Financial advisor and Luis were super helpful in assisting me promptly with a very important matter…read moreI was concerned about. They treated me like they knew me forever and it was my first time meeting them. I don't know why anyone would leave less than 5 stars ‍‍‍‍

If you're into paying fees for every day banking then this bank is for you! Shady fees, customer…read moreservice is horrid, go to any other bank, but here ,they are terrible!

Long story short--I went to surprise my cousin with extra cash since she was running low, but…read moreapparently there's a new policy which requires an account number in order to make a cash deposit... I used to go there to deposit cash as a surprise to my brother who lives states away ALL the time on special occasions on simply his name and birthdate alone--sometimes his address for verification (simple and efficient right?) Wtf? What bank requires an account number just to DEPOSIT into an account? I'm sorry, but "confidentiality" or not, that's the most inconvenient and incompetent policy I've ever heard of. What sense does that even make? I mean... I can understand how some people may deposit into the wrong accounts, but that's on them... a full name, birthdate, and address should be sufficient enough to deposit into any account. Obtaining an account number to DEPOSIT cash seems a bit counterintuitive in regards to maintaining confidentiality... Am I tripping? I wouldn't want someone's account number readily available, what kinda mess?? Am I wrong for thinking that this is inconvenient and ridiculous? Na?... Oh well, 2 stars from me based on that ridiculous policy alone. Glad I don't bank here! They got that.

Most definitely the slowest and most packed Wells Fargo I've ever been in! The wait is ridiculous…read more The parking is horrid as well.

More & More This Bank makes me want to discontinue our relationship…read more Went through the drive-thru at this branch last week. (Wells-Fargo Kennett Square, PA) My first language is ENGLISH. Please don't assume EVERYONE speaks SPANISH. So young girls in the drive-thru, stop giggling and be more professional. I was making a CASH deposit with a checking account deposit slip. After I sent the cash & deposit slip, the teller then asked for I.D. Without thinking, I did. I then said to her, " This is some bull, you don't need I.D. for a deposit." How rude and unprofessional. Please train your employees better.

ALWAYS ALWAYS friendly smiling tellers inside the bank who process my transactions in a timely…read moremanner! I have been a customer since 1998 when it was First Union.

We are new to the area and wanted to open a checking & savings account. We forgot the $400 coupon…read moreat the time of opening the accounts. We went back 3 business days later and they would not honor the coupon. We are closing ALL of our accounts at Wells Fargo. They would not work with us, thus we will NOT work with them nor recommend them to anyone.

I've received good service at this bank both online and in person. The tellers are competent and…read morefor the most part friendly. Competent being more important of course. The floor people I've worked with are also competent and friendly as well. Their online services work for me. The check deposit by smart phone is especially useful.

I went into the branch today to get money out of my checking account and I was told by the teller…read morewho was a Middle eastern man that I cant get my money because my money that was in my account wasnt actually in my account which made no sense being as tho I am a former employee of Wells Fargo Private Bank and know that isnt a real thing. He was adamant that I couldnt get my money until tomorrow. I left the branch disappointed to go to another branch to see if this was a real thing. Upon going to the tenth street location in Wilmington I was told by the banker there that I could absolutely get the money that was in my account and they helped me get my withdrawl. Ive been a customer for years and never dealt with a teller lying in my face about my own money. With that being said I ended my relationship with Wells by withdrawling all of my money as well informing the organization that I work with (They are severing ties with Wells Fargo as well). To be discriminated against and not being able to get the money that belongs to me was insulting. There is room for training at this Branch.

Nope!!!! Don't do it!! Terrible bank and shady fees! Go somewhere else!! Horrible customer service.read more

I give this bank a zero star too much attitude and not enough good customer service. I tried to…read moredeposit a check and they made something so easy so difficult. This Wells Fargo Bank should be ashamed of themselves for saying they're customer friendly because they are not at all . Again the name of this Wells Fargo is ATTITUDE

Go if you want attitude and headache!!! I would give this bank NO star if possible. I've had such a…read moreterrible experience here that I plan on taking out my money and banking somewhere else. The manager, Danielle Sanchez is more untrained that the teller. I had an issue that she didn't really address at all and she did nothing but defend her friend saying that she was the best teller they have. Well if she was the best, I'd hate to see their worst. All I received was spicy attitude and a lack of good customer service. It's really a shame. Very unsatisfied. Will not be coming back, dont waste your time. These people need to be held accountable.

Terrible bank with even worse customer service! Go elsewhere there are better options than this…read morebank for everyday banking! This bank has fees and use dirty tricks to make sure you are charged!!!!

I am a teacher of the visually impaired and I was taking a student on a lesson to do a bank…read morewithdrawal. The staff was very supportive in helping the student learn to independently make a withdrawal while giving him proper guidance.

It might be simpler if they put a sign on the ATM to indicate when it is working properly, given…read morehow infrequent that is.

Wells Fargo charges a $50 annual fee to be in their rewards program with their Visa credit card…read more Do you believe that? You have to pay for your rewards!!! It's absurd! Apply elsewhere for your credit card!