Just need to give a shout out to Christian and Tim! I was on a tight time schedule and they were…read moreable to get the work done on my RV within 24 hours. Christian is very personable and Tim is a very capable service tech. Thank you for such a positive experience.

Brian service manger was amazing! I am from out of state and they helped me with my plumbing…read moreissues!! Truly grateful for such amazing service!

I stopped in to check out this place and see what they might carry. They seemed to have a pretty…read moregood spread of RV's and supply. I learned they also had a service center. I was actually looking for some longer self tapping replacement screws for an incorrectly factory installed part. So, I showed Steve, who took my part to the back while I talked to the one of the other owners, Randy. Apparently, this is a new location and from what I observed it seems to be very well done. Everyone was super friendly and the store has a really nice family atmosphere. Steve came back pretty quickly with my part and told me they had to make a slight modification to fit in the larger screws but everything checked out beautifully and I was able to later reinstall it on my trailer in no time at all. The really cool thing is when I asked what I owed, Randy said not to worry about it. Nice! If I lived in this area and was looking for a new RV or a place to have my RV serviced, I would definitely consider Quality Wheelz as a first "go to".

This place is a joke. While the mobile service guy himself was nice and timely, everything else…read morewith this company was a huge disappointment!!!! Called for a mobile RV guy to come check out issues with a slide that wouldn't go out on a Sunday evening. I had already stated on the phone that most likely, the motor of the slide was going out. JB, the service tech, came out quickly and was professional. Confirmed what we already knew that the motor needed replaced...charged us $400 and said that he would let the office know and they would contact Grand Design for the part number of the motor needed and we would hear from them in the next couple days. I called a couple of days later because we hadn't heard from them and talked to Matt in the parts department. He stated he had sent an email to Lippert and Grand Design a couple of days ago with no response. It's now been nearly a 3 weeks without hearing from RV mobile company, no call, no email, no text...I've called twice and every time a receptionist answers that sounds like she's so annoyed to do her job. I lost $400 to this company to do nothing more than confirm what I already knew. At $400 a pop, it shouldn't be my responsibility to call and check to make sure they are doing their end of the job. Watch out this company will happily take your money with no results!

Their customer service and communication to their customers. They do not answer the phone calls…read more(even the manager). After having my boat winterized with their service department, I have tried for 6 weeks to pick it up. They keep saying "they are short handed" and still working on the boat, even though they processed my payment of $2,331 for the work four months ago. I drove to Hot Springs and found their customer service manager this weekend, who was aware of my boat, but made no commitment on when I should be able to pick it up. We have missed all of the good spring weather because we chose Gregg Orr Marine.

My boat was drivable before I took it in for warranty work and regular service (oil change,…read moreimpeller, etc) Put it in lake after we picked up from dealership and it wont engage in forward or reverse. After calling the dealership they told us it woudnt be a quick fix that the lower unit would need to removed again to fix the linkage that they said didnt sound like it was correctly rerun after impellar replaced. So now we have to drive 2.5 hours back to the dealer to get them to fix their mistake after paying $2600 for what should have been "under warranty issues" we took it in for. $100,000 boat.....wouldnt send my worst enemy there

This has been a great stop in our travels north for 2018 summer. We didn't plan to spend 2 days…read morebut we did and Jimmy the owner took great care of us. Found us someone to deal with our electrical problem. Back on the road tomorrow. Just a one day delay. Very nice owner and ok stop. I would come back here again for sure. Thank you!

It is not scenic, but it is clean and quiet. It is close to all of the shopping and activities…read morearound Hot Springs and very easy to get into and exit. During the fishing season this is a good place to start your fishing expedition. The owner met us when we arrived and was very friendly and helpful with information about the area. We would stay here again.

We've been shopping for years and are finally at a point where we can buy a camper. After several…read moreRV shows, shopping online and visiting numerous dealerships, we came back to RV City. The Micro Lite by Flagstaff fit our needs perfectly. We saw the same camper by Rockwood at another dealership in Hot Springs (identical, actually-- turns out they're made at the same facility by the same people, just with different graphics and fabric) but RV City beat their price by more than $3000! Even though we loved the camper, we shopped around a bit more and went to another RV show just to make sure. Nothing we saw beat all the extra features and luxury touches of that camper or the cost we were quoted. Matt, in particular, was an extreme pleasure to work with and I look forward to seeing him in the future. He never pressured us and we found it as easy to relate to him as a member of our own family. Nobody online could come close to his quote for that camper anywhere in the country. When we met to close the deal, I was pleasantly surprised to find there were absolutely no hidden fees or last-minute charges. Matt said that was the final cost and it honestly was. RV City gave us a detailed orientation (we're first time owners) and adjusted our hitch for us. We found a couple minor issues after setting up at home, but RV City addressed them quickly and got our camper back to us in just a couple days. I thought this process was supposed to be painful, but I'm overjoyed to attest that the entire process was easy with no unpleasant surprises. I'm so happy with the entire experience and I'd recommend any of my family or friends to get a camper from RV City in Benton.

RV City is a bait-and-switch company. They'll act like a family shop while they're scheming on how…read moreto scam you into a higher price, service contract, or, if all else fails, the $500 deposit they make you put up. They advertised one price; Curtis confirmed it, snuck in the higher price on the contract. Christine (Owner) never once explained why the $4000 price difference. Don't bother telling them no on a service contract. They'll slip it in anyway, calling it "the warranty". To hide their scam, they refused to give copies of the loan agreement at the signing, saying, "It'll come in the mail", 5 weeks later. Christine did refund "the warranty", $2,995, but did not remove it from the bill of sale, costing me more taxes. This is their business model; it's not about the customer, it's about the take... Take you business elsewhere.

Took my car to 2 other machine shops they couldn't find the problem they found it in 2 days fix it…read moreand if it hadn't been for the weekend I would've had my car back in 3 days will use them again

They are great!! Always fair and honest!! So dependable! They will find the problem and fix it…read morewithout any hassles.