Exceptional service. Needed to take my wheelchair bound parent to Harefield hospital. I booked the…read morecab 2 days in advance. Received text confirmation and agreed cost. The driver was simply outstanding and courteous. Great service! Will 100% be using them from now on.

Absolutely abhorrent company whose operator is abusive, unreasonable and would find ways to charge…read moreyou more during the trip or threaten to ditch you half way. Apparently this is not their first time and you would find similar one star comments here and on Trip Advisor. This is exactly what happened to me as a tourist first day in London. After getting on the car, they first told me my booking was a cash booking and called me again and again telling me I have to pay. Despite telling them I've made the payment online with a credit card, they insisted otherwise. Later on, they found out they were wrong. Without apologizing, they began to come after me to accuse me of making a double booking, saying it's my mistake and my problem, and that I have to pay 50% more for the second booking which I did not make. Otherwise they would ditch me half way. The problem is, after inquiring the operator, he said the second booking was made 11 days ago under a name I HAVE NEVER HEARD IN MY LIFE USING THE UK NUMBER I ONLY GOT ON THE DAY AT THE AIPORT (meaning it would be impossible for me to make the booking myself, not least a name I have no clue of). However, the operator refused to reason, began yelling at me, blaming me for everything, and insisted I pay or get off. So at one point, I was actually dumped on the road with my luggage. Only after I made that 50% additional payment in the middle of nowhere in a freezing weather in the winter, the driver carried on on the rest of the trip. Never consider this company. It doesn't even worth the one star here. Filing a complaint to the company apparently doesn't work, so filed one to Trading Standards.

This was my first time of using this taxi company to take me to Heathrow and then to pick me up…read morewhen I returned. I have to say that both of the drivers were friendly and chatty which is always a good thing to have on a journey. They were on time and sent a text to let me know where they were. Would def recommend them

I called to book a taxi for someone and I was shocked with such a rude disgusting, and disgraceful…read moreattitude. I thought he was being a bit racist since I have a foreign accent.

I don't usually review even when I have bad experiences but this review has to go out there not…read moreonly to help others who book Alfa cabs but to prevent other drivers taking advantage of passengers and putting their safety at risk. Let me start by saying this is 3 of 3 poor incidents I've had with Alfa cabs but by far the worst. The first incident was similar to this and the second I had the cab cancel with no alternative arrangement offered within 3 hours leaving us stranded and out of pocket. Let me say that when travelling to the airport we haven't had issues but it's the journey home where issues arise and ruin the experience. The experience started by an ever so slight delay (half an hour) which  Alfa cabs are supposed to monitor and tell the driver. When we touched down in Gatwick we hadn't received any correspondence so I called to inform the company we had landed and they put me in contact with the driver. Due to unforeseen circumstances we were prevented from leaving the plane for another half an hour incurring us a £7.50 late fee which wasn't an issue as it states this is the case on the website. However it all started to go wrong when I began to contact the driver who called me and was very unhappy at being made to wait hours which  shouldn't be the case as the company are 'supposed' to inform their drivers of any updates to flights etc so they're not made to waiting. When I met the driver, before getting in the cab, he starting trying to renegotiate the price to which I stated we were going to stick with the price agreed at the point of booking, after some back and fourth he eventually let us in. To pay the late fee we paid the parking as well as bank transferring the remaining price however this wasn't good enough and for the hour + journey the driver shouted at us demanding a tip and to pay 10-15 pounds more for other parking fees which if you read the T&C's from the company aren't incorporated in the price, something I repeatedly told the driver. We even had to call the company who hadn't stuck to their policy and took off the first half an hour and charged us a double late fee, something they amended by taking the price down to what it should've been. During the hour journey the driver shouted at us insulting our age, ability to pay money and threatened multiple times to pull over on a smart motorway  (no hard shoulder) to clarify the price with the company despite this being illegal, dangerous and only for use in emergencies. This wasn't the only issue, the driver wasn't fit to drive and was swerving on the motorway whilst holding his phone in one hand and driving with the other. It got so bad I had to inform the driver that this was dangerous and against the law which he initially listened to but then continued to go on the phone throughout the journey. As previously mentioned the driver demanded a tip before the journey had even finished. At one point I even began recording on my phone as I genuinely believed the driver would leave us stranded on a smart motorway, during this footage I got the driver demanding a tip, insulting our age and asking for more money. It was only 2 minutes out of an hour journey where the driver non-stop demanded money. Towards the end of the journey I made it clear I wasn't going to be bullied by the driver to pay more money, the driver then went back on his promise to call the company to clarify the price, something I'd already done during the journey, making us think he was threatened to do so to try and intimidate us to pay more money. On another note, following the booking of the cab I phoned Alfa cabs to confirm the price writing it down as I was told. Upon meeting the driver the price had changed from £55 to £62 not including any late fees, I decided not to fight this as after calling the head office they stated this was the price from the get go, meaning an admin error must've been made to cause this. To conclude, it is clear the drivers of this company are extorting multiple good willed customers under the guise that they must pay for parking and pay way over the odds for being late. My advice for anyone looking to book with these guys is to avoid the return leg as the cab drivers aren't following the rules, breaking agreements and attempting to intimidate passengers. It's clear that the admin side of the business needs to improve the quality of the drivers to avoid the one thing you wish to avoid and that is putting passengers at risk through poor, careless driving whilst keeping passengers stressed throughout the entirety of a journey. The driver of this journey was a Mr Mirzada with the a Volkswagen Sharen with it's reg ending GZH.

I used Alfa cars for the first time on 15th October. Ruislip to Gatwick £56, about the same as…read moreother mini-cabs firms in the area. What I liked about them was that shortly after making the booking I received a text to confirm what I'd booked. On the day itself, I received another text (at 04:45) to say the driver would be with me shortly. And sure enough, she turned up on time and got me to the airport on time. This was the first time I'd had a female taxi/mini cab driver. It's so nice to see women entering areas of work which traditionally have been monopolised by men. Well done Alfa and well done the woman that drove me to the airport!

I've been a loyal customer of Gemini for a number of years and to be honest, they have generally…read morebeen good, prompt, reliable etc. Last time I used them for a trip to London in the summer, a taxi arrived with no air conditioning (the summer of 2018 being the hottest on record, this mattered a lot!). When I called the office to complain I was blamed for not specifically requesting air conditioning and the lady actually said I could have taken the train!! Given I am a customer- a loyal one at that- and had booked the taxi for practical reasons, this shocked me! Promised myself I won't be using Gemini again after that!

If I'm ever ordering a taxi, I use Gemini…read more Every time I use this company I am impressed. As a student I'm used to being ripped off or belittled but Gemini drivers are always professional, fair and friendly. The phone calls are quick and simple with the operator always chirpy and helpful no matter what time I ring up (sometimes 4am - I couldn't be that happy working at 4am!). Often the journeys I take are with many people so require many stops, but unlike other taxi firms the drivers never seem annoyed and know the area so well that it doesn't present a problem. If I'm travelling alone I still feel safe, which as a young female is rare. What most impressed me, however, is that when we hired a few of their taxis to take us to the station for a night out, the driver insisted very politely that we all put our seatbelts on before he moved off. I found that unbelievably safe and assuring.