Because of this place, my first day in Italy was wasted. We booked our room through Expedia, whom…read morewere just as much to blame. The pictures displayed on Expedia and what we saw upon arriving were not the same. The clerk insisted that Expedia charge us for the night even though we never possessed room keys. Know what you're getting yourself into with this place.

i have not ever been treated so badly at a hotel. the room…read moreoffered was off site, not far but not in the hotel itself. It was dark, smelled of dampness. I refused the room. i was charged anyway because i had not canceled in time and i was listed as "no show" on booking.com. i returned to the hotel to try not to be charged for the room: first they say, "now we have a room", this is after i had checked into a different hotel at 2x the price, the receptionist was not wearing identification refused to tell me her name or to let me talk to her supervisor. i have asked asked booking.com to help me this. i am an older woman, and i was traveling alone. I know they would not have put their own mother in that room. I am not saying it was because i was a single traveler, but it is not unheard of.