Our family cannot thank Buena Vista Hospice enough for the exceptional care and compassion they…read morecontinue to show my sister, who has Stage 7 Alzheimer's disease and is now bedridden. Her son and I cared for her at home for many years before moving her into an assisted living facility in June 2025. We were referred to Buena Vista Hospice and from our first conversations with Jennifer and Anne who are in-take personnel, we felt heard and supported. They were kind, understanding, and incredibly helpful in guiding us through the hospice process. On February 16, 2026, we met with Diane, the RN, and Roland, the spiritual advisor, to complete her enrollment. They patiently answered our questions, explained Buena Vista's services, and treated our feelings with great consideration. My nephew and I left feeling confident that his mother, my sister, would receive the care she needed. The nursing team has made an enormous difference. Laura, the RN and nurse care manager, stays on top of Her's needs and coordinates her care. Tina, the LVN who visits twice a week, with Deneisha, RN, provides attentive, compassionate nursing support. They monitor her condition, communicate with the assisted living caregivers, and keep us informed through phone text messages whenever it is necessary. Knowing that is my sister is regularly seen, paid attention to, and treated with dignity brings us tremendous peace of mind. Jodi, the CNA who visits twice a week to help with bathing and personal care, is a true godsend. We deeply appreciate the kindness and attention she gives to her. Especially now that my sister is bedridden, this personal care means so much. Jodi's help reassures us that her comfort, cleanliness, and dignity remain a priority. The support extends beyond nursing and personal care. Social workers Danielle and later Hillary have been helpful, and Mark's extensive knowledge of Alzheimer's disease and dementia has been invaluable. We appreciate his willingness to educate families and share his understanding with the staff. Rabbi Lisa also visited my sister, listened to our concerns, and offered spiritual comfort during this difficult journey. Buena Vista arranged a hospice bed and wheelchair through Palmedeq, whose team communicated with me whenever equipment needed to be delivered to the facility. A special thank-you to Adafo, Alan, and Tom, and to Hector, who handles deliveries. We also want to recognize the wonderful office and support staff, including Jennifer, Anne, Arlene, Kaelyn, Noemi, Cynthia, Leslie, Diane, Kim, Katie, and Kate. They are responsive and helpful whenever we need assistance. For my sister's birthday in August, the staff signed a card and gave her a lovely blanket. We were deeply touched. That thoughtful gesture showed us that they see her as a person deserving of warmth, kindness, and celebration. After significant challenges with Kaiser Permanente Home Health before hospice, Buena Vista's understanding of Alzheimer's disease, communication, and attentive care have been especially meaningful to our family. Their knowledge of Alzheimer's disease and dementia helps us feel confident that they understand my sister's needs. My nephew and I are her only immediate family, and their support has helped us feel less alone. They care for my sister while also supporting us through one of the most difficult experiences of our lives. Thank you to everyone at Buena Vista Hospice, especially Laura, Tina, Deneisha, and Jodi, for your continued care and compassion. Having people, we can trust and rely on has made this journey easier. Based on our experience, we wholeheartedly recommend Buena Vista Hospice to families seeking compassionate, dependable care for a loved one.

I'm writing this review after the passing of my parent, who was a patient of Buena Vista…read more Throughout my family's experience with Buena Vista Home Health, we experienced glaring failures that I feel responsible to warn other families and patients about. The care that my parent received (and didn't receive) fell short of the prompt, coordinated, and compassionate standard that Buena Vista claims. Here are the issues that deeply upset my family: 1. ***Schedule changes and communication failures*** My parent was admitted to hospice with terminal cancer on a Thursday. We needed help with medications, at-home care, and so much more guidance. Our hospice nurse Deneshia rescheduled her initial visit TWICE so that my parent wasn't seen until Monday. For a patient at the end of life, every delayed visit is time that cannot be recovered. Repeated rescheduling of an initial hospice assessment is unacceptable and reflects a breakdown in staffing, prioritization, or accountability. When Deneshia came to deliver medical supplies, she framed the visit as if she were "doing us a favor," noting that she was "only supposed to come once a week." In reality, that visit was to deliver supplies that we should have received at admission. Presenting the correction of Buena Vista's own delay as a favor to our family was inappropriate and added to our sense that my parent's care was not being prioritized. 2. ***Medication delays and errors*** Prescribed medications were delayed or entered incorrectly, and critically, my parent's Ativan was not delivered until the night before they passed. For a hospice patient, timely access to comfort medications is not a convenience; it is the core of the service provided by hospice. Buena Vista Home Health was not proactive in coordinating with my parent's physicians and pharmacy to ensure medications were in the home where they were needed. This delay caused avoidable distress at the most vulnerable point in my parent's life, and it should have never happened under hospice supervision. 3. ***Missing standard supplies at admission*** When the admitting nurse Brian completed the assessment visit, he noted that the initial care bag contained only bare materials. Standard supplies that should have been provided at the outset but were missing until the following week included: -Shampoo and body wash -Cleaning supplies -Foam dressings -Calazime -Urinals My family and I got so frustrated waiting for these supplies that we ordered them ourselves online. The absence of foam dressings and Calazime was especially concerning given the risk of pressure injuries in a bed-bound patient. These are baseline items that a well-run hospice program should have delivered on day one, not days into service. 4. ***Shifting clinical responsibilities to my family*** Our hospice nurse Deneshia shifted responsibility onto me, rather than taking it on herself. The only time she ever physically touched my parent was during her introduction and to take vitals. She never demonstrated how to perform any aspect of my parent's care. Deneshia repeatedly referred to our family as the "primary nurses" and to herself as "secondary." I find this framing troubling. If the family is expected to serve as the primary caregivers, then the hospice nurse's role in supporting, teaching, and demonstrating care becomes even more essential--not less. I happen to be a nurse, but the standard of hospice care cannot depend on whether a family has a trained healthcare worker in it. Had I not been present, I am left to wonder what care my parent would have actually received. I asked Deneshia to provide a list of my parent's medications and how specifically to administer them. I never received a medication list or instructions. I am shocked that Deneshia tried to explain the mechanism of COPD to me when my parent did not have COPD. Any education that a hospice nurse provides should be specific and relevant to the patient in front of them, not generic information that does not apply to their patient's care. Between this, the lack of hands-on care, and the absence of any real teaching, I'm left questioning what purpose the hospice nurse served at all. 5. ***Responsiveness at the time my parent's passing*** On the morning of my parent's passing, I found my parent pulseless and not breathing. My family called Deneshia three times without any answer. When Deneshia finally returned the call, her tone conveyed that our calls were an inconvenience to her. Her tone only shifted when we informed her that my parent had passed. After I informed Buena Vista of these failures, their response was to offer their apologies and to let my family know that they would incorporate our grievances into their clinical education. I share these experiences because I don't want another family to endure what mine did.

I cannot say enough good things about CC&H and Usha (owner). When my Father reached the time of his…read morelife that required hospice care, we were referred to Usha and her company specifically. The last days of our loved ones is very difficult and a family needs love and care from the outside as well. Usha and her entire staff provided that love and care for our family, not just Dad. I give the highest recommendation I can give. God bless you Usha and staff! Pastor Randy

C C & H gave my Family member so much time and detailed attention. They were always there when I…read moreneeded them. I feel very fortunate that someone recommended them to me. I don't usually write reviews- but I wanted to say a few words because this is a first class Company.

I would like to say huge thank you to Vitas. Nothing prepares you for situations like this. Yet,…read moreyou made this ultra tough time easier. When we needed information, you sent it. When we needed advice, you gave it. At all times you treated us with dignity, understanding and genuine care. Jamie- Admission RN Stacia - RN Case Manager Corinne- LVN Mariela- Social Worker THANK YOU!!!

Corine helped my grandmothers passing be peaceful. I am so grateful for that it's all we could…read morehave asked for. Thank you

We are incredibly grateful for the exceptional care my Mother received at Brookhaven. The home is…read moreclean, secure, and offers a peaceful environment. Gigi, Sam, Aman and her staff go above and beyond to make everyone feel comfortable and taken care of! The staff is professional, compassionate, and truly attentive to every individual resident's needs. The caregivers provide personalized, round-the-clock attention that you simply cannot get in a larger facility. We are so grateful that we had our Mother here with full support, love and care!

We are eternally grateful for the care that was given to my father at Brookhaven. Not only are the…read morecaregivers kind, caring and trustworthy, the place is kept very clean and home cooked nutritious meals are prepared every day. If I could give this 10 stars I would! Prior to placing my father at Brookhaven we had a TERRIBLE experience at another nursing home. Thank goodness we found Brookhaven.

Absolutely amazing staff!! Quality experience! And know how to take care of those in need!…read more James Carter Jr MediZoom Transportation

My grandmother in her 90s had 2 fractures in her pelvis and Mission Home Health only have 1 session…read moreof physical therapy per week, and after 1 month they switched to twice a month, totaling to roughly 8 sessions in 3 months. This is nothing compared to other home health services we have had after falls, which has typically been 16 sessions (usually they provided 2 sessions a week for a month, then renew for another month). Since the manager never called me back I'm not sure why. I hope their accountants are happy with their margins because I'm underwhelmed by their care.

The staff at Marissa House was very caring and really passionate about taking care of their…read moreresidents. We had an all around good experience.

From the owner: Are you looking for a home for a parent or loved one? Marissa House is a residential care facility…read morefor the elderly specializing in individualized non medical care. We provide assistance with laundry, meals, doctor's appointments and all daily needs in a small private, warm and friendly setting. Call for a tour today! LIC#425801847

My family didn't have much time to research hospices but we picked faith and hope based on the good…read morereviews. I couldn't be happier with the service we received. Everything happened so fast and faith and hope was so helpful and knowledgeable and compassionate through everything. They really care about the patient and the family. I would recommend Faith and Hope to anyone needing hospice services.

Hospice should ease the burden for both the person who is dying and their family; not make things…read moremore difficult. I urge you to carefully consider this before contracting with any hospice provider. Unfortunately, our experience with Faith & Hope made an already painful situation even harder. In April 2025, my mom suffered a massive stroke. She was placed under Continuous Care (CC), which meant she required critical, around-the-clock nursing support. We were told her case would be re-evaluated after three days. However, the care was stopped in less than 24 hours and we were given only 4 hours' notice that services would be discontinued. At that point, it was clear our needs no longer aligned with Faith & Hope's philosophy of care. We scrambled to hire private help on extremely short notice. That night, my mom was in significant pain & experienced agitation. She needed her medication adjusted and an increase of the dosage frequency to help manage her symptoms. The next day, we made final attempts to Faith & Hope to reassess mom's eligibility for CC, even though the on-call night nurse, when we asked, did acknowledge that we were free to seek another hospice provider. We waited all day for a response from Faith & Hope, but heard nothing. Faced with another evening without adequate care, we transferred my mom to a different hospice. They gave us the right care without hesitation. Sadly, our mom passed away only 4 days later. The only positive experience we had with Faith & Hope was with Nurse Theresa. She cared for my mom with compassion, dedication and a true commitment to patient advocacy. Theresa's thoughtfulness and support helped guide my brothers and me through an incredibly challenging time, and for that we are deeply grateful.

What a wonderful organization! My mother needed hospice care during the last week of her life…read more Laura came in on the day my mother passed and made sure that she was as comfortable as possible. She passed peacefully and for that I am eternally grateful. My mother's favorite thing was spending time in the mountains among the trees and nature. We received a card in the mail today offering their condolences. The also planted a tree in the Angeles National Forest for my mother. She would have loved that! Thank you for being so wonderful during such a heartbreaking time!

Wonderful organization. From the moment i picked up the phone to call and get my loved one on…read moreservices to even after they passed, Livingston was great!

This is the best medical care I have ever received or the care of others in my family. Coming onto…read morehospice scare was frightnening. Rebecca has been, more than kind, she is knowledgable but not arrogant.She is always letting me know the job to make my life easier. I feel so much more relaxed . I'd like the whole staff in the office recognized for their sinciere kindness and professionalism. Kind Regards, Theresa Delaney.

Physical Therapy arrangements were a nightmare getting a therapist!…read moreFinally got a therapist who had many conflicts in scheduling! Finally made appointments he has helpful and informed! Then advised by office on day of appointment that he was on a 3 month leave of absence? Told office to have a new therapist call me! My time in also valuable and have multiple health issues and doctors appointments Still waiting for a call from new therapist' Not encouraged by administration handling of this situation!