we had to ask for someone to come--it was far too late. My father was already declining rapidly. Over the next three days, as my father actively died, not a single person from LifePath Hospice contacted or visited us again. The only outreach we received was a generic voicemail offering "counseling," which felt like a cruel joke after everything we had endured alone. To add further insult, we later received a survey request--as if our opinion mattered to a company that ignored us in our most desperate hour. We had already emailed our frustrations, yet we were still contacted again. This level of tone-deafness and lack of empathy is disgraceful. This experience was traumatic and completely contrary to the mission LifePath claims to uphold. They failed my dying father. They failed our grieving family. Their absence forced us to lean entirely on hospital nurses, who were not affiliated with the hospice and should never have had to shoulder that burden. We are demanding: A formal acknowledgment of this complaint; A detailed explanation of why this happened; A clear outline of corrective steps to ensure no other family is subjected to this level of negligence and abandonment; Immediate and permanent removal of all contact information from their records. We have asked multiple times and continue to receive unwanted outreach. This organization is not fit to call itself a provider of compassionate end-of-life care. What they did--or more accurately, failed to do--was inhumane.

Received compassionate and reassuring care for my Mother. Wish I had admitted her soonerread more

When the time came to find a place for our loved one, we had no idea how emotional and overwhelming…read morethat process would be. It was a truly tough decision, but from the moment he arrived, Braybrook made us feel we had made the right one. From the moment you walk in, it doesn't feel like a facility. It genuinely feels like a home. The care and attention put into the environment, the upkeep, and the atmosphere is immediately noticeable. It is warm, clean, and inviting in a way that put our whole family at ease. What stood out most was how the staff treated our father as an individual, not a patient number. They made the transition so much easier than we ever expected. They were flexible when our family had needs, honest and direct when we had questions, and consistently went above and beyond. That kind of care is rare and it means everything when someone you love is depending on them. Their activities program is very creative-thoughtful and unique, and clearly designed with real intention, accommodating residents of all different abilities and mobility levels. The secure outdoor areas are a wonderful touch. Knowing he could get outside, feel the sunshine, and have a change of scenery safely gave our family peace of mind. Even at the end of his life, the staff treated our loved one with tremendous respect and dignity, and made sure he was comfortable and at peace. That is something our family will never forget. If you are searching for a place for a loved one and dreading what you might find, we could not recommend this facility more highly.

I am so grateful to Braybrook for everyday that my sister was at the facility. The office staff are…read moreso kind and knowledgeable. My sister had a ribbon cutting ceremony upon arrival to enter her room and new home. The staff are superb. Everyone I met had a relationship with my sister and gave her the best care and love. I loved the activities they chose to do with the residents. Our family kept up with all the activities because they post on Facebook with wonderful pictures. I have saved them and now have many pictures of memories. Everytime I have been at Braybrook the place smells and is clean. My sister's bedding and clothes were always clean. Braybrook has a wonderful patio the residents can go out onto where there is shade and sun, a butterfly garden, plants and the veggies and herbs the residents helped them plant and watched grow in the grow boxes. I love Braybrook. I am so glad my sister was there for her time.

Amazing Comfort and Dignity by all staff members around the clock…read more My wife passed away 02-26-2024 while in her final stage's of GCT (Granulosa Cell Ovarian Cancer) the Staff and Facility was Respectful and gave over and above Dignity and Comfort to my wife. I am forever grateful. It was comforting to see the level of Professionalizm and Dedication.... Thank you so much to everyone, HerbertGuinup01@gmail.com Husband,

This is the nicest hospice in Tampa. I recommended it for 2 friends who spouses were in the process…read moreof dying.

My father was a resident for a few months before he passed away. He was in the assisted living…read morefloor. When he moved in, he was weak and very thin. It took about one month for the staff to increase his strength, stamina and he gained 10 pounds. His pain level receded and his need for pain medication was dramatically reduced. He states His time at the Edwinola was the best days he had in the past 2 years. The staff was outstanding in every respect and the food was exceptional. They made rounds every 2 hours and staff was pleasant, friendly and helpful. There was true compassion from the staff and among the residents. This is an outstanding facility.

Heart 4 Kids has helped my son blossom and make miraculous progress. We are so grateful for them,…read moreespecially Marissa, who is not only excellent at her craft but so great with our son. **They also have a new location in Westchase

Love the therapists at heart 4 kids. My son has grown so much thanks to their compassion,…read more understanding and love for what they do.

Haven Place 21 is beyond incredible. The facility is nicer than many 5 star hotels, the food is…read moredelicious - each plate is made with care and served on beautiful dishes that they even change up for holidays and special occasions- it's amazing. The team that Rosa Harris has working with her are so caring. They take their time with each and every resident and learn the particular nuances of each resident and align their care to them. Activities are on going and I wish I could have signed up for the beautiful manicures they give. If you are looking for a true home for a loved one and you are lucky enough to get a spot for them at Haven Place 21 you will be overjoyed by the care and love your loved one will receive while living there. There truly is no finer place to live.

My mom was at the allimar assisted living she got very good care and the staffs they all were very…read morenice. I thank them all for taking care of my mother.

My wife visits her aunt at this facility. Very thoughtful and caring staff. My wife's aunt is well…read morecared for here. She is happy and has not complained at all. Don't know if there's a waiting list or not, but this place is doing all the right things to care for the elderly.

My mother in law had excellent care at this facility. She was on Hospice care but the staff at…read moreBrookwood are very caring and attended to all of her needs. They administered her medications as prescribed by Hospice. My mother in law was very comfortable with all the staff.

I would definitely not recommend this place to anyone. My Husbands Mom was very ill - last stages…read moreof Dementia. My husband was looking for a place that was good enough for Mom. He met the Director who was so very nice and understood his needs. Unfortunately her understanding of Moms and my Stage IV cancer needs led her to offer comforting not only at work but in her home after hours. Mom died a month later and they are still comforting each other a few nights a week..