very pleasant visit to the shop and have good introduction from staffs. installation arrangement is excellent and fast. appreciate read more

My expectations were exceeded! Big thanks to Joseph, for his advice and his timely service. And the delivery crew were both great! They took extra care of my home and ensured my satisfaction. They were both very personable and you could tell they took pride in their work. read more

My experience with CAS has been extremely mixed. While their sales promotions are great with unique bundles I couldn't find elsewhere, the quality of service drops significantly after the sale is complete. Washer/Dryer: Technician skill is inconsistent. The first technician caused a leaking hose connection and left garbage on our fridge, forcing a second visit. They also left the large packaging in our garage without asking, though they did return to pick it up. Refrigerator: During the sale, no one asked if we needed packaging removed. Only after delivery we told there's a $8 recycling option. Dishwasher: This was the worst experience. I was charged an additional $200 for third-party installation and haul-away. To avoid further Issues, I even called CAS to confirm packaging removal and was assured it would be handled, but the contractors refused. They only collected the washer/dryer packaging, leaving me to dispose of the remaining two boxes including styrofoam and wood planks. The styrofoam broke apart and scattered particles all over my garage. I am essentially left to manage the messy aftermath of the appliance delivery. read more

Canadian Appliance Source Markham - Wood planks - Appliances Near Me - Markham, Ontario

When we walked in, nobody greeted us and it was kind of weird. We needed to ask for someone. However, the individual who eventually helped us seemed very decent and resourceful. Pricing-wise, was okay. But note that we were desperate with what we were after, and weren't the type to drive around to waste money on fuel just to price match. This was also a place recommended by friends. What we requested was delivered to our home, five days later. I must admit that the delivery guys were courteous and did what they had to do properly. They picked up every piece of styrofoam that fell on the grass and street so that nothing had littered behind. Very professional. Would I recommend? Sure. CAS is not as big as THE BRICK or LEONS with a limited showroom size and limited exterior parking. But try to visit them on a weekday when not too many people show up. We got front door parking because we were there in the midst of a thunderstorm and it was raining cats and dogs. read more

I am finally able to express my extreme dissatisfaction with my recent purchase at Canadian Appliance Source Markham, located on 8261 Woodbine Ave, on September 8, 2023. This distressing experience has led to emotional stress, causing depression and stomachaches for over two months. When I made my purchase on September 8, I've clearly notified the salesperson about the need to move the new fridge to the kitchen on the first floor, the two delivery personnel showed up on September 11, refused to do so, citing the lack of a third person. Instead, they proposed placing the fridge in the garage, which is entirely impractical. Furthermore, they refused to install my dryer, stating that a new washer purchase was required for installation, a condition not previously communicated. To exacerbate the situation, they left the dryer and accessories at my house, took away my old dryer, as well as took away the new fridge, and neglected to remove the old fridge. At the same time, the delivery personnel instructed me to sign off the dryer and accessories as they claimed it was my fault not buying a new washer and would not send back the dryer and the accessories. I was terrified as I was home alone, and I did not dare to argue or struggle with these two big delivery personnels. following this, I attempted to contact the salesperson, unfortunately he was on vacation. After visiting the store the following day, his colleagues began the refund process for the fridge and the extended warranty I had paid for. Subsequently, I had to await the salesperson return from vacation for additional assistance, given that he was the one who sold me the product. The delivery personnel told lies about the installation issue were due to house construction and unplugged appliances, which was untrue. This lack of communication and the mistakes made by both the salesperson and delivery teams have caused immense frustration. At the same time, the refund calculation was confusing and incorrect. I was double-charged for the delivery fee, and the dryer's price on the refund invoice exceeded the original amount. Resolving these discrepancies involved hours of calls to customer service, sitting 4 hours in the store with the sales, involving multiple calls to customer service, which was regretfully unhelpful and rude interactions with customer service representatives. The experience left me feeling as if Canadian Appliance Source was doing me a big favor by refunding the overcharged amount. Furthermore, I had to take two days off work - one for the failed delivery and another to discuss the matter with in the sales in the store. This disregard for the customer's time and efforts is concerning. My request for compensation for the time spent dealing with these issues was unjustly rejected. I firmly believe that the responsibility for these problems lies with CAS, the salesperson, and the delivery company. I was left without the service I paid for and invested extra time and energy to resolve these matters. Therefore, I requested to return the dryer which was not being installed and a FULL refund of my initial payment and expected CAS to cover any associated costs, including the restocking and additional delivery fees. Of course, the Canadian Appliance Source failed to address these issues adequately. Only the fridge was refunded and still I was charged the full amount if the delivery fee which was meant for both the fridge and the dryer. I also had to hire someone else to install the dryer as Canadian Appliance failed to address these issue adequately. We attempted to escalate the matters to a higher level, however, there was no store manager or person in charge, but only sales representatives in the store. The only option given was to call the customer service hotline, which proved to be an unpleasant experience. The lack of respect, yelling, and hanging up on customers made it apparent that once payment is made, there is no accountability. There seems to be no protection for consumers, and in the case of product issues, customers are directed to contact the manufacturer directly. The emotional toll resulting from this situation has been considerable, and I believe it is crucial for Canadian Appliance Source to address both the root cause of the problem and the inadequate customer service that exacerbated my distress. read more

Avoid at all costs!!! We will NEVER do business with CAS again and will be telling everyone we know they are completely unhelpful. We placed a full kitchen order and paid in full at the Markum location in April 2024 for an August delivery, new construction. On delivery day four months later, no stove arrives on the truck with the rest of our appliances. After calling them for two days, we find out it is not coming for another MONTH and they will do nothing about that - and WE had to chase THEM down for this information. No one from CAS gave us any notice that there would be no stove delivered, and we have no way to cook for our family. We were told by our sales agent Joseph to call CAS customer service, who was incredibly rude and offered no way to resolve the issue for the next month - or even apologize for the lack of communication. Had we been told in advance that no stove was coming we could have made alternate plans for the delay, or chosen a similar model that was in stock - they didn't even bother to tell us, let alone fix the issue. I cannot understand why something that was purchased months ago was not put aside as "sold" so it could be delivered on time. Avoid avoid avoid! read more

Do not spend a penny at this place. Sales was smooth but the delivery and installation was horrible. Worst experience in my life. Makes me shudder to think what service I'll get if I need to report any repairs or issues. Installers were rude and impatient towards my elderly parents who had bought a full new kitchen set. Constantly grumbled and complained throughout the installation and did the absolute minimal work that they could do. They left garbage, loose parts and screws all over after they were done too. Huge disconnect between what was sold/promised and what was executed. Called to complain but was told that I could only send a complaint by email to the shipper/installer, which makes me believe that they hire a third party vendor for the delivery & installation. They are not interested in taking any kind of responsibility after the sale and it clearly shows by how they handle complaints. read more

Main reason of visit: shopping for a high end kitchen appliances. Needed cook top, oven, steamer, fridge, hood, and dishwasher. Store: very cluttered, limited in space, little parking, and hidden behind the Esso. Best to move to a more visible and offer a larger and modern showroom experience to your customers. Ambiance: Horrible. When walking in, due the the small showroom and clutterness, I felt that I'm either in a used department store or a value village. I already had second thoughts about my decision for coming in. Staff: First staff I walked pass was a young man in a Batman t-shirt sitting at a computer with one leg on the chair. My experience in this store is getting worst. Then a suited man at the next desk greeted us, but I did not find him genuine. Basically said, if you need help, I'll send you a salesperson. (Turns out he's a salesperson as well). After walking around for about 5 mins, I felt enough of an unpleasant experience and wanted to leave. Batman finally decided to get up and intercept us as he saw us moving towards the exit. He referred us a salesperson. I decided to give them one last shot. As a sales professional myself, I wanted to see if the gentleman can turn the table around and dazzle me after all the negativity from the time we entered the parking lot. The salesman lived up to the expectation of the company and deserve to be among his team of creatures. They do not deserve to be called sales professionals as it's insulting to what I like and do to earn a living. The gentleman never qualified us, never engaged in asking about our needs and wants, wasn't helpful, had no value proposition to offer, and worst of all, NEVER ASKED FOR THE SALE OR COMMITMENT. Just because we sat down in front of his counter, he automatically assumed that we'll be handing him his commission cheque. WTF. Are you for real???? When he showed me the final price, quoting that it's their best price as per his higher up, I said to him it's not a fit. He immediately showed his dissatisfaction as if we just wasted 5-10 mins of his precious time. I immediately reiterated to the gentleman from the get go, we sat down for quotation purposes and as soon as I let him know that they will be no immediate commitment especially at the proposed price. He go defensive and said that price is firm and perhaps it's not within our budget. I then asked him did you even bothered at once asking us what our budget was? The gentleman immediately categorized us and gave up instantly. Would you entrust your business and spending $500, $5000, heck even $50,000 with these kinds of people? Hope this makes you think twice. read more

Note that my review only reflect my experience with the delivery process of the appliance. My landlord had made the purchase of a washer and dryer combo so I can't comment on the purchasing process. I'm not surprised with the all-round bad reviews from the different locations. It took 2 weeks for the appliance to be available. When it came time to schedule for a delivery, I requested to have the appliances delivered in the morning. They claim they cannot guarantee a time until the day before. So unfortunately, when they called to confirm the time, it was in the afternoon and I would not be home. A little annoyed but I rescheduled for another day. The good thing was the lady I spoke with emailed me to confirm if the time was good for me. I had to coordinate when the elevator was available since I live in a condo apartment. They require you to unplug your old appliances otherwise they will not take they away. If you don't know how, they will not help you. Other than the one last I spoke with, all other employees were not helpful. The company seems very inefficient and I wouldn't be surprised if they go out of business. 1.5 stars out of 5 read more

A salesperson called "Johnny" doesn't seem to understand what Canadian customer service is about. I travelled from downtown to Markham for an item and it turned out that this guy refused to serve me properly and he sounded like a border service official interrogating a criminal. Wow, this is quite horrible experience and I don't recommend going to this store. Avoid! read more