Been with them for 14 years never had a problem. Mark Rhone is excellent. The prices an home…read moreinsurance is comparable.

I would give this Insurance company -20 if I could. My girlfriend had an accident and file a claim…read more They took her information, gave her a claim number and said someone will contact her in 24 hours. Since nobody called her she decided them.When she called them a recording says "sorry your call could not be connected please try again later. She got this insurance through FREEWAY insurance broker. BUYER BEWARE!!!

Horrible experience so far, just started my policy this month oct 2025. I prepaid 6 full months and…read morehave already had to call several times to get the price adjusted even after i prepaid

This has been an absolutely terrible insurance experience. My claim was sent to investigation, and…read moreit has now been almost five months with no resolution or clear answers. Investigator Daniel Vlahos has not responded to my August 12 email to this day. I contacted his supervisor/manager, Darcy Jefferson, on August 20 regarding the continued delays and lack of communication, and I still have not received a response. My adjuster, Karina, has also failed to provide a clear update or resolution. We have fully cooperated and provided all the information and documents requested. Yet every time I call for an update, I am passed from one person to another, and no one takes responsibility for providing a clear answer or moving the claim forward. After almost five months, I should not have to repeatedly call and email just to find out what is happening with my own claim. The lack of communication, accountability, and progress has been extremely frustrating and unacceptable. This has been one of the worst insurance experiences I have ever had. If I could give this company zero stars, I would.

Highly recommended…read more With all the insurance tumult in California at the moment, it is reassuring having coverage that isn't about to leave the state. It is incredibly stressful dealing with these things, and that's why I choose Farmers instead of some fly by night insurance for my home. If I do have to use it, I want to know that I can depend on a policy. Thanks Wendy and co! You guys deserve more than five stars. I should have insured through farmers years ago.

Super Company! (｡*‿*｡) 5 Stars! (｡*‿*｡) A++…read more What can I say.. If you want the most caring, knowledgeable, and professional Insurance company, than look no further. I've had many insurance companies and agents these last 4 decades and no one comes close to this team. This wonderful team makes my family feel important every time we are in contact and makes sure we have the best possible coverage we can afford. They notify us in writing and email if there is any changes or possible changes we may have in our policies and make sure we understand fully what the coverages are. The staff act and look professional and the office is tastefully decorated and really clean. In fact, it's more a home instead of an office. ABSOLUTELY the BEST Team! "-(¯`v´¯)-" Wendy Mazzoni Insurance Agent Savannah Hadley Producer Tambi Carrington Customer Service and Sales Representative ~~~_/)~~~ SMOOTH SAILING ALL THE WAY! ~~~_/)~~~ MANY THANKS from The LeMasters Family! (｡*‿*｡)

I moved to a fire area and struggled to get coverage. My long time agent recommended to reach out…read moreto Amy and glad I did. She not only got me covered, but quickly and little hassle. I tried at several other places and had bad experiences. Would definitely recommend Amy to anyone. Thank you!

I guess the yelp world already knows how amazing Amy is but here's another review anyway…read more I've been with Farmers since 2012 when I bought my first car at 18 and both Marco(my previous agent) and Amy Bahm have been there for me and have made my life easier and went above and beyond for me. She has helped me to get a ton of discounts on my car insurance and helps me understand where my money is going. Every other Insurance agency I've spoken with also said they cannot match the rate I have with Farmers. I feel comfortable calling or emailing Amy for all my questions; whether it be about something I heard that might qualify me for a discount, or when my car got broken into, or when I need to get my title from the DMV, or really anything car-related. She answers my questions right away and is very easy to talk to, she makes me feel like she has my best interest at heart. Amy also recommended an agent for my brother who lives in Nevada and his bill was cut in half. Did you know Farmers offers discounts for professional scientists? Yeah Amy helped hook that up for me too. I also bundled my car insurance with renters insurance and got a discount for that.

I merged onto the highway behind an untarped gravel truck. Immediately, before I could change lanes…read moreto get away from this obvious hazard, it dropped a stone off its tailgate that bounced up and cracked my windshield. I flagged down the truck. The driver said to call his insurer, Progressive, and they'll handle it. After making me submit a ton of online paperwork, do an online interview, then wait a month, Progressive refused to cover my windshield, citing lack of evidence (even though the driver was their covered customer). Basically, if you don't have super-high-res camera footage of a stone going from tailgate to window, they just deny, deny, deny, deny, deny, deny. May the fleas of a thousand camels...

Only one star? Wow. This insurance company must really suck. FLO can't save it …read more.. Claim Number: 26-838828786. 2008 PT Cruiser with only 26,800 original miles and an old lady backed into a rear fender. After haggling with Progressive who initially refused liability, I flipped it to my favor. Now they want to salvage my car. Progressive says paying repair costs of $3,300 will be more than the value of the car. Really? I find value of this make and model all over the place in excess of $6,000 AND they have 70,000 to 120,000 miles. Mine has 26,800. Progressive not only sucks, they lie, cheat, and deceive - the trifecta of fraud! Go somewhere else for insurance. Thanks for listening.

When our insurance bill more than doubled, Inna was able to shop around and find us something for…read morehalf the price. She was on it for 3 days and constantly in contact with us. Great communication and a fantastic savings for us! Thank you!

Be careful, make sure you read everything before you sign…read more They tried to get me to sign and pay for an insurance contract on our business and didn't mention that the bill they sent me was for only a quarter of the annual fee and the year before it was just the one quarter of the amount, so I wasn't suspicious The company that they insured me with last year did an audit on me and said that I owe them $24,000 because our sales were higher than what I had claimed they were. The salesperson purposely wrote the wrong amount to get me to pay They are just a bunch of salespeople trying to get money from you anyway they can. it's very disgusting.

My car was hit on a parking lot while I was in the restaurant and lady was nice to leave her…read morecontact information under my windshield wiper. Her insurance was Travelers and I called on Monday because the accident happened on Saturday and I was afraid nobody would answer. I spoke to Elizabeth L. and she got it going. A day later I called and spoke to Leo D. who asked me to get an estimate from ANY place I like to fix my car and I went to a local Penske Mini Cooper dealer that has a body shop for an estimate. I emailed estimate to my adjuster, David Stein who was ABSOLUTELY on the top of the case and gave me no run around as I expected from the insurance company even if their client took a full responsibility such as in my case. David, thank you so much for pointing in the right direction with your instructions not to fix the car prior to finalizing the estimate so I don't have any additional cost or surprises. At the same time he got his appraiser looking at my case and finished everything within 2 days. My friends had accidents before and I was hearing a horror stories but not with David and Travelers. David, thank you very much and I will have our company and personal cars insured by Travelers now. Sincerely, Pero K.

Terrible!! Was trying to find out what my rate increase would be for a specific infraction…read more NOBODY there could tell me!!! What are you there for then?!!! Frustrating and answerless!!! I wouldn't start using them if I had the choice. Customer service is TERRIBLE!!! They can't answer anything. When I asked to speak to someone who could I was advised nobody can help. Don't bother calling.

Insurance is just an absolute scam. I pay such huge money monthly and then they don't want to cover…read moreanything! After going to emergency room they denied covering the part of it that I was supposed to get-I appealed to Calpers and they agreed I needed to be covered and the blue shield owes me money. But the amount of heartache, anxiety I had to go through just because they are thieves is unbelievable. Blue Shield is just horrible

Cleaned up spelling and updated outcome of reported issues…read more... The customer service department works out of Rancho Cordova. We made the mistake of attempting to save $28 / month by converting our Medicare part B from G Extra to G. We have been given the wrong information several times and as of this moment we have had the following happen. My insurance was canceled because they didn't understand why I am taking 5mg of ramapril. They never in the last 15 months disputed the reason I am take this drug and have been paying for it under the G extra plan. They never contacted us to ask for more information they just canceled my insurance. My wife and I had been on the same whole household discount. She was converted to the G plan, but after complaining that my insurance was canceled they didn't put me back on the whole household discount, they created a new separate plan with a new deductible at a higher cost. We got a bill saying I needed to pay for this on November 8. The next day I got a past due bill. This was in spite of the fact that on October 30th they withdrew $343 for our combined monthly G extra which means my insurance should be covered through the end of November. My wife has spent about 20 hours speaking to about 6 inept customer service reps and 3 supervisors. This issue has been going on for 3 weeks. The billing is extremely messed up and yet to be resolved. We are very concerned that this will not be corrected by the end of the month. I cannot in good conscious recommend Blue Shield of California..... Their customer service is not that at all! And why would an insurance company want a patient to explain why I am on a drug? Isn't that what doctors and pharmacists are for?!! Just three days ago, we asked Blue Shield to forget about changing it to the G plan and put us back on G extra together for the price we paid before. A wonderful rep named Stephany H actually worked with us and returned calls and followed up for the three days it took to make that change. The lesson is to never try to change plans when it is not within 60 days of a birthday. The Blue Shield MS Install department gets the request and they are terrible. We filed a Grievance on November 9th which they still have not responded to other than a letter saying they received it and they have 30 days. UPDATE: They had 30 days to respond and they dated their letter on December 9th. They said they checked and it appears as of November 20th to have changed back to where it was before. Therefore they considered it done. No aplogogy at all for all the stress they caused by cancelling my husband'sinsurance, putting us on a new plan which increased our costs, or the 10 plus hours we worked to get it back to the way it was because they could not manage to change the plans to the more inexpensive plan. Rating for their grievance department - D plus. If Stephany from the customer service department had not actually worked to change it, no supervisor had any idea how to correct it. The lesson is if you are new and considering Blue Shield of California, be aware that their underwriting department is awful - rating of F. If you are a current customer, do not let them tell you a change that goes through underwriting will be easy. It is not. We think we are ok now but will carry a bad memory of what they put us through.

We had a flood in our home and assigned an adjuster to review our claim. 2 weeks later and no one…read morefrom Pacific Specialty has contacted us regarding remediation or relocation. I've left numerous voicemails and get no response. I was told that they are no longer in California and any remaining clients they are dragging out their claims in hopes they get frustrated and leave.

Had a slab leak in my downstairs restroom. After plumbers repaired and rerouted all my pipes we…read morecontacted our insurance company (pacific Specialty). At first the CSR was slow in communication then Michael Bunch took over our claim and he kept us informed by email and phone. We worked together and discussed the remediation company and the construction company. Remediation was suggested by plumbers. Michael let us know the situation along with when payments would be processed once they come to an agreement for repair cost. We did get involved and this helped the situation. If you have a claim by all means be informed and involved as much as possible. Michael gave me some good suggestions if we ever need to file another claim. Thank you Michael for all your help and support. It was great working with an agent who is understanding of the clients needs for resolution.