Capitol Concierge is an incredible, women-led company that truly understands service. Their team is professional, dependable, and always willing to go the extra mile to meet each client's unique needs. What really stands out is how personal they make every interaction. Whether helping residents, guests, or corporate clients, they take the time to listen and make everyone feel comfortable and cared for. They manage to be both professional and personable, which creates a great experience every time. I highly recommend Capitol Concierge to anyone looking for a company that values people and delivers excellent service. read more

Capitol Concierge was a godsend. When I started with CCI in Dec. of 2022, I had been teaching for almost 30 years. I was tired, stressed out and ready to walk away. Since being with CCI, I have been stress free, and have had fun and wonderful opportunities to build on my communication and customer service skills which has allowed me to make awesome connections and build wonderful friendships. Capitol Concierge has also given me the opportunity to build and master my leadership skills as I am currently a Concierge Manager at one of the properties. I am TRULY THANKFUL for & to CCI and their wonderful HR team for making Capitol a wonderful place to work. P.S. I have the best Operations Manager. Submitted Thankful & Stress Free, Yolonda P. Jones read more

I've really enjoyed working at Capitol Concierge! Though I generally work behind the scenes, I've seen firsthand how much the company values its team, especially the concierges who make such a difference every single day. Everyone I've encountered has been so friendly, and they're the best part of my day-to-day. Being part of this team means working in a supportive environment with a strong sense of community, and I've found it to be really rewarding. read more

I have worked at Capitol Concierge for 11 years. I joined because of their strong reputation in the industry and the commitment to take care of their employees. I've stayed because this continues to be important but it is much more than that. Our commitment to customer service and innovation for our clients parallels the commitment to offering quality wages and benefits for our concierges. While we are human and make mistakes, it is our transparency to fixing the issues and striving to make each customer experience a positive one. read more

I am updating this review because the management really has made great strides in improving their operations of the property. What was a 1-star last year, am now giving a provisional upgrade to 3-star (so they dont think that they are quite done yet!). I am only speaking of McLean Gardens location. I dont know anything about their other properties. ***PREVIOUS POST *** I am writing this review -- not based on any personal relationships -- but rather on actual experiences as a "customer" of Capitol Concierge. This company offers management services to a number of properties around the DC area. Living in one of those properties, I can say that the gross mismanagement is a serious problem at the senior levels. Not all of the hourly conceirge desk employees are bad. Some are quite nice. However, they clearly have to answer to their higher-ups when idiotic policies and practices have to be implemented. The Executive Management team at CapCon (emphasis on CON) are incompetent and tone-deaf to the complaints of residents. Whether it be security issues (no cameras despite many bike thefts, tire slashing, "car keying", etc) or implementing new greedy policies (how would you like your friends to pay $5 every time they came by to say hello? -- and GOOD LUCK if you forgot your keys and locked yourself out! Don't worry though you can catch some ZZZZs on the nearby bus bench while you try to figure out how you're gonna get back in). Don't get me started with what seems like a daily power outage in the building. Back up generators my bum. Of course, the frequent fire alarms at 2am, 4am, 8pm, etc are a true joy. Happens once over the course of a year or so --- ok. But this frequent? Tells me that the Exec Mgmt folks at CapCon don't much care about proper systm maintenance. AND CALLING THE FIRE DEPT TO NOT COME AFTER AN ALARM... THAT'S PEACHY ESPECIALY WHEN PEOPLE ARE STUCK IN THEIR CARS IN THE GARAGE AND CAN'T GET OUT... IS A NICE TOUCH. Thanks Ms Ellis...!!!! CapCon = complete lack of ethics, incompetence, "shadiness", tone deaf, and unprofessional. I hope they get their act together soon! Incompetence can only be tolerated for so long. Many have reached their threshold of pain ... enough is enough! read more

Talk about arrogant! The staff at their many locations used to be great.... but now they just think that because they sign for packages and ask your guests to sign in you should be eternally indebted to them for life. Perhaps if they started realizing WHO is actually paying them, they might go back to their old ways of SERVICE. It's a shame that a female CEO that used to have a good business is killing the good name of fantastic women's organizations like Success in the City down to the depths of crappiness that they have become. As a woman business owner she's giving us all a bad name so perhaps Linda you should re-evaluate who you are getting advice from because I'm not going to be the only nasty review that you'll see. There is a whole building of many residents that are upset and for the amount of money we are paying, let's just say they are pissed..... read more

I recently saw that people were writing reviews about Capital Concierge. They provide the concierge service for the building I live in and I agree with the horrible reviews of this company. There is NO concept of customer service, instead the tone of the company is one of elitism, as if its their, the concierges' building, and we must follow all of their constantly changing and made up policies and ridiculous rules and procedures delivered with a hefty dose of attitude. I wonder, isn't this building MY home, that I OWN? In fact I get upset when I walk by their station at the front of my building, or want to pick up my package, or need a guest or a maintenance person to be able to get to my apartment, and must walk past and deal with the building gate keepers, wardens. Is asking for friendly, happy, people who know my name and say hi when I walk by so much to ask for? At times this company oversteps their role and boundaries (i.e. instituting policies within building which have many independent apartment owners living inside), not responding to serious issues within the building appropriately, i.e. the owner Linda told the fire company not to come and respond to a garage door malfunction in which people and cars were stuck inside the garage during a power outage this weekend, talk about a safety, fire code violation and law suit waiting to happen if God forbid someone suffered from carbon monoxide poisoning or there was a city wide emergency and people couldn't get out because cars were trapped inside, etc. I could write a book about this horrible company!!!! A few of the concierge staff are nice and I respect them, the leading concierge, Corrine, is not one of them and in my opinion the worst of the group! read more