This business recently changed from Canton Dental, (Gregory L. Derry, DDS, LTD) to Midwest Dental, Canton. I went there for years and liked my dentist and dental hygienist but their new business office is a nightmare. December 19, 2017 at checkout I gave the woman my credit card. She overcharged me $209.40 and I pointed it out. She said she would give me a credit on my account for that amount.
March 21, 2018 I returned and saw the hygienist for a quick cleaning. I asked the business office about getting refunded on my credit card the balance I had left. She told me the woman that can do refunds was on another phone having a personal crisis so couldn't help me at that time. She got off the phone in about 15 minutes then walked off into a side room. The woman at the counter then took my credit card info and said she would have her call me when she became available. Well they never called me back, so I called them 6 days later. After being put on hold I was told by a confused woman that refunds would have to be done by another office up north and it could take a long time. She was confused about the amount I would get refunded.
As of now I don't know if I will ever get the balance they owe me. Anyway I canceled my future appointment. I do not need the stress from their business office that is either incompetent or just doesn't care. Beware if you go there. I'm done with this business. read more