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    California Westys

    4.6 (29 reviews)
    Open 8:00 am - 6:00 pm

    Services - California Westys

    Routine automotive maintenance

    Auto electronics installation

    California Westys Photos

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    Insulation blew out of vents in dash

    Cesar and crew seem like great guys and I really hate to leave a bad review, but our experience there was horrible. Rodents got into our 89 Westfalia. Our insurance company would cover repairs but the place we usually take it in San Rafael was closed for vacation. We found California Westys online. When I called, Cesar quoted $4500 to remove all the fixtures and thoroughly clean and sanitize everything including the ducts. We agreed and our insurance company paid to transport our van there. Once the owner realized our insurance was paying, he raised the price to $5000. When I protested, he told me that was only a verbal estimate, not a firm quote. They had a month to do the repair. Every time I contacted Cesar, he was out of town and it didn't seem that they had started. We had to pick it up in person and drive it home and we booked a family trip around it, flying into San Diego and planning to drive it home to Northern California. When my husband got there to pick it up, they mechanic said they had swapped out our AC for a used one out of another van (without asking us) but that only after they tried to charge it did they realize the coolant line was broken. Very weird because obviously the mice didn't do that and the AC worked last time we drove it, but maybe it happened in transport. When my husband met us with the van it positively reeked of synthetic fragrance though I had told him not to use any products containing them. We drove hours in 102 degree heat up through the Central Valley with the windows open, feeling ill from the horrible chemical smell. When we got toward the coast in Santa Cruz, it got cold and foggy. We turned on the defroster. Bits of insulation and the smell of mouse feces started flying throughout the van. They obviously had not fixed the problem at all. My husband got a flashlight and looked into the duct near the driver's door wheel well and he could see an old mouse nest made out of the exact kind of plants we have at our property in plain view! We got it home by driving with the windows open and not turning on any heat or air. It made me and my son sick for several days. We took it to our regular shop in San Rafael (they were back from vacation). Almost $7000 later (in addition to the $5200 California Westys got paid NOT to solve the problem), we got the problem fixed. They found rodent nests and dead rodents throughout the vehicle, iincluding in the heater core which they had to rebuild. They arranged for all the AC repairs and even a new radio and installation. I would not recommend this company for this sort of remediation.

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    3 years ago

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    5 years ago

    Cesar does a great job and his crew is great as well. Highly recommended. Also they work on the Subaru engines which is a real plus.

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    Review Highlights - California Westys

    It is Cesar and his team of professionals at California Westys in El Cajón, east of San Diego.

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    Supreme Auto Repair - Thank you Yelp

    Supreme Auto Repair

    (222 reviews)

    Amanda, sam, manny, thank you very much. When all the other shops I contacted regarding the issue…read moremy sunroof said "we don't service it" you said "We got you!!!" Thank you so much for your hard work and dedication, even when we hit delivery hurdles, AWESOMENESS is all I can say. You've got a customer for life!!!

    I brought my vehicle here at the direction of my warranty company for a squeaking noise in the…read moresteering wheel. I dropped the car off at 8:30 a.m. and was told by 2:00 p.m. that the issue was diagnosed as a clock spring and repaired. Upon picking up the vehicle, the squeaking noise was immediately present. I returned to the shop, where the technician sprayed WD-40 into the steering wheel area. The noise subsided for approximately one week and then returned. I contacted the shop again and was instructed to bring the vehicle back. During this visit, I also requested an oil change and tire rotation. I was then informed that my vehicle had an oil leak and that the upper control arms needed to be replaced, which they claimed was the cause of the steering noise. After picking up my vehicle a week later, the squeaking noise was still present. I documented this on video and immediately notified the shop via phone and email. Due to it being Christmas week, I brought the vehicle back the following Monday. Before I was able to do so, while backing out of my garage, I heard severe metal-on-metal grinding, as if the vehicle were coming apart. This noise had never occurred prior to this shop working on my vehicle. I immediately contacted them and was told that other components may need replacement and that they were not responsible. Additionally, after their tire rotation, my custom Range Rover valve stem caps were removed and replaced with mismatched, rusty caps (one was missing entirely). The wheel lock key was left loose in the trunk, and the spare tire cover was not reinstalled. Given the severity of the situation, I filed a formal complaint with my warranty company. They ultimately approved a diagnostic inspection at the Range Rover dealership. The findings were extremely concerning. The dealership documented negligent workmanship by Supreme Auto, including: Bolts not properly tightened Missing fasteners Components left loose As a result, the brake dust shield was dangling and a bolt was rubbing against the rotor, damaging the brake pad and sensors and creating a serious safety hazard. The dealership further confirmed that the original steering wheel noise was caused by a foam component on the steering shaft that required lubrication -- not a clock spring, which Supreme Auto billed and was paid for. To restore my vehicle to a safe operating condition, I am now responsible for $2,967 out of pocket. I provided Supreme Auto with dealership videos, documentation, and reports. Despite this evidence, they offered only $463 to "tighten bolts," while claiming they did not perform brake work. While that is true, the issue was not brake service -- it was improper reassembly and failure to secure critical components affecting steering and braking systems. For the record, my brakes were inspected in August, and this vehicle is not driven daily. Thankfully, my warranty company has since removed Supreme Auto from their approved network. I hope this review prevents others from experiencing a similar situation. All I requested was that they take responsibility and pay the dealership directly to correct the unsafe conditions created by their workmanship. They may deny responsibility, but the evidence -- dealership video, written report, and another independent mechanic review -- clearly documents the cause. This is not acceptable or ethical business practice

    Ed Hanson's Muffler Service

    Ed Hanson's Muffler Service

    (318 reviews)

    We have a older suburban that has been sitting idle for years. Occasionally we round start it and…read moredrive it down the street, but now we need to use it. The check engine light was on so we couldn't smog it. Took it up our mechanic in Santee and they found a problem with the catalytic converter. They said one side was bad and recommended Hanson's to get it fixed. I called Hanson's and was able to get an appointment for the next day. While the car was there they found another problem that was an inexpensive fix. They were able to install the cat and make the other fix the same day. Overall I am very impressed with the work, service, and advice/direction I received from Hanson's.

    1 Star - Would Not Recommend…read more I went to Ed Hanson's Muffler for a simple resonator/muffler delete, basic exhaust work. This shop used to have a solid reputation, which is the only reason I chose it. Unfortunately, that no longer seems to be the case. I arrived when they opened and clearly explained that I did not want to be stuck there all day. I don't live close by, and I needed to pick up my daughter from school later. I specifically told them I was completely fine dropping the car off and coming back once it was finished if the job was going to take a while. They laughed and said that wouldn't be necessary, and that they'd be in trouble if a job like this took that long, implying it would be done quickly. Instead, the work dragged on for most of the day. I was repeatedly told it was "almost done," which kept me waiting there instead of leaving. Had they been honest upfront, I would have left and returned later without any issue. During this time, the employee working on the car moved extremely slowly, frequently stopping to socialize, smoke, eat, and take extended breaks. There was no sense of urgency and no respect for my time. Because of this, I nearly ended up late picking up my daughter from school, which was exactly what I was trying to avoid by offering to drop the car off in the first place. To make matters worse, the final result was disappointing. The piping looks sloppy and unprofessional, like basic budget muffler work, yet the price was unreasonably high for the quality delivered. Ed Hanson's may have been a respectable shop at one point, but based on my experience and many others now a days, that standard is no longer there. Don't waste your hard-earned money or your time.

    California Westys - autorepair - Updated May 2026

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