I bank with them and I have to say they are the worst bank I have ever known, unfortunately my…read moremortgage is with them so I cannot move my current account. I was at the nearby Las Ramblas branch, but they shut that. They advertise that they speak English, and they do when selling something, but all of their important legal documents are only in Spanish, and if you phone them they charge an extra EUR to speak English with you have to agree to before they put the call through.