Big corporate attitude, meaning no personal service or attention, even though I'm a "preferred…read morerewards customer." Needed assistance with an unique stock transfer, and in the scheduled meeting, the customer rep. offered no help and his attitude was abrupt. Went around the corner to a "local" bank and was greeted warmly and they eagerly solved the situation.

bank of AMERICA is the worst bank I have ever had an experience with…read more Customer service is poor, at best. Waiting times are unusually long. Policies are ridiculous and archaic. Case in point: Five BOA employees milling about the bank with only one teller. Ten minutes later I am finally helped and the simple task of cashing a check was completed. Case in point: Tellers, not bank officials, are constantly helping non-English speaking J1 visa students, therefore slowing down the line even more. I am not knocking the students, it is not their fault! Case in point: Although I have an account, I was denied the simple act of depositing CASH into my daughters account. She was in a jam and needed immediate funds, I even had her account number. These three situation occurred this week at the Orleans MA branch! This is the norm, not just isolated events! Solution: Do not deal with a huge corporation like BofA at all costs Deal with local banks who actually really care and give back to the community!

Best person ever!! If you're fed up with your awful bank like I was go here and see Lucy to open up…read morean account !! Everyone in this bank is awesome btw

Very helpful in opening a J1 student bank account! It was a quick and easy process, and the people…read moreworking were patient and kind in explaining how the account works

Staff who opened my account had the checks printed wrong & neglected to inform that mobile deposits…read moreare limited When mobile deposits were refused TWO agents sent me to ATMs which do not accept deposits. Each had assured me that the ATM was equipped to receive deposits. Then a supervisor who was to "solve the problem" terminated the call announcing "we" have to go because there is a fire! Too bad we cannot give negative ratings. I'd give Citizens Bank a minus 10.

Orleans branch seems permanently closed! Terrible service! Time to cancel my account!…read moreNo reason why closed. Terrible way to treat customers!

I've been a customer for a long time, but it is ridiculous that the Orleans lobby is still closed…read more Drive thru lines are long and the teller gave me a hard time depositing a large check. I am closing out my account though due to it being so inconvenient. I keep getting told it's going to open, but nothing yet. Very disappointing I have to go through the trouble of switching banks.

BEWARE -- TD BANK does not fill there own ATM Machines, so if you have a problem, like we did today…read more(the $50.00 slot was filled with $5.00s, NOT $50.00s) unless you are a TD Bank customer THEY WILL NOT CORRECT THE PROBLEM AND GIVE YOU THE MONEY! Manager was very unhelpful. We called our bank at home, while at the bank, and the manager argued with my home bank over my cell phone! Very unhelpful! Now I'm out money until the ATM company reconciles it!

Dear TD Bank I went into Provincetown Bank I could not believe what I was told to cash a check…read morethat my Client gave me ,because I broken my Wrist They told me it would cost $10.00 because I didn't have a account here. I have live in Provincetown for 40 years This is the most unethical practice I have ever heard in Bank History There is NO Customer Service There ! I know why I would never use TD Bank or recommend them. Every!!!!! When I called my client she was applaud by that they would not cash their check with out a fee Of 10.00 dollars. Shame on you TD BANK , MY WORST EXPERIENCE EVER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Yesterday I went into Seaman's Bank on Commercial Street in Provincetown. I was retiring and…read moreclosing my business account of 4 years. I thanked them and they gave me the money remaining in my account. They gave me all 100 dollar bills. Today I went back to see if I could switch a few 100 dollar bills for 20's. I was told no since I was no longer a customer. I was floored. I asked the teller if I could speak to the manager. The Teller Manager got involved and said that they wouldn't do it. It was against the banks policy and she follows the rules. Again, I was amazed at the poor service. As a 43 year former Bank of America Senior Vice President, I know BOA wouldn't have treated anyone like that. Especially a good customer up until yesterday. I had planned on opening a Personal Account but now I'll go to another bank in town. Very disappointed in Seaman's Bank.

This is by far the best bank I have ever worked with. This is based on decades of interactions for…read moremultiple loans mortgages and more. They are personable, professional and treated each situation as if I was an individual not a statistic. Every employee and the bank as an organization embodies the definition of community involvement. They give back in so many ways. Please open a branch in orleans or closer to the midcape!

Yes I use between six and eight banks on a regular basis him and of all the branches are use the…read moreOrleans Rockland trust by far has the best service keep up the good work thank you so much

From the owner: Rockland Trust is dedicated to our customers, standing as the sole bank subsidiary of Independent…read moreBank Corp. (NASDAQ: INDB). We offer a wide range of banking, investment, and insurance services to businesses and individuals through retail branches, commercial lending offices, investment management offices, and residential lending centers, as well as through online, mobile and phone banking. We build strong relationships with our customers, helping business owners grow their companies, and helping individual consumers be successful by providing straightforward products and convenient service. Our success is based on having respectful and knowledgeable bankers, as well as robust technology available to our customers. These values instilled within our company are reflected in our level of service as well as our ongoing commitment to our community.At Rockland Trust each relationship matters. No matter large or small, old or new, we are committed to serving and meeting every customer's needs. As a result, we have very loyal customers who stay with us, deepen their relationship, and tell their friends about Rockland Trust.

Cyrlic signature makes these ppl uncomfortable.... Had a English written document with Cyrillic…read morealpahabet and notary refused to notorazie it even if I brought real id , passport and have bank account in this bank with SAME SIGNATURE just because she didnt like signature or me which is completely against the LAW ..... hope you guys get closed sooner than later.... See you at court.

Unless you're one of the well off locals with your interests securely in place, I would not…read morerecommend TD in Falmouth. It may be a positive option for you elsewhere, but not in Falmouth if you're not rich. Cant bash TD for lack of local respect if you ain't rich. Tellers are awesome!!!! Thank you, you know who you are, two ladies, two guys. Management here sucks!!! Three month investigation to not have to pay $2000 mistake management made.

I'm adding this review because I'm sure everyone knows of a bank that they should stay away from,…read moreand just driver furhter to go to another bank. Well this is not one of those banks--the staff are friendly and don't make you fill out extra paperwork, there are 2 ATMs that I believe are open all day and night, and there is never too long of a line. Parking sucks though.