I'm so happy to be in this insurance company Veronica is so helpful and she is so dedicated to her…read moreclients needs I'm so happy to be insured in this insurance company where they always treat you like family I would recommend it to anyone you won't regret it!! Thank you Veronica!!!

First off I want to thank Veronica M. For helping me with my car insurance, She was quick and…read morepatient. I got the insurance I wanted with a great price. My record ain't the greatest but acceptance Insurance took a chance with me. Thank you for your great customer service! Highly recommend

Nancy is fantastic to deal with and handled my motorcycle insurance needs. I had her on speaker…read morephone, and my wife heard some of our conversation. When I hung up, my wife said she's fantastic. The way she talks to you makes you feel like you're her top priority! Don't waste your time looking for other agents. Call Nancy now!

So I been with allstate for the past 6 months. New 6 month term was coming up and charged me a…read morerenewal fee plus charged me for last month that I already paid for and current month!! Like why when I already have an active policy and Nancy Kunes decided she needed to try and hustle me and charge these Ridiculous fees. Went to progressive and beat them by over 1k a year and didn't charge me last month plus current month. Do yourself a favor and shop around before doing business with Nancy Kunes. Money hungry rip off of a business. This is exactly why America is in the position it's in now because of people like this. Hope trying to rip me off was worth this nice review!!

Chris was a great insurance agent! I worked with her the last few years but sadly moved out of…read morestate and had to move my policy. Chris was always super responsive, extremely nice and always did what was best for me. I had a really high insurance rate due to a bad accident, but she always found a way to help keep my rate as low as possible while keeping full coverage, and I thank her tremendously for that. I would recommend her to any family and friend. That's actually how I found her, a family member recommended her and she did not let me down. Thanks Chris for all the help!

I love working with Chris! She makes sure you know all your various options, pros & cons when…read moreinsuring your home. She is very responsive to calls/text msgs when you have a question. Highly recommended!!

Unable to contact anyone!!!!horrible customer service. Unable to get responses and also for my son…read moreresolving accident not his fault. I'll be leaving Geico soon for sure. They don't have any physical offices in California anymore

I have a simple billing question that can be answered in one minute. It's Thursday afternoon 4:00…read morepm and I have been on hold for 90 minutes, since 2:30. No call back option - it's "not available" today. I'm betting that I will be on hold until 6 pm and a recording will say Goodbye. I'm making this call for my 90 year old mother - I'm so glad I don't have geico!!!!! Edit: I was disconnected at 4:20. Called back and after going through a lengthy automated questioning (again!) I was disconnected (again!). Geico sucks!!!!!!!

This place is awesome; you cannot go wrong here. All of the girls are courteous, professional and…read moreknow their stuff. The staff is also timely, friendly and will work to your needs, they are obviously trained very well. They are there when needed. Most companies just tote the company line, grab your business and then nothing. This company is NOT that way as they are true professionals across the board. I can call anytime and someone there to answer my every question and provide information beyond with great effort. I would NOT go anywhere else. Have done the homework and found this company to be very reputable. No bitter experiences here. Those who have no one to blame but themselves; however they point the finger at others. This company I highly recommend.

Lady ask must be driving license I don't have one just California id because I'm driving boat I…read moredecided give her bitch zero rate

I have been a State Farm customer since 2001 and have been a policy holder for Rena MacDonald's…read moreoffice for a couple years now. I have my vehicles and rental properties insured through them. Their team is very responsive to my emails, they return phone calls, and are pleasant to speak with over the phone. I have processed one claim through them already and they made it an effortless process. So far I have spoken with Rena, Ryan, Tiffany, Jocelyn and Tammy, and they are all a pleasure to work with.

For some reason I had spoken to a State farm representative and apparently the quote he gave me was…read morenot the same when I went to a State farm office not too happy! So why even talk to a representative of State farm or maybe farmers AAA or what other companies that carries insurance? For me personally I rather have one on one and see my options whether I care or to decide to go with a company and invest my money into it? The representative at the office was very very well trained but what they quote me was not the same as the representative on the phone that's why I always like to ask where abouts are you located and are they around my parts (area)

It was great to meet the insurance agent . He is a nice man . Honest staff!! And very fair policies…read more than the market agents .

Kelly rocks. I am always impressed with her friendly and professional demeanor and she is fast and…read moresmart!

Hello, My name is Jacqueline and earlier this year I signed up with Allstate for renters and auto…read moreinsurance. My agent is Jennifer Robles in Fairfield, California. My initial experience with Allstate went great, Jennifer seemed to be on top of everything, but that all changed when I was hit by a former police officer who ran a red light. The accident happened on 07/25/2021. A week later my car was towed to the body shop and I did not get my car back from the body shop until 10/15/2021. There were several delays in the adjuster making it to the dealership to appraise my vehicle, apparently they had canceled a few times. At that point I was trying to understand what was going on and get the status of my car and when I called my claims adjusted she either never answered the phone or didn't return my call for 2-3 days. Having gotten nowhere I reached out to my broker and she told me, "Jacqui,I don't know what you want me to do" The person I pay $390.00 a month for 2 vehicles told me this. I felt like I was working for myself, I felt hopeless, like Jennifer did not care about what was happening. At this point my car was at the body shop for a month and I was spending over $200 in gas a week. I informed Jennifer this was the case and she offered to send me gift cards. I never got the gift cards until a week ago which is when I put in another complaint about her service. Jennifer sounds like a great person, but her lack of skills and compassions shows. She takes numerous days to follow up with me on items, she does NOT put the customer first. I would have expected her to tell me, "let me see what I can do" Even if she has no pull, customers want to know that we are taken care of and our service is valued, I did not get that from Jennifer. I am frustrated by the way Jennifer treated me, I come from a customer service background and she is lacking in this area. I have never had so many issues with my insurance company in my years behind the wheel. My claims representative said she was going to do things and didn't do them. I then talked to an adjuster and asked for a manager to help and he would not send me to a manager. This former cop hit me and my kids by running a red light and all I got was letters from Allstate stating that he won and it's now going to go against my insurance. NO ONE tried to help me through this, NO ONE asked me for additional information or made suggestions on how we could fight this case together. I am appalled at how you are still in business. I then worked with Jennifer to get my windshield replaced, I had to tell Jennifer how her company worked when claiming my windshield. Because your company did not pick up the phone after leaving several messages, I had to pay out of pocket for my entire windshield and still have not gotten reimbursement for this or even a status because no one is answering their phone or replying to my emails. Again Jennifer said she would follow up in a few days and she hasn't. This has been by far the worst experience I have ever gone through with my car insurance. Allstate did not support me in any aspect of this accident or claim. Please note, I will be taking my complaint to the Better Business Bureau and the California Department of Insurance. I have since cancelled my insurance with Allstate.

The rudest person ever helped me. I called to process a payment. Current location I normally go to…read moreis closing. So I called the next closest location to see if I could get help and the first question I asked this lady gave me the nastiest response. I let her no she didn't have to be rude and she replied im not and I will be hanging up the phone. I asked her for her manager name she completely ignored me and then hung the phone up. I called back 5 times. My call was not answered. There's a reason why this Allstate has basically no stars. Disgusting customer service. The nastiest customer service I have ever had in my life. If I could give a negative rating to this agent I would.

Manuel Morillo and his team are so amazing and have human compassion and understanding an agent…read morewho you can call and talk to if their is any situation that you don't understand

Manuel and Teresa have always been very helpful. Prompt response. I highly recommend State Farm…read moreInsurance Agent Manuel Morillo to take care of your insurance needs. Service is laudable!