If you miss mid-1990s service, this is the credit union for you!…read more I opened an account a little under a year ago, hoping for better service than Bank of America. While I'm at least not being charged fees for everything, their service leaves much to be desired. For starters, they have no online bill pay. This is such a basic service that it didn't occur to me to ask if they had it before opening the account. I can't even been able use the minimal "online banking" services they do have to check my balance, etc. I've made two requests for a log-in, but have received no reply at all. Their in-person service is slow & indifferent. I'm rather baffled as to how they stay in business.

I've opened an account in 2006. Any bad reviewer is simply not getting it. Once my checking account…read morewas dangerously low and the Credit Union called me to warn me that maybe I should transfer money from my savings into it, which I did. This is great service and very nice people. I think that lady who left a bad review should go back to Bank of Americass

Great staff. Meme the manager is more than helpful. Love this location…read more I highly recommend this bank!

This bank sucks super butt. So what it's a new account it shouldn't take 10 days to clear a check…read more Then to call customer service and they say go to the bank branch to see if they can release some funds. At the bank the teller say there's nothing she could do. So they advise me to waste time and gas while I'm broke waiting their stupid policy... I regret opening an account twitch them, the branch even look like an old soup kitchen inside...

Absolute worst bank ever! Imagine holding your funds in a financial institute that won't even give…read moreyou cash on demand! The stipulations here are crazy no debit card even if you have your ID they won't give you any money. There's no tellers so they really can't service. Only select locations have tellers that can give you cash. This is a huge inconvenience for people who choose is not to use a debit card 10 thumbs down worst establishment and one of the major reasons I don't primarily bank with Bank of America. They're just inconvenient TD Bank here I come! .

Excellent service by a very friendly and professional staff. I've never written a review for a…read morebank, previous to this, and if I had, it would've probably been because I was angry about the treatment I received. This branch of Bank of America deserves the praise, though. Dealing with the three people who were working today was a real pleasure! Thanks.

Professionalism is always key point The mannerisms of each…read morerepresentative has been excellent and the concern about the client is their number 1 priority

Update on the service that I received at the Glenarden branch of Navy Federal Credit Union. I…read morereceived a call from the Branch Manager Michelle who wanted to reach out to me because I had sent a online complaint. The Manager wanted to know what happened with the member representative Aerial at the branch. I had explained that the member representative stated that she couldn't accept my $10 in coins for deposit and stated that they had to be wrapped. I pointed out that the $10 in coin consisted of $8 in quarters, $1.10 in nickels and .90 in dimes all of which could not be wrapped. The Manager stated that the member service representative said that I didn't want to give the employee the coin and had a change of heart. "This make no sense because I wouldn't drive out of my way to make a deposit and then have a change of heart and then make a complaint". Needless to say the Aerial lied to cover up her incompetence! . The Manager assured me that Navy Federal Credit Union does take coin that can not be wrapped and that the employee has been advised that she was in error for communicating the wrong information. I just wanted to Thank the Manager Michelle for addressing my concerns so quickly!!! .

Great Bank!!! I can't speak for inside of this facility (as I used the drive thru), but I can say…read morethat I was SUPER EXCITED when I saw that the drive up hours stayed open until 7 M-F and then until 4pm on Saturday!!! That alone was enough to make me happy!!! :)

Came to PNC to get my identity verified so that I can access my bonds and the service associate…read moreVandana Gosain refused to look at the document the treasury department sent over for them to verify me. She was very dismissive and rude (raising her voice), terrible customer service and told me to go get verified at UPS when the document clearly stated it had to be verified by MY financial institution, which is PNC. I don't know if she can't read or what but because of her rude and dismissive behavior, I went to several other banks and they all told me it had to be done thru MY bank and they didn't understand why she wouldn't just sign the document. Luckily there is a PNC branch inside of the Giant in beltway plaza, they sent me to Rockville and I was able to get it done. It's funny because Mrs. Vandana Gosain was very polite a few weeks ago when i opened an account with PNC but today very disrespectful.

I stopped by this location one rainy afternoon. Was on a time constraint and really needed to get a…read moredocument notarized and mailed out immediately. Wells Fargo is not my personal banking center, however my bank had previously given me trouble and this Wells Fargo location is very close to my house. While the wait is very long for a Friday afternoon, the customer associate representative was able to help me fill out my documents and notarized it in a very promptly manner. I was pleasantly surprised that I didn't have to pay a fee to get my document notarized (especially since my bank charges for the service.) The staff were very professional and supportive and I was able to get what I needed done. I would come back in the future for the great customer service and wide range of services they provide.

There was an extremely long line at the bank but I need cash for an emergency and instead of of…read moregiving me my money the bank teller Rhonda, decided to be nosy and go through my account looking into my personal business and then call her friend over to look as well. This was a breach of my personal information and completely inappropriate. I called corporate on her I hope she is fired!

I'm glad to have this branch conveniently located in my town at an easily-accessed intersection…read more The office staff and tellers are friendly, professional, and helpful. I chose this bank over their competitor that was a bit closer to my home because TD Bank would quickly answer my inquiry phone calls when I was looking for a bank while their competitor wouldn't even respond to my repeated voicemails.

SHORT: Staff needs…read moreretraining on privacy and customer service (pick someone else to help you other than Vanessa) Doesn't seem to have an issue with getting technical account details assorted. Long: This locations employees should be retrained. When I walked in on a extremely cold and Rainy day. A security guard walks up behind me and say remove your hood. I ask why if my face is not covered. He is wearing a hat... but I understand his reason so I remove it. He then continues to stand there. I politely tell him go back to his post so that I may finish my transaction in privacy. He leaves. The clerk informs me I need to sit down with an expert. I sit down to wait. I then hear a lady... she call from her desk "next person!"... I assume she's speaking of me. I turn around. She says how can I help you. I walk over and she says again how can I help you. I tell her I need and the remainder of the transaction was very cold, brash, and defensive. I politely offered a suggestion, such as " it's good to greet a customer. Christmas was yesterday and you should try asking your customer how their holidays were. How were you holidays? ", she responds with " I don't need you suggestions. My holidays were great. " . I sat in silence. I've done all I can. Got what I need done and left.

New branch. Super convenient, clean, and very spacious. Has an outside atm as well as a 24 hour…read morelobby. The lobby has atms and electronic teller machines. The teller machines allow to talk to a "teller" via the machine. There is also a terminal that can be used for online banking. This is all in addition to the actual human tellers etc. I've been impressed with the customer service SECU provides. Glad they opened this branch.

I've been buying cars and getting loans all my life but my last loan through This Financial…read moreinstitution is my nightmare The lost my insurance, of paperwork's. I've been making payments for six months already and they say send me emails stating I got to provide extra information Run from this bank just wrong guys