If I could give this clinic zero stars, I would. My kid was recently referred here through Tricare. When my wife called to schedule her appointment, the moment the words "Tricare" left her mouth, the receptionist bluntly stated they didn't accept it and immediately hung up on her.
Thinking it must have been an accidental disconnection, surely a professional medical office wouldn't be that incredibly rude, my wife called back. She wanted to clarify if perhaps there was a misunderstanding, or if a specific provider within the practice did accept our insurance. Instead of a brief conversation, she was immediately hung up on for a second time.
This was not a fluke. This was deliberate, hostile, and utterly unprofessional.
The level of disrespect and arrogance displayed by this staff is absolutely astounding. I do not understand how a business like this stays operating, though in a place like Calvert, they likely only survive because patients have so few other options.
Even if we decided to pay completely out of pocket, I would never, under any circumstances, patronage this clinic. If this is how they treat people over a simple phone inquiry, I dread to think how they treat patients under actual medical care. Do yourself a favor and find a clinic that possesses basic human decency and professional standards. read more