Usually, you hear horror stories about people working at the Post Office. They're rude to…read morecustomers, provide bad service, etc. Granted, many postal workers may be overworked, but that's still no excuse for bad customer service, in any industry. The people who work at this branch however, are fantastic! I'm one of those guys that likes to online shop. Like, A LOT. But, since I'm usually out and about during the day (working, volunteering, or Yelping ;-) ), I'm usually never home when the mail delivery person shows up, meaning that I often have to go to the post office to pick things up (which kind of defeats the purpose of home delivery, in my opinion, but what can you do?). Since this is the outlet designated to me (as I live in the area), I'm often here at least once every week or two. It's gotten to the point where I just have to stand in line and as soon as the staff see me, they know I'm probably there for a pick-up, and most likely for multiple packages at a time. I have received nothing but great service here. It's gotten to the point where I've arrived so often to pick up things that the various staff now know me by name, but even before then, the staff working here were always courteous to me and others. This is a stand-alone (i.e. not built within a store) branch located within Marlbourough Mall, and their hours are Monday to Saturday, 10 a.m. to 5:30 p.m. While I'm happy that they have service on the weekend, my only complaint is that they shut down at 5:30 during weekdays. Due to work and other volunteer commitments elsewhere in the city, sometimes I just can't make it back in time for the cutoff, yet the mall is usually open until 9 p.m. I really wish they'd close at 7 or 7:30 p.m. or ideally, at mall close as well. But that's really my only beef with the place. It's a government run facility after all, and they may not have much of a choice. It may be a weird establishment to write a review on, but if you live in the area or need access to some kind of mail service through Canada Post, this is a great outlet to use.

No wonder this place is a money pit. Takes 10 days to deliver a package bought in the same…read moreprovince. Gonna have to improve if you're gonna survive. Get with the times or give up already.

I always go here on my lunch hour and the lady working is fantastic! She is sooo kind and helpful!…read moreThis is the best service I have ever received with Canada Post so I always return to this location.

Everytime I come in to send something, I get a different price. One time I was quoted 14.57 for a…read morepadded envelope. I took it to another post office and they charged me 2.87!!! I just took another very small parcel and I know I have paid around 13.00 for and now she just charged me 19.47 for the same parcel! Never going back there again!

I have been using this same location for my mailing and courier needs for the last 5 years. What…read morekeeps me coming back is the great customer service that I have experienced consistently over the years from Joan. She is always happy to assist and offers her knowledge in the mailing/ courier world to make sure my packages get delivered in the most efficient and economical way.

I went there to send a package about a month ago or something, I needed to print out a shipping…read morelabel, which I did in advance and brought along with my package. When I arrived, they told me that I needed to glue it to the parcel, I said that I had never done this in my life because the employees always do it themselves, and the seller started forcing me to buy tape. I just turned around and went to another branch where the staff calmly sent the parcel without additional expenses. A rather strange experience

I had a package from Amazon shipped to Canada Post. I came here to pick up my package. Didn't want…read moreto have it shipped to my home when I am not there. It was quick. Showed up and picked it up. In and out in 5 mins. This Canada Post is located inside Hing Wah Import in Chinatown.

So.... I received notification yesterday (Oct 24, 2023) that a package I was excitedly anticipating…read morehad been delivered. Ran to the mailbox and there were TWO packages!! Score!. Get home and neither one was the one I wanted. So I called in to complain, filled out a lost shipment form, and made a complaint. So that was yesterday at about 1530. Today, Oct 25, 2023 I received a phone call from Kathy/Cathy at Canada Post. She was VERY kind, and professional and told me that because there had been 3 packages delivered I had two keys in my mailbox to open bigger compartments. Oh. I thought I had two keys for the two packages and didn't even look!! OMG I am so embarrassed!! And Cathy/Kathy explained and to her credit she did NOT call me an idiot even though she should have. Canada Post is amazing. I am properly humbled and so very sorry.

This post office has it's own set of "rules" that I've never experienced at other Canada Post…read moreoffices. If you bring a common return QR code for them to scan/print/return, they won't. If you go ahead & print that return label yourself, they will not provide anything to fasten the return label to the package with. Basically, this location isn't equipped to do any modern-day returns.