Professional, quick responses, great staff and a positive atmosphere. Very happy to be renting…read morefrom them.

We had wonderful experience with DKD. The associates were polite and very helpful with getting us…read moreinto our home quickly. I highly recommend this company for housing properties inquiries.

Great service and highly knowledgeable! Easy to work with and affordable rents!…read more Easy access to the office located in the heart of El Paso. Owners and management work from the office and makes answering questions a breeze!

Owners are very workable and offer competitive pricing compared to other homes on the market.read more

Tom was the property manager for my house. It was often difficult to reach him and the payment from…read morethe tenant was not always distributed on time even though the tenant promptly paid at the beginning of the month. When the tenant left this year, there were several things that were damaged. If Tom had been doing his inspections regularly he should have notified me so the tenant could be held accountable. I was left with nearly three thousand dollars in repair costs. I promptly fired him and hired a more professional organization.

I have used Tom Wiggins, owner of El Paso Rentals and Realty, as my Property Manager of 5902…read moreRedstone Mesa Court, El Paso, Texas, for almost 5 years and still counting. I am totally pleased with Tom's ability to keep my house continuously rented with quality tenants who know how to properly maintain it. Tom knows his business and is a no nonsense guy. He holds the tenant reasonably accountable for any damages beyond fair wear and tear. Consequently my house is in the same excellent condition as when I left it. Tom is a man of utmost integrity and professionalism. He is very personable and a great communicator. He keeps me fully apprised of any problems with my house in a timely manner. He also responds promptly to any questions that I have. I highly recommend El Paso Rentals and Realty to professionally manage all of your house rental or purchase needs. C. Enright, Homeowner

Horrible Property Management Company, I had to call the city inspectors because their lazy,…read moreincompetent technician George can never fix anything. I have complained so many times on this supposed technician who is only good at herrasing the tenants at Copper Commons apartments and no one holds him accountable for anything. The City Inspector found mold in apt and they have yet to fix anything or notify any tenants of this. They only paint over the mold and rent the apartments again. I have also been left without hot water for six days. Do not move into any of their apt properties as they don't care about the tenants only about covering up gross looking mold/ I have spoken many times to their supposed District Manager Valerie and she only hung up on me.

We have been waiting for months for a heating element replacement for our ac/heater that was…read moresupposed to be here within the first month. When we tried to get a time on when our hot water would be back on when they had trouble fixing it they replied: "it will be back on when it's back on." My wife has the text message to prove it. Not only that, they lied in an email that they sent on September 19, 2019, about city ordinance being responsible for the removal of grills from the walkways. When I pointed it out by referencing paragraph 3, line 3 of the ordinance stating storage would be permitted, I was met with disdain and told: "she was in a meeting and would have a supervisor call me back." The next day around 10:45 am I called the office was interrupted before I could finish speaking told "we already have everything we need from you" by a woman named Monique Chavez. I then asked why she took what I was saying personally since she was yelling at me and if she wrote the email herself to which she replied "I don't want to argue with you..." and "I will be forced to hang up on you..." At this point, I became quite livid as anyone would be and my response was "I will report you for doing so if you do" to which she replied "EXCUSE ME?!" at the top of her lungs. I tried to explain why I would do so as she hung up on me. Later, around 11:30 am, I received a call from Janette Allan. As soon as she got on the phone, she was talking to me with a loud voice yelling about me. I explained how I was lied to in the email about the ordinance being the reason for the removal of the grills and how I was treated over the phone by both Amanda V. Younger and Monique Chavez. She did apologize for the response I got from Monique though then afterward began to tell me why it was a policy to remove the grills as if THAT was the issue and not the fact I was lied to and mistreated. Then she said: "This wasn't something, Mr. Diaz, that wasn't just sent to you that was personal or or was directed to you..." as if I was making it not only about the rules but also a personal attack which none of that was what I was discussing. It was at that point I became frustrated as I began to see she was trying to make this about something else as if I was erratic in my behavior. Again, my only issue was the lying and mistreatment of management. I had no issue with the rules or policy. At this point, I did lose my composure a bit and began interrupting her. I had to reiterate that and even told her about the phone call I had with Amanda the day I received the email asking her about whether this was management's decision or whether it was the city. I told her she said it was the city, lying to me over the phone which I then confirmed from the ordinance itself. And I even let her know that I had no problem with the removal of the grill. I just took issue with the lie I was told to do so and with the mistreatment by management when I pointed it out. I let her know that I felt that these issues coming from management were enough to feel like we should be released from our lease. Then she said: "I can't release you from your contract because, ya know, you don't agree with the the property policies and rules..." At which point I became furious because she knows very well it was about being lied to and mistreated. So then, I interrupted her stating:"that's not that's not why I want to be released from my contract. I said I want to be released from my contract for being lied to." To which she replied: "ok, well, we didn't lie to you. I understand that you're now I'm gonna tell you something we are they are working the city ordinance is working on changing and it is because of the most recent fires and what's taken place and because it was due to um you know grill it was grill related and some of the there's been a lot more than what's actually gone on in use and um they are working on changing that and it is something that in the midst um I know it's not now but it is in the midst um again you know um it wasn't I don't think they meant to lie to you it's it's very much the company um property policy you signed it when you moved in it's a part of your contract..." At which point, I interrupted her saying it wasn't the fact it was policy, it was the fact that I was lied to and mistreated. I had to keep letting her know this since she kept "misunderstanding" that it was about policy when it was not. I have never been verbally assaulted and mistreated so badly in my life! I have suffered a lot of psychological damage, to say the least, from this experience. I don't feel comfortable living here anymore and even feel bullied daily by these people since they have no recourse of action up the chain of command. I don't ever want to rent from this company ever again and I hope justice will be done in the end in this matter.

This property management team has a wide variety of properties available for rent as we were…read morelooking for. There front desk manager Stephanie was amazing very professional professional very courteous very cheerful very helpful. Our realtor Erica was on the spot with everything. Contracts paperwork are all sent to the correct emails very easy to follow read and understand no hitting terms And we were able to do E signing with those contracts. One last thing there was some damages with the property. We are going to do a walk-through with the staff, and if there is any damages to the property maintenance? Will fix it immediately. I highly recommend northern pass properties for anybody looking for a home or apartment to rent.

Jaclyn Garcia was the realtor who helped us to purchase our house in Horizon City, TX. She was…read morevery helpful, patience, and very detailed oriented. She basically worked tirelessly, took care of, followed through in every details from the start to the finish of the transaction. She really put in 200% (that's how I felt) instead of just 100% of her effort throughout the whole transaction. She was very approachable, always stayed in the loop. She even tried to help me to contact the utility companies when I encountered difficulty in securing the service. She did really go above and above her duties. I will highly recommend her to anyone who are looking for a quality, top-notched realtor. She will be my next go to one for the next house.

Great! profesional,Dependable ,Knowledgeable, Property Managment Services . They are excellent and…read morehave a win win approach where they take care the needs of Landlords and Tenants needs. They are fantastic !

I have owned my property in El Paso by Legacy Management for many years; I am always so secure in…read moreknowing that it is being managed by a great group of individuals who actually care. I want to give a very special thank- you and acknowledgement to Jessica Haralson and Jody Prichard; they consistently excel in overseeing my property; its awesome that I was able to find individuals who enjoy what they do and put their best foot forward. I have had the privilege of working with them and also Patrick and I am always very grateful that they do exactly what tell me their going to do. Having them in El Paso working together on my behalf is very assuring. Thanks Guys "you are so appreciated". Highly recommend them. V/R RET SGM Foreman-Summers

We had a very bad experience with another rental agency and we were a little apprehensive to work…read morewith another one. James Langford went above and beyond for us in searching for our new home to rent. When we finally decided on a home, Nell Williams was there to help with the negotiating and handling our maintenance requests in a timely manner. Gustavo was very friendly and took care of our maintenance requests with expertise. Even the lady at the front desk (I forgot her name) was very friendly. Thank you to all the staff at Patrick Tuttle Legacy Real Estate.

This company absolutely sucks. The staff (mainly Tania) are very condescending and rude. If you are…read moremilitary don't even look in their direction. They seem to have a personal vendetta against them and it shows. When it comes to work orders be prepared to be left hanging until they find some barely competent people to bandaid the issue. I will say the only nice person who seems to get things in order is Sergio who I assume is the manager in maintenance. We had an issue where the ac went out after David (a handyman they contracted) broke a piece that goes to ac unit during a maintenance call. He didn't come back to fix it and I had to keep calling the office to send someone out. The house reached 90 degrees and I had a newborn baby in house. After the third day, I called a ac company to fix the ac unit. It cost me almost $500 and when I tried to get reimbursed by ARP, they said they wouldn't based off me not asking for permission to have someone fix the unit even though they were aware of the issue. I had to go back and forth with them for almost two weeks just to get a response and reimbursement. The lack of urgency and concern for their tenants was nowhere to be found. They are quick to take your money and take their sweet time to give your deposit back even then they will find some reason not give you the full amount back. If you rent with this company, good luck man.

Thinking of renting from arp?! Don't just walk away RUN!! We…read moremoved into a dirty house with obvious damage. We requested at walk through before renting that these be fixed. They weren't. We have asked many times for them to be fixed and no one ever shows. FINALLY we get someone to come out and fix it, and then ARP charges US!!! What the actual Hell?! I'm not paying for damages that were so clearly documented prior to move in. They've been impossible, but we're done now. Turning in 30 days and RUNNING. I'm sure they will try to keep our full deposit, and I will fight them. Crooks!!

WARNING: Do NOT RENT FROM THESE UNPROFESSIONAL CROOKS!…read more They refused to return my security deposit and only sent an itemized list after I demanded it--well past the 30-day legal deadline (Texas Property Code § 92.104). Their charges were inconsistent, inflated, and shady. During my lease, the AC went out multiple times, and instead of helping, they tried to charge me for using heavy portable units I had to pick up and return myself. This company is unprofessional and unethical. If they've done this to you, know your rights and consider filing a claim with the Texas Attorney General office and hire a lawyer!!! I would never rent from them again--stay away!

The worst customer service. The worst "landlord" I've ever dealt with. I called to ask if they…read moreoffered any type of maintenance for AC due to summer coming up & Jasmin said yes & explained they offered "summer start up" & that she would put in the request for me which I was grateful for. Until she messaged me on the tenant portal to "let me know" it was my responsibility to make maintenance requests myself... even though she offered to do it over the phone. I guess that's below her pay grade? & she shouldn't be bothered with such tasks lol this was Wednesday morning... 3 days later & there's been no update. Which is the norm for any maintenance requests whether I do them myself on the tenant portal or they do it on their end.

Jessica fell sick, and as the conscientious person that she is, enlisted her husband, Joe, also an…read moreagent and contractor, to call me back. Her husband Joe was fantastic, walked me through the comps sold near a family home, gave me an estimated 'sell-price' range that served as an important guideline for me and my family. I'm grateful for his assistance and Jessica's encouragement. Joe also offered to join a family Zoom call to answer my fam's questions. Amazing and almost unheard of.

Jessica and her Assistant Valeria Uribe were and are the most ethical, responsive, accommodating,…read morerealty Agents I've ever had the pleasure of working with!! I'm an out of state homeowner in El Paso and was searching for a local realtor to help me sell my house which was in utter disarray. I contacted several realtors and of that only 2 responded. Jessica and one other. The other "Ran" away after I advised o wanted to sell "as is", not enough commission I'm guessing. When Jessica contacted me and saw the home, I have to admit I thought she was going to run as well. However, I was totally wrong!! She explained her strategy and ideas and she started working her magic. During the process I took notice of the outstanding qualities she brings to her clients. She is ethical, aggressive when she needs to be, communicates regarding the processes and reps as they occur, good and not so good. Plus periodically her assistant Valeria would take her place in order that communication was steadily and consistently flowing. An issue arose with a potential buyer and Jessica really showed her client customer service by protecting my interests. Needless to say, I took time to offer details of my experience with Realtor Jessica Ortiz because sometimes good reputable services are difficult to find. So with that said, if you're selling or buying a home in the El Paso area, if you contract with Jessica Ortiz and her assistant Valeria Uribe, your interests, wishes, and real estate needs will absolutely be a top priority for these 2 professionals!!