In May 2015, I contacted Dana about having 8 wine glasses personalized in celebration of our 25th anniversary in November. She assured me that she could do the work and offered other calligraphy services as well. With summer approaching, she had family obligations (understandable) but that we could meet after summer vacations and that the work could be done quickly. Today, August 21, 2015, I met with Dana to initiate the work to be done. She told me that she had never done this type of work and that the ink for her calligraphy pens are not permanent and admitted that she should have experimented prior to our meeting. Her lack of honesty from the start and the delays are inexcusable and unprofessional. As I was leaving she tried to promote her new, unrelated, business venture. Good Grief! read more