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    Cape Cod Braces

    2.3 (3 reviews)
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    Services - Cape Cod Braces

    Orthodontics

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    Woods Orthodontics

    Woods Orthodontics

    (2 reviews)

    I am a new patient of Dr. Woods. The office is streamlined, efficiently caring for all patients. I…read moream getting new braces. Dr Woods has state of the art equipment. A positive experience

    PLEASE READ THIS IN FULL BEFORE CONSIDERING TREATMENT FROM DR. WOODS AND HIS STAFF:…read more I have been a patient of Dr Woods for over 10 years. My mom used to deal with making all of the appointments and talking with the staff and I never truly understood her frustrations until recently. Now that I'm an adult I've had the pleasure of dealing with the unprofessional and disrespectful front office staff myself. Based on my last 10 years of treatment from Dr Woods here is what you can expect to experience as his patient: Anytime you call the office the receptionist Heather, who clearly hates her job, will sound irritated that you even called in the first place. It is likely she'll tell you they are booked solid for the next 8 weeks and there's no way they can get you in even in an emergency. It is also likely that she'll tell you they are going to be taking another vacation and shutting down the offices for two weeks even though they are already struggling to meet patient's needs, which makes finding an appointment nearly impossible. Then when you finally find an appointment she'll warn you about the exorbitant price of the visit. But don't you dare raise any concerns about the fact that it will cost you almost $200 because you will be told "well that's just what it is" as if money grows on trees and you haven't been a loyal patient for over a decade and spent well over $7k on treatment already. It also doesn't matter that you've had this wire fixed a dozen times and paid for it every single time without complaint. The icing on the cake is when you finally get to your appointment and sit down in the chair after waiting for nearly 30 minutes to be seen. The computer screen next to you will have your patient file pulled up with a long comment from Heather the receptionist filled with lies about how you (the loyal patient of 10 years) were "upset and argued with her on the phone and told her what the price should be and how you were upset that you have to deal with this every year." When in reality you were simply asking for clarification based on previous treatments at that office. You never once TOLD her what the price SHOULD be, but rather you referenced what you have paid in the past and ASKED why it would cost so much more this time around. God forbid you want to make sure you're paying a fair price after already dishing out an arm and a leg for braces, etc. Talk about a smack in the face. What practice allows their receptionist to write untruthful and unkind remarks about patient interactions when the patient is unable to speak for themselves. I read the comment she wrote and almost left on the spot, but I needed the wire fixed so I bit my tongue. After Dr Woods was done he whispered to the tech. and told her to bring me up to the front desk to bill me for the small amount of work he did. I paid the ridiculous fee and left. I will never recommend Dr Woods' practice to anyone who expects to be treated fairly and respectfully by their doctor and his staff. I understand that all businesses are struggling to find workers and meet demand and that Dr Woods runs a massive practice here on Cape. That being said, if you cannot rise to the occasion and treat your patients with the bare minimum of dignity and respect when they have a simple question about price, then you should not be in practice PERIOD. And if your receptionist finds it acceptable to write untruthful comments about a patient in their chart, then you might want to reevaluate who you have working up front and how they present themselves and your business to the public. This is not it. Don't waste your time, money, or patience on this mess.

    Cape Cod Braces - orthodontists - Updated May 2026

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