I suppose it's never a good day when you have to go to the emergency room, but if you have a skiing…read moreinjury and need help, there's no better place than the Banff Mineral Springs Hospital. I was snowboarding at Sunshine Village, fell down and dislocated my shoulder. Ski patrol was great and got me down the mountain, into a cab, and straight to Mineral Springs. Immediately upon walking in, they recognized that my shoulder was not in the right place, that I was in pain, and it's better to put shoulders back in sooner rather than later. I literally sat for less than one minute in the waiting room, before being brought back and prepped for shoulder reduction. Dr. Alex Brothers and his staff did a great job, working quickly and efficiently. Overall, the ER experience was as good as it could have been. It was clear that they are experienced in sports (skiing) injuries and had the right skills and tools on hand. Even the price seemed very reasonable (coming from the US). If you need a hospital in Banff, I would highly recommend them.

Now that I have actually been to the ER three times in the past week , I feel ready to write an…read moreactual review of this hospitals services. The staff here are nice but I found that my three visits could have just been reduced to one visit if they had ordered the right tests the first time . Came here last Sunday because of a bad reaction to a precautionary antibiotic that the doctor at Alpine clinic told me to take . Basically I was so nauseated that I couldn't eat more than a few bites of food and it's been three days since i've taken that med with no improvement . Just wanted to see if there's anything more serious going on. Despite there being only three patients in the ER, the doctor spent 5 min examine me and sent me home saying it will pass. Two days later I was getting stomach pains and was told by the healthlink nurse to go to the ER. I had to leave work early at this point . This time they redid the blood and urine tests and the doctor told me he would send me for an ultrasound the next day and and I was thankful for that . The next morning I took care to not eat or drink and called ultrasound clinic in Canmore and Alas, they have not received my referral! So much for reassurance from the doctor. The next day I got up early to go to walk in and tell them what happened and get them to send another referral. When walk in was packed I decided to go back to the hospital just to ask why the referral hasn't been sent. They checked my records and found out that the referral wasn't made in the first place...which I think is odd to put it politely . Then strangely they said that they will re admit me to be assessed again by the new doctor on shift today and she was the most helpful among the three visits . She checked me over again, ordered x rays and arranged me to finally get the ultrasound in canmore that afternoon . So I guess the ER experience really depends on who is in shift and how serious they consider your issue as .

My husband and I both came in to be seen and had an incredible experience. We are from the US and…read moredidn't know what to expect. The doctors and nurses were SO kind, we were seen quickly and given some answers to our sickness. So grateful for their help!!

Save your money. Visiting Banff from out of country. Suffered from fever all night, coughing up…read morecolor, and and sinus pain. Clearly have a respiratory /sinus infection. Female, older provider did a rush exam and said no point doing a test, it was COVID. No medication, no antibiotics. Take Mucinex. Wife is a nurse, and wanted them to re-evaluate. Staff said come back tomorrow "there would be someone else here." 400 bucks, no thanks. Came home and saw my Dr., ran all test and said I have a respiratory infection. Antibiotics, inhalers, the works. Feeling much better. Just a tip; don't get sick in Banff and go to Alpine for help.