Last December, our daughter entered into hospice care, at home, for a terminal brain tumor that she…read morebravely and valiantly fought. We chose BrightStar to augment her hospice care and it was sincerely one of the best decisions we have ever made. We were so lucky to have found this company and the outstanding caregiver Tonya who works for them. Tonya was truly the very brightest of stars and her loving, compassionate and excellent care of our daughter made all of the difference in the world to us, and most importantly to our daughter. We are eternally grateful to Tonya and to Bright Star for the care that we received as a family during the most difficult time in our lives. So, thank you to Tonya, for her excellence, and thank you to Bright Star Louisville East for creating an environment Tonya can love and excel in. She told me many, many times that working for Bright Star had changed HER life too.

This business is AWFUL.. I hired a BrightStar caregiver for eight hours to help with post surgical…read morecare. I fell asleep for one hour after the caregiver arrived and my "caregiver " apparently decided to make a swift exit for the front door! Additionally, the front door was left unlocked on the way out, leaving me in a dangerous and precarious position when I was least able to handle a situation like that. My pain medications were missing as well, unfortunately. When I contacted BrightStar about my experience, the owner/ manager could have cared less. Very indifferent to the care their organization provides. Do yourself a favor and avoid this business at all costs.

2014 Update from previous review: Sunrise of Louisville…read morecontinues it's unwavering high quality senior care. One long-term resident in Independent Care described it to me as "a cruise without the water." It's a congenial, resort-like atmosphere with good food, many diverse activities, beautiful surroundings and excellent staff. The Personal Care floor, which I'm more familiar with, caters to residents with advanced needs. The hardworking, friendly, compassionate staff on this floor earn their angel wings every day. It's an extremely demanding job but they manage to remain cheerful and give each resident special attention. Here residents enjoy large, well-appointed suites plus several spacious, nicely decorated common areas. All-in-all I'm a great fan of Sunrise of Louisville and eternally grateful for all they do.

When my mother was diagnosed with stage IV Lymphoma in December of 2016, she was told she couldn't…read moreremain in her home. I was horrified at the thought of a nursing home. Thank God for Sunrise which is nothing like that. The place is so lovely and all of the employees were just too sweet & caring. When we lost mom a few months later the staff didn't make us vacate the apartment in a hurried manner but instead told me we could take as much time as we needed. I'll never forget how truly wonderful they were to my family.

I would not recommend this place ... they care more so about the benefits of the client ($$) but…read morenot the actual client themselves.... Just saying make sure they are taking care of your loves

Assurance took excellent care of my mother, allowed her to remain in her home with comfort and…read moredignity, and gave her constant care, companionship and affection. The caretakers treated her with respect and kept us informed. The administration took so much of the stress off of the family so we could focus on spending quality time with my mom in her final year. I am so appreciative of Anne and Michele and the caretakers at Assurance and would recommend Assurance to anyone who seeks care for their loved one(s).

From the owner: Safe * Dependable * Personal Care Services for Seniors…read more Assurance Home Care is here to help you care for your loved ones. Since 2002, Assurance has helped Seniors maintain a better, more fulfilling and more independent lifestyle by providing top-quality in-home care services.