I wish that I had read the terrible reviews before buying from them. They deal with fake grey imports. I received a faulty, broken product and contacted the store. The manager was extremely rude and condescending. After a short conversation, he told me that they do not issue refunds and slammed the phone down in my ear. I tried calling them again and he mocked me, calling me names. I don't know how these people are still in business. Now I am stuck with a broken product and lost the money I paid for it. This is by far the worst customer service I have ever experienced. Save yourself the headache. Do not buy from them. read more

If I could give ZERO stars I would, DISGUSTING service! My husband and I went into Cameras Direct in Biggera Waters to buy a brand new camera. We were met by a very crude and inappropriate sales man. About 5 minutes into the conversation I asked him if I could look at the camera behind the counter to which he replied...'Yeah if you give me a suck.' I stood there taken aback, and he said it again, 'Give us a suck then.' We didn't say anything as we were shocked and then he asked my husband 'Jeeze, mate please tell me that's your sister!' He made a few other inappropriate comments before we walked out the shop and left. We wrote to the head office and informed them of what happened. I felt so so so embarrassed and shocked. He was an older guy and I was coming into his shop as a professional to spend my hard earned money, I was not expecting to be asked to 'suck off' someone. The head office has chosen not to respond. I just wanted to put it out there as I think in 2018 in Australia we are better than this. Thanks for listening, and Camera's Direct, if you see this I would appreciate an apology. And to my fellow Aussie photographers, especially women, AVOID this place like the plague. read more