I took my dog in. He was pretty matted. I know he was a mess but he shouldn't have been mistreated. They told me it was going to take a few hours. An hour later. I was told to come and get them. When I came to get them. I took him home and I found out that his ear had a hematoma on it. And they had told me when I got there there was a small cut. I didn't pay any attention to it. I figured it was just a tiny thing. They had cut a big chunk in his tail. I didn't notice that cuz it was underneath. Anyway when I call them. When I saw his ear they denied it and said he was already that way. Which he did not come in that way.
His ear was white still cuz he's a white dog but they did not return the call until the next day. By that time it had turned blood red. So you knew that it just had happened. Someone should have called me and told me. But they did not treat the cut that they had on his tail and they never showed me the cut they talked about.
Poor little Charlie. He has to have a $500 operation on his ear. And I have to take him back in now because his tail is all festering. I tried to treat it on my own but have not had good luck with it.
The worst part to me is they don't take responsibility for what they did to my dog. It was so fast I never had them call me after an hour and tell me to pick up my dog. When I did speak to them the next day. And I tried to complain about what happened. They hung upon me. I would not go there again. I just think this is terrible. I'm a disabled elderly and I can't afford this. And Charlie means a lot to me. He didn't deserve to suffer like this. He doesn't even want to get up and walk to go to the bathroom cuz his stale. He can't seem to try to stop obsessing with it. I put the little Coney thing around his head and he's just knocked himself anymore. I think this is shameful. read more
Great service, friendly and professional. They took great care of my dog and his grooming was fantastic. Fair price. Already have future grooming available. It is a bit tough to get in initially but that is because they are undoubtedly in demand read more