Very straightforward and easy process. No delays in closing and we were provided a bound hard copy containing all of our closing docs.

We have used them for years on approximately 10 closings for rental properties and they are top notch. They are extremely responsive to emails and calls, and have NEVER missed a closing. They get things completed on time, and have been a joy to work with for year. I'm sure there are more to name, but Allison, Ashley, Esther, and Julie have been excellent every time I've worked with them in person, on the phone, and emails. HIGHLY RECOMMEND! read more

The Escrow Officer/ Branch Manager at this location, Allison Mayo, is the most knowledgeable Escrow Officer I have had the pleasure to work with in my 15+ years as a real estate professional. In addition, her team provides excellent customer service and thorough communication throughout transactions. Highly recommend Team Allison! read more

It seems that no matter what time you schedule, they will make you wait!!! What a joke, does not bother to use a checklist to make sure all documents are acquired before showing up, but NO! They wait until you show up and then find something wrong. And then of course they want to make you wait more. I received text messages referring to me as "Darling" - very creepy and unprofessional. They even tell you where to sit at the table. And seriously, what is with all the signatures and initials. The real estate business needs a serious enema in Texas! read more

Last week I arrived for my closing appointment only to wait, then wait some more. The closing agent told me she didn't yet have all the documents from my lender. This would've been helpful information to communicate to me and my agent before we drove across town for our afternoon appointment. As I started signing the stack of documents, it became clear to me the agent hadn't even glanced through my papers based on the questions she was asking me. It was disappointing and unprofessional. I'm spending thousands of dollars on a property and you're asking whether I'm escrowing?! She told me she still didn't have one document from my lender and all I would have to do is return the next day to sign it. She also said she would call me in the morning to verify. The next morning, I didn't receive a phone call. I had to call my lender at the time I was planning to finish signing, only to have her spend an hour tracking down the problem. Once she confirmed things on Capital Title's side, I headed across town again. Only to discover I was going to have to resign everything! And I was now working with another agent. Lots of missed communication opportunities on Capital Title's side. Thankfully this agent was much more professional. I was told I would receive a call the next day confirming my property had funded since it was late in the day. Not surprisingly, I never received a phone call. Or an email. They had to mail me my keys as they forgot to give those to me at the closing. When my refund check arrived, it was less than I was originally told it would be. I had to call and find out why. The only apology I ever received was when, after inquiring why I was receiving less than I was told, I explained all the challenges I'd had associated with this closing. read more

Great title company! Always on top of the file, and has great communication through out the entire process.

I used this title company, paid for title insurance & when I tried to sell a property only a year later, the new closing officer found an old lien on the property. I called & followed up with an email on Friday & no return call Monday until I called back. When I called back they said they never got an email.... this was sent to THREE ppl. They "found it" with growing frustration.... and the next issue was they see not attachments, which was later found with growing frustrations. They sat on it... updates included "still waiting on the City", while the current closing agent was very proactive & made a second call to clear the issue. I had to pay $91 to clear up the mess. Title insurance should have covered it as they said. Now it's the principal that matters most here. I've sent many emails asking if they cover the cost & I get reports to list the property address, which was in the attachment from the city, so running circles each time. Soon emails never were responded to. I WOULD NEVER RECOMMEND! read more