the only thing worse then the customer service is the competence level:
1) They sent my wife out with four tires that had not been tightened (lug nuts put on by hand a few twists only)... she got a block from the store and had to walk back.
2) took the van in with a very slow leak in the front RIGHT, told it would take about 30-60 minutes. three hours later, they came and told me the tire was irreparable with a huge hole. I was shocked to find they had taken off the front LEFT, a tire I had had no issues with, and found a "huge hole" in it, in the side wall, almost big enough to push a pencil through, and that i needed to buy a new tire???? seriously? Thy said it couldn't even hold air, and they couldn't legally send me out with the tire on, so i needed to buy a new tire. they didn't even take off the correct tire! total scam! I blew a gasket, and was very irate at this obvious scam, and final "solution" was to give me a new tire at "cost".
3) I bought 4 winter tires, got home to find they hadn't put my summer tires back into the back of my van (summer tires that were new that year). went back to the store, they loaded them up (in plastic bags as per usual) next spring took the four summer tires back to have mounted, only to find some worn out crap tires that were not the ones I had had on the fall before. After arguing with the manager, who was unwilling/incapable of helping me, i went to the north store where they "warrantied" my tires and got me going. North Side actually mopped up the south sides issues.
I have had much better luck with the NORTH SIDE Can Tire, but will NEVER use the south side again. in fact, I even had a break down where i coasted into the south side parking lot, and had my vehicle towed from their, paying the tow bill, instead of letting these people near any of my vehicles. read more