This place..... every time I go there, they charge a new fee for something. Over the years, I've…read morehad to make changes to my account a half dozen times or they charge a fee. Their latest, use your debit card 10 times a month or pay a $10 fee. Before that, I had to have an automatic withdrawal from checking to savings each month to avoid the fees.... every other year or so over the last decade they have done the same kind of thing. The drive through ends up being a long (overly energetic and forced) conversation as they plow you over with mandated friendliness. I appreciate a "hi", a "how are you" and even a "how can I help you".... but wow, they just do all that times 10. I just want to scream back "I'm trying to count here! Sssshhhhh!". Visit before last, I got told I couldn't make a cash deposit into my checking account without ID. Hmmmm. I'm trying to fraudulently deposit cash into someone else's account? I plan on closing my account this spring and I'd just recommend about any other bank in town over these guys.

A well run establishment. We go here for all our banking because they are always eager to please…read more Banking with good people makes it easier and these are some of the best! We have run into a hiccup or two in our dealings but it is always dealt with ppromptly and effectively. Thank you for doing such a good job.

I came in to the branch to open a personal account and what happened was wild. Bambi looked at my…read morefinancials and using some kind of black magic consolidated my loans from another credit union and saved me $455 a month! I didn't even ask, she just offered and really helped me and my family out. Incredible service, awesome value, and now I have an extra $455 per month for groceries, kids, gas, etc. THANK YOU BAMBI!!!

this has quickly become the worst possible bank to bank with between them constantly charging me…read morewith random fees and always locking my card for fraud to where i can't use it , cannot get cash from the atm, and can't do anything i'm beyond irate with this bank at best they're scammers and at worst they're așșholes . I tried using my card to buy some lunch and low and behold my card kicked for fraud i try calling to get it unlock and wow shocking they can't do anything until i call a specific number between 1pm and 5pm on monday ... 3 days from now !! this is the worst possibke bank ever and i would suggest any and everyone bank elsewhere

I opened a Chase banking account when I moved to Utah 2 years ago just for the convenience of…read morehaving a physical location. My primary bank doesn't have a location out here so I mostly use Chase for cash deposits and withdrawals. Im not a cash person. But my grandma still sends me cash and I always feel like I'm going to get robbed if I have cash on me, so I deposit it. On that note, Chase offers some pretty competitive credit cards, especially if you like to travel and dine out(yelpers!). Ive had my eye on a few when I opened an account back in late 2019 but never pulled the trigger because of the pandemic changing travel and such. I'm actually looking at the cards again, as I firmly believe that if I'm going to spend money, I may as well be rewarded for it! (Points, miles, cash, e.t.c) I probaly visit this location once every few months and every single time has been a quick and smooth experience. The tellers have always been friendly and ready to help. Though I've never used it, there is a drive through at this location for you to take care of any business and not even leave the car! Second to that, there is an atm right at the entrance before entering the main area. Overall Chase has been a good bank for me and I recommend checking them out for any of your banking needs!

The $300 bonus is a scam. I received the bonus code via email and made an appointment to go to the…read morebranch in person. I witnessed the banker, Jeremy Wright, type the code on his computer. 90 days later I have still not received my bonus even though I have met all the requirements. When I went to the branch the branch manager, Madison Beynon, asked to see the email. When I showed it to her she responded, "This is for online only." I pointed to the text in the email that clearly states, "OR make a meeting in-person." She's the "branch manager" and does not even know the details of Chase's promotional offers. Rather than saying she would speak to Jeremy to clarify what happened or accept my email and bank documents as proof, she said, "I cannot honor your bonus." I then asked, "You're not going to do anything even though I sat across your banker as he typed the bonus code when he opened the account for me?" She then offered to contact her boss. I have yet to hear back. I am so disappointed by this bank's false advertisement.

I needed help with my account and other branches failed to help me or listen to my needs, Trent at…read moreSandy branch was amazing! He listened, heard me and went above and beyond to assist me and told me exactly what I needed to fix the issue! He is the best!

Need to look at the money in your account? Hope your in the state of utah or have AMAZING WIFI…read morebecause their system will take 10+ Minutes to load you INTO the app(tapping on your account to load your money and where you've spent it will cause you to wait another 10min)! Do you need to move money on weekends?! Goodnews! the only days your off, so is the bank! Acctually to laugh at you even harder the locations that are open wont let you move money, they'll only allow you to take it out. Do you want to pay someone electronically? Maybe you need to pay someone who doesn't have a card reader and only accepts electronic phone to phone payments? You're SOL(shi.. out of luck) you are not paying them because you'd think itd be something as simple as exchanging phone numbers and setting price then paying it? NOOO its a confusing, complicated system that on top of all of that doesnt let the payment go through half the times. Are you new in town and expect to have a working bank account after opening one with them? TOO BAD you must be a memeber for a month or longer before you can move money or do just about anything other than store money FOR THE BANK TO USE, NOT YOU. Did you go out of state and forget to tell them? Wonderful news your card is locked. Hope its not the weekend and their office is closed!!xoxo. Did your card get stolen or maybe you lost it (but thankfully you still have it on your phone cause of apple-pay) so you let the bank know to check for fraud but to not close it because you need it as its on your phone still and the only way to pay for things that you need? Great news they didnt/dont listen to anything you just said and go off policy. The second you said "stolen card" they stopped listening and just closed your card!! Do you need to move money internally?(another person has the same bank as you) Great news this also works half the time! Did someone steal money from you or did you make a mistake and now need a certain purchase cancelled before its fully posted on your bank account?! Goodnews this company is so money grubby they will not cancel it for you unless you can prove something or had the foresight to screenshot every and any kind of proof they might need to fullfill your request! Coming from an out of state bank that had zelle implanted in it making cashless payments to people in ANY bank. Having an account i can 100% use how i want IMMIDIETLY right from the get go of opening an account with them. Never even having to leave my house to talk to the bank, or fix any issue. I can confidently say Jordan Credit Union is in the Stone ages when it comes to banking. Save yourself the time, stress, and general dissapointment with this place.

Heads up to America First members: My account was locked…read moreafter a purchase from a UK company. After a long phone verification process, I was told I now must complete facial and voice biometric screening through a third-party company (LexisNexis Risk Solutions) just to regain access to my own account. I'm very uncomfortable with banks requiring biometric recordings because their fraud system flagged an account. Members should know this process is happening and ask questions before agreeing to it. LexisNexis has experienced multiple reported security incidents and breaches over the years. They locked my account because i bought from the UK and I have to give biometric data to use my money?

Switched from one of the BIG multi State national banks on advice of our CPA and financial advisor…read more Don't have to make appointments to speak with an officer, open on Saturday, at a convenient location and could get a HELOC! We have been very happy with the change.

My Wife paid a delinquent overdraft before it was 30 days overdue, the woman she spoke to said the…read morepayment would process in time without affecting her credit. The UCCU employee talked my wife out of using a card for an $8 fee. She was wrong, my Wife has communicated with UCCU and they admitted that the employee was incorrect but they refuse to retract their report to the credit agencies.

Super helpful, very nice and informative! Great service! Lady was super helpful and solved the…read moreproblem I was having!

Thank you so much for doing your shred days! It is a really…read moregreat service to do!! It is very much appreciated! We certainly hope you continue to provide this service!!

Just to offset the nah-sayer: I purchases a trailer on-line for $600 nut after 6 weeks it never…read morearrives, despite numerous chats and emails to the seller. One call to Canyon View CVU and they were right on it. I just sent then screenshots of the purchase order screenshots of my follow-up and I got every penny back in less than a week. Much, much better than my highest hopes.