WARNING: If you are looking for a great doggie daycare website, you have found it.
If you'd actually like the peace of mind that you are leaving your loved dog in capable, caring and compassionate hands...keep moving.
You will most likely be greeted by a prerecorded message with a soft and caring voice. That's where it ends.
I chose to board my dog at Camp Mimi two months ago to go on a family vacation. Mimi herself handled my reservation and although she was very impatient, abrasive and had military speech pattern, I was hoping this was just because she took pride in her business and was organized.
Unfortunately that is not the case!
Prior to our first visit, we received five different confirmation of reservation calls. All within three hours. Upon visiting her facility, there were noticeably strict restrictions on area's you could and could not see during the tour.
The excuse was always that she didn't want to disrupt the dogs. Also, under no circumstances will dogs be picked up or dropped off when the owners would like. You may only drop off and pickup in a very small window of time each day.
The icing on the cake was our arrival day.
Mimi had no record of the reservation even after the multiple confirmation calls.
She was unapologetic and sternly told us we were a day early.
I think not Mimi. Your employees confirmed five times.
Maybe the sixth confirmation would've been the charm and someone would've gotten it right.
I recently found myself in a position that I required dogcare again.
Mimi took the reservation and I didn't think of it again, until.......
She called to confirm my reservation. As the call began I heard her yelling and demeaning an employee. Then she tells me that I need to hold on as shes needing to train a new person.
I patiently waited, remembering that last time ( two month's ago) she was also training a new employee.
Turnover seems to be huge!
That's always a red flag to me as a consumer.
But the parts that sealed the deal to me?
She told me during the phone call that I must decide immediately if
1. I need grooming services
2. Nails trimmed
3. A brush out
And must decide right now ( the appt is 10 days away)
Because she has over 30 other dog owners to call and needs to train someone and cant wait on me.
Really? I'm the customer and a civilized, polite one at that.
I expressed to her that i would let her know of my dogs groomimg needs within a day.
She then said, " fine" and told me i wasnt understanding. She needs to wrap this reservation up as she has things to do...all while yelling at the same employee while trying to cover the receiver in an attempt for me not to hear.
Mimi, if this is how you act when I can hear, how are you treating my dog and employee's when I can't hear????
Forty five seconds later she called me back.
I am thinking, she realized her behavior was unprofessional and would apologize.
Nope, she wanted to continue to fight.
I didn't engage.
Today, I cancelled.
I lost almost $100 in a cancellation fee.
That should tell you something.
I booked at a different doggie daycare today.
After telling the employees this story, 3 different customers said, " we are Mimi survivors"....
and got out.
Made me think of World War II for a minute.
Needless to say......Thumbs down for Camp Mimi and Mimi
I over looked red flags....i wont anymore! read more