We dealt with Susan Mott as the 'loan officer' on the home we sold to our niece, although Susan's signature shows she's an Assistant Loan Officer. She was one of the most incompetent communicators we've ever met. It was excuse after excuse as to why this sale wasn't closing. Susan actually wrote a very snotty email telling us why it was OUR fault the loan wasn't yet in underwriting, when she already had what they needed, and we should feel lucky we even received any information on their confidential file, since we were the sellers, not the buyers. A 30 day closing turned into 4 months! When I called Craig the owner to complain, he wouldn't return the call....instead Susan called to say he wanted her to 'handle it'. NEVER NEVER use this firm. read more