This establishment has lost a customer as of 3/4/2023. My husband and I purchased several machines from from Campbells Small Engine since 2020. Upon our last "Service" we will no longer be using Campbells! My husband requested for our riding mower to be picked up for a BLADE SHARPENING service only along with dropping off a chainsaw that stopped working on the first use. The riding mower was picked up in early January and the chainsaw dropped off on 1/14/23. Both machines were finally dropped off on 3/3/23! This company never called to provide updates on the machines. I called once to inquire for an update and they could not confirm when the machines would be ready! Well upon receiving the machines on drop off we were astounded to see the invoice total for $556.49! This company decided to do a service to the riding mover WITHOUT ever consulting us. Parts were charged $133.91 Plus labor $270.00 along with Misc charges of $118.00. My husband contacted Campbells to discuss the invoice. There was no understanding or even the attempt to rectify this situation. All he was told was that the service was done and it must be paid in full. He explained that we were not expecting an invoice for this amount. He inquired why we were never notified. The person on the other end said they never call clients, they just do the service. Well Campbells you decided to do a whole extra here versus what we requested ONLY FOR blades sharpened and pick up and drop off of mower. If you bring your machines here for service, make sure you obtain a written description of what you are bringing in the machine for. Lesson learned! read more

We went to Campbell's to buy a new Toro. The experience started off great until I went to sign the financing paperwork. Once signed, I was informed that there was an additional $100 charge to install the $1200 power bagging system. I asked why that wasn't communicated to me prior to me signing and the woman said a check is fine like it was no big deal. The $100 wasn't the problem, it was the fact that the information seemed purposely left out until after I signed everything. I told them to leave the bagger in the box and to deliver it with the mower and that my husband would install it himself. The woman made the note in front of me. I also asked that the mower be delivered between 8:30 and 11:30 as my husband works overnights and needed to get to sleep. Again, I was told no problem and it was noted on my paperwork. Fast forward to delivery day. I was out of town and got a text from my husband asking where the mower was as it was already 11:30. Oh, and we were also supposed to get a call ahead of the delivery-that didn't happen either. After a call to Campbell's looking for delivery information I was assured it would deliver in 20 minutes. It is now 12:15 and the driver pulls in with our new mower. The bagger was installed and the driver immediately handed over an invoice for $106.00 for the bagger install. My husband said he absolutely not pay the fee as it was communicated that we would install it ourselves. The driver said he wouldn't unload the Toro without the $106 so my husband told him to take it back and rip up the contract. Now I am involved. I got on the phone with the delivery driver and told him he needed to get on the phone with his people and they were either ripping up the invoice or taking the mower back and ripping up our contract. 1)we never got a call with a heads up of the delivery ETA as requested 2)the delivery wasn't made in the time frame needed 3)the bagger wasn't left in the box for us to assemble 4)mower shows up with bagger installed AND invoice. After many attempts to get a response from Campbell's regarding our experience, we got nothing. We gave them the opportunity to explain or at least apologize and nothing. When customers spend as much money as we did through their establishment you would think they would want to keep them happy. This was most definitely not the case. Very very disappointed oh...and when the mower was delivered, the owners manual was given to my husband and he was told everything was self explanatory Do yourself a favor and stay far away.​ read more

Just bought a house that came with a mower. I sent it to Campbells to have it checked to see if it was worth keeping or not. They checked it and said that it would be $750 for new plugs, blades, filters, and oil changed. It was borderline worth the repairs. I had them do the repairs but when I got it back it would only make left hand turns. When I sent it back they said that there was nothing wrong with it. Now I'm just out the $750 I paid them and had to buy a new mower anyway. read more

I decided to replace my old STX38 with a new John Deere tractor. The recent 175th anniversary test drive/rebate offer provided the motivation! The staff there were very helpful and took the time to explain the different features between each tractor. They also offered to let me test drive several of them. When the tractor arrived it was shined up as if it was going to the NY Auto Show. Rob spent a lot of time explaining all of the features, levers etc and answered all the questions I had. This week I received a thank you card from the owner. Gestures like that go a long way! I highly recommend Campbells Small Engine! read more

Sent my tractor in to have it fully repaired received it back with the part missing that cause the spindles to crack their bearings the owner stated he did not remove the part and wanted a fortune to fix it. he got very rude and angry... called me a liar and all this from being a loyal customer that even bought my last two tractors, countless chainsaws, leaf blowers and trimmers! I will never darken their doorstep again read more

I dropped off my chainsaw for an idle problem. There was a mistake on the work order stating that the saw bogged down. I never said anything of the sort, my problem was with it not idling. I pick it up after they said there was no problem with it bogging down which by the way I never said it did and when I tried it out the idling problem was still there. I went back showed the counter guy the problem and he agreed there was a problem, that is when the owner started actually yelling at me. Stating bogging down idling whats the difference. I couldn't believe it. I will never go there again. read more

I had them fix a chainsaw and they replaced it with wrong blade and it damage the chain. They told me i would have to buy another blade and never admitted to screwing it up in the first place. I will never go back there. read more

If i could chose 0 stars i would, i have a senior family member who depends on other people for services, they took there john deer mower in for service and was charged over 500.00 when the mower was returned it would not start , THANK GOD IT DID NOT ... THERE WAS NO OIL IN THE ENGINE !!! when they called to complain about the service campbell's said they were too busy . ? this is not someone i would ever do business with ever again !!! read more

After having bought a JD garden tractor with a cart and a Toro snow blower in the last few years ($5000 + total), I went in to return the wrong air cleaner they had sold us and pick up blades etc to finish servicing the tractor. I have given this outfit all of my power equipment business over the years without issues, so I was surprised and offended to be treated rudely by the owner when I attempted to ask him about servicing the mower deck and follow up on what they had told my son when they he was dropping of the blades for sharpening. I was not given a store receipt to show the break down off what i purchased or if the returned filter was credited. I'm not sure if I'll go back for parts again and I'll look elsewhere now that my string trimmer died, probably go to a big box store. I know the service isn't there but neither is the attitude. There is no excuse for treating your customers that way. read more