The ride itself was fine and our driver, Antonio was great. HOWEVER, prior to the ride itself, I…read morecontacted the company and spoke with Gian Paolo, who was so incredibly rude, unkind, unsympathetic when I asked, more than 12 hours prior to my scheduled pick up, for a possibility of a later pick up because I was afraid I didn't have enough time to claim my baggage. I only dock stars from this review due to his attitude of disrespect towards his clients, but the driver Antonio was the exact opposite. However, if you are thinking of talking to the tour operator of this company, I would steer clear. Clearly, they don't care about customer service or satisfaction.

I have carefully checked and searched on line, to ensure that I am posting my comments ref the same…read morecompany. Reading the comments below there are no doubts. Although my booking from Rome airport was done via a different app, / supplier, they are using this guys, so if can try to avoid them. in 2 words Rude and arrogant and the last attitude once need after a long flight going on vacation. so guys, the suggestion is to avoid this transport company, phone numbers they use and my chat with them, is pasted below. Mind you there was no response, since 1pm when i have landed earlier than my other family member, and at 3.21 pm, its first I got a rude response (Emergency Telephone Number(s): +393273346605 (only emergency calls at time of pick-up) / +393280074881 (non urgent via WhatsApp, iMessage and SMS) | WhatsApp) . 28/08/2024, 3:21:23PM] Transport 2 Rome : So where you wanna meet the drive in the plane [28/08/2024, 3:21:33PM] Transport 2 Rome : Are you serious????? [28/08/2024, 3:21:39PM] Rk: I am already out [28/08/2024, 3:21:45PM] Rk: image omitted [28/08/2024, 3:22:14PM] Rk: I arrived earlier we are party of 5 [28/08/2024, 3:22:24PM] Rk: If driver is coming no issues [28/08/2024, 3:22:27PM] Transport 2 Rome : So the other people are no ready [28/08/2024, 3:22:33PM] Transport 2 Rome : Why you're keep calling [28/08/2024, 3:22:44PM] Transport 2 Rome : You enjoy keep people waiting? [28/08/2024, 3:23:33PM] Rk: Is the driver coming or not , no need to keep chatting, simply trying to make sure [28/08/2024, 3:26:19PM] Transport 2 Rome : I don't intend to respond anymore [28/08/2024, 3:26:27PM] Transport 2 Rome : We know how to do our job