This is my experience with Brown's. I had damage on the front end of my Rav4 -broken pice of grill…read moreand some paint scrapped off from a chunk of ice that hit my car on the expressway from an 18 wheeler, and had backed into another car in my driveway which caused a small dent in the back door. I went to Brown's during lunch for an estimate. That was probably a mistake because I think I interrupted the estimator's lunch. I tried to introduce myself to him and shake his hand as he tried to walk past me in the lobby, as he blasted by me asking me which car it was, he finally offered up 3 of his fingers to shake my hand. Not a good start. The estimate to replace the broken section of grill and repaint the scrape on the roof was $2,100.00. The estimator explained it is a 3 step process and really expensive to paint. The scrap on the roof is about 3 inches long and an inch wide. Only the paint is missing, there are no dents. The estimate to repair the small dent in the back door was $2,500.00. The guy doing the estimate said the entire door had to be replaced. The Rav4 emblems all the way to the interior panels of the door. WTH?? I tried to tell him that the door worked fine, there was no alignment problems, no scratches in the paint, it was only a dent on one part of the door, but he said the Rav4 was a terrible design and it all had to be replaced. All the interior parts that hold the sprare tire were busted. But I tried to explain there is no noise...indicating broken parts, there is no problem opening or closing the door. Nope he said poor design, it all has to be replaced. I asked him that I would take the tire cover off and the tire, would I see the damage. Yep he said. He never offered to remove them himself to verify. When I got home, I removed them both. There was no visual damage. I went to another shop, they are bumping out the back door for less than $500.00 and replacing the grill and painting for $350.00. They removed the cover and tire and saw there was no other damage. So, instead of paying $4,600.00, the bill is less than $850.00. I can't help but wonder if I had been a man, the guy would have listened to me and tried to do a little more diligence in estimating the work, or if I didn't come during lunch. Sorry, but I cannot recommend this shop.

I've (unfortunately) needed to visit a body shop here in Tuscaloosa more than once, but Brown's…read moremade it a simple experience both times around. My 2014 Honda Accord Coupe was rear-ended on McFarland back in 2017, and I was recently backed into while parked in town. They were able to work with both parties' insurance companies easily and took the care to do the best work and not rush anything through. The staff was very friendly and helpful throughout the process. I certainly recommend them.

Barker's custom & collision has been my go to body shop for the last 20+ years. Whether I need body…read morerepair from an accident or a full paint job they have always delivered beautiful results! They are honest, hard working and truly care about your satisfaction. Kevin's work is amazing! He is by far the best in the business!! I would give them 100 stars if I could!!

They do great work......took off one star because they just cannot seem to get the work done when…read morepromised. Promised one week on a fender repair.....got it finished at end of 4 weeks.

I have had such a great experience with everyone there so far. They are very thorough with their…read morediagnostic testing and there system is absolutely amazing. I never seen anything like it but its very detailed and easy to read.

Last visit was 5-star primo, this one much less so. Nice people but they took over three weeks to…read moremake two or three repairs. Complained they couldn't find parts for some repairs they said were urgent. Poor follow up. Meh.

"This is the second consecutive year that I have experienced a major problem with my 2025 Honda…read morePilot. Last year, I had a serious cooling-system issue, and now, one year later, I am facing an even more serious problem. The dealership is recommending that the engine be replaced with a used engine and quoted me $10,988.14, including parts, labor, taxes, and diagnostic charges. My vehicle has never been in an accident, and I have never opened, modified, or taken apart the engine. I purchased a new Honda expecting reliability and warranty protection, and I am very concerned that I am now being asked to pay nearly $11,000 for an engine replacement on such a new vehicle. I am requesting that Honda review the entire history of this vehicle, including last year's cooling-system problem, and provide me with a written explanation of why this engine failure is not being covered under warranty."

Third time using them for a leased vehicle, and it is such a smooth process every time. Tim…read moreanswered all of my questions and made the entire thing much less intimidating. there's a reason he's the only car salesman who's number I saved in my phone!

Went in for an issue with my keys and ended up being able to fix the issue on my own they didn't…read morecharge me for the service have been coming in since the staff is friendly and efficient

"Stay away be careful "Listen carefully i went to this guy with my bmw x5 to get it fixed and…read morediagnose what is wrong with it he said it would be a day or two to check it and then he didn't call back so i called back 4 days later and he said he didn't have time for my car but he can tell it's the struts and when i asked other questions he didn't have answer which showed he didn't even check it.. i the told him i can help by ordering the part online so after I checked with the Vin number and everything online I found two parts and I called him just to make sure that this would be a good fit on my car so he kept on saying I don't have the time to get the check your parts online that you're gonna buy that that's why I go to the dealership so I don't waste my time and he kept on sounding very unprofessional so I told him I'm just trying to get your advice as the mechanic because you're supposed to be doing the cars, you know better if you just take a look and make sure it's a good fit on the car and I'm not gonna take you liable for anything. I will buy it and if it doesn't fit, we can always return it. He said I don't have the time to do this. I don't wanna waste my time with you. You should do this yourself online so I even told him OK I'll just go ahead and order it just tell me how much does it cost for labor and he replied back saying I don't even know how much it cost for labor so I told him so you run the shop and you're the owner and you do the parts and you don't even know how much it cost for this part to get put on the vehicle in ur own shop so that means you haven't worked on these cars before or replaced these parts before if you don't know how much they cost so I told him thank you so much. I'm gonna leave a review with what happened so I told me fck off and dropped the call. So if u wanna do ur car and self a favor stay away from this guy. And i never leave reviews but this guy with his attitude and professionalism made me leave this review

Nothing but excellent things to say about winters. I have used them multiple times in the past 15…read moreyears and their service and reliability is top notch. They are honest, friendly people. They do excellent work. Recently helped me maneuver a insurance company that was being a pain in the rear end.

Rick's got my clutch/shifting issue diagnosed quickly and then promptly repaired for a very fair…read moreprice for both the parts costs and the labor involved. Thanks for getting my car back on the road again!

First of all, I called the wrong Rick's. I explained my situation with my transmission and Evan…read moregave me a direct estimate and sound advice on what one should do in my situation. Then it turns out my car wasn't even worth fixing and he still offered advice on how to make the most of a trade. I asked if they do other services and he said no, mostly transmissions. The entire time I was talking about a car that I lost off the interstate in Pennsylvania while I am calling from Brooklyn, New York, and Evan never once corrected me that he was in in Alabama. At the end of the call he even offered to check any used car I may purchase. I just may have to buy an Alabama car after all. Cheers to Evan at Rick's Quality Transmission's.