Called while I was out of town to have carpets that were trashed by a tenant cleaned. The carpets…read morewere heavily soiled and ripped in areas. Spoke with Shannon who was incredibly friendly and accommodating. Was able to arrange for the carpets to be cleaned on short notice. While arranging the cleaning, Shannon notified us that he could also repair the carpets, saving us from having to go with another company for that service. He had the work done by the time I returned and did a fabulous job. When the tenant had moved in there was brand new carpet throughout the house and after Shannon cleaned and repaired them the carpets looked new again! He billed us an invoice which we were able to pay online. We will recommend this company to anyone in need of having their carpets done and will definitely use them again if necessary.

INCREDIBLY UNPROFESSIONAL! I was talking to Trevin and told him we had a dog in our apartment and…read morehe said it would cost $140 for a carpet cleaning. He said Max price would be $180 if the dog had peed on it which was not the case. He scheduled us for 1 pm. At the last minute he asked to move the appointment to 3 pm which I told him was fine as my husband did not need to leave for work until 4 pm. The carpet cleaner was over an hour late so my husband called Trevin and he said the cleaner was still at another cleaning but Trevin would come out and do the pre-walkthrough. We left the door unlocked for him so my husband could leave for work. Trevin then called me and said the carpet had no stains or soiling but smelled like dog. He clarified that it did not smell like pee, just that it had a dog-like odor and bumped the price up to $360.00. I explained to him that was far more than he quoted us and we could not afford the cleaning at that price. He got really huffy and told me his company was the best carpet cleaner around and we would not find a better price anywhere else. I explained we simply couldn't afford it and he hung up. I got to the apartment half an hour later to find that he had left his business card beside a glove with the middle finger sticking up. This is a HIGHLY unprofessional business. Do not recommend at all!

Quick response to my request for a quote. Able to install on our timeline. Very professional. Fair…read moreprice. Love our carpet!!

We appreciated the professional and helpful staff at Factory Direct Flooring. My husband and I…read morestopped by the store because our new puppy destroyed a small section of our carpet, and we needed to replace it. Dan welcomed us and did not hesitate to help us locate a small section of carpet in his warehouse. When we are ready to replace our entire carpet, we look forward to going to Factory Direct Flooring. The store showcases a variety of carpets and flooring that will look beautiful in our home. Thank you, Dan!! We look forward to visiting your store and working with you soon.

We used Capell's to put in new carpet and laminate. They were extremely friendly. I love that they…read moreare local and family run. We wanted to match a laminate that we had previously put in and even though they didn't have it in stock, they helped us locate it and put it in so it matched perfectly. Prices were competitive. They were timely and had great follow up. We felt very well taken care of.

We always disliked our hardwood floors because of the reddish color but never did anything about it…read moreuntil a slow leak caused water damage. We almost replaced the entire main floor, but Capell Flooring educated us on the quality of our existing wood and how it could be saved. Justin spent so much time showing us how refinishing the floors with the right stain would transform them, even sampling different colors on extra pieces until it was perfect. They saved us so much money and the result is absolutely beautiful--we don't despise our floors anymore! The team was incredibly respectful of our home while we were away, texting progress pictures often. They felt like good friends who took genuine pride in perfecting our home. We will always recommend and return to Capell Flooring!

We have purchased 4 large cost items from People's. 2 of the 4 were 5 star and involved…read moreappliances. The other 2 involved special order furniture and both times the delivery time was longer than expected or promised. On April 4th we ordered a bedroom set that we were told would take 8-12 weeks. On July 7th we were told it was on the truck enroute from Pennsylvania. On July 28 we were promised delivery no later than the 2nd of August as the truck was due on 7-31 or 8-1. Matt promised that it would be delivered Friday or Saturday depending on what day it arrived. The freight wasn't delivered to People's until Saturday morning. By the time delivery is finally made it will have been 18 weeks from purchase to delivery. After calming down I realized that the problem didn't lie with People's primarily. The reached out and explained the situation and satisfied me that they did their best but the delivery from manufacture to them was out of their control.

Bought a couch, bar stools, coffee table, a rug, a stove and a couple of washing machines from…read morethem. All turned out excellent quality except the cheap LG washing machine. It was wired wrong from the get-go and didn't use cold water. Most of the time service was good, but there were a couple of disappointing times over the years. I am sure that was because of the salesperson. The last sales person we had, though, was excellent.

They sold me too much wood flooring and they wouldn't take it back!…read moreI'm stuck with almost two boxes of flooring that I have no use for! I'm not made out of money, okay! This was for a different business but I can't delete this review.

Mark and his crew do great work and the pricing is much better than the big box stores. They've…read morebeen around quite awhile and they know what they are doing.

Outstanding people and did a great job on our new floors. Definitely will be doing business with…read morethem in the future

From the owner: Where Pride And Quality Still Matters…read more Over 30 years experience in flooring, Professional Installation Available. Come visit our New Showroom in Jerome where you will find the latest hardwoods, carpet, linoleum, tile, and other flooring needs for customers in Twin Falls and throughout the Magic Valley. Our flooring store is just 10 minutes from Twin.

Never use this place if you want your flooring done correctly & timely. They have zero customer…read moreservice, even after having our house torn apart for a month & a half they show up with the wrong carpet! This being the last straw we cancelled the job & went with a different company that will complete our carpeting this week. Horrible experience!

Thank you J.Jones my husband and I have been looking for a transition piece for our floor that we…read morecouldn't find anywhere. We walked in to great floors and Mr. Jones help us and found exactly what we needed. He gave us fast and friendly service and a price we couldn't refuse. We need more people like Mr. Jones. He really made my day and helped with our remodeling project. Thank you again!