THIS PLACE IS A JOKE. I took my 2018 Nissan Pathfinder Platinum in for a minor bumper repair after a fender bender. This was a scraped bumper, nothing major. They had my vehicle for 3 weeks. The day after it was scheduled to be completed a got a call at close of business stating it was being calibrated and would be ready for pickup by 7:30am the next morning. So I showed up at 7:30am, visually assessed the bumper and went inside to turn in my rental and pick up my keys. I moved my toddlers carseats over and all my other belongings from the rental, got the kids all strapped in, and turned on the car to leave. When I turned on the car, my display did not come on at all. No radio, no cameras, no navigation....black screen. I have never ever had an issue with my display. I restarted the vehicle, and still nothing. I put it in reverse and the cameras flashed on and then went off again. I parked the vehicle and went in asking for assistance. I assumed when they calibrated the vehicle there was something done wrong to cause the issue with the screens. They fully admitted to me that they had not done a quality control check on the vehicle prior to calling me stating it was ready for pickup. Initially they were very apologetic and promised to get it taken care of. I switched everything back over to the rental, which is a whole ordeal as anyone with carseats is aware, and could have been avoided by them simply following protocol. But this is only the beginning. Later that day I got a call from them stating that the head unit was likely bad and that this was a known issue with Nissans, and I would need to pick up the car and take it to a Nissan dealer to look at. Which I of course vehemently disagreed with as there were no issues prior to them disassembling the wiring harness from the bumper. They had gone from apologetic to completely unhelpful and deflecting all blame. They were not even willing to go back and check their work. When my husband called on my behalf after they were no help to me, they were suddenly willing to tow the vehicle to Nissan at their own expense and have it looked at by them. Nissan immediately concurred with us that bad head units are not in fact "a known issue". Nissan was not very helpful overall. The impression we got was that their people are tight with Caliber's people and they did not want to take a side. They would agree with us when we spoke to them and agree with Caliber when Caliber spoke to them. We took it to a 3rd party collision shop, Luna Collision, for an unbiased assessment, who made it very clear that the issue was related to something Caliber had done. That it was either wired wrong or they had cross the wrong wires and shorted something. The backup cameras work sometimes, especially after the bumper is messed with, and sometimes do not. The front screen display flashes but does not come on. We have taken it back to Caliber multiple times and even had their regional manager look at it. There is a complete lack of accountability. We just want it made right and all they want to do is point fingers anywhere but at them and deflect blame. Their resounding argument is "Well how do we know that it was working before? We just have to take your word for it?" Yes, yes you do. Because if you had properly done your job, you would have fully assessed the vehicle before and after, and seen that it was working and now it is not. The paperwork actually states they did this, which in and of itself is insurance fraud. The pictures posted are how the vehicle looks now after we took it back to them last week to look at the wiring harness. This is how they reattached it. We reached out to the regional manager on this as well and his famous last words to us were that he didn't believe his guys did that and refused to take responsibility. They can't even attach a bumper properly and we are supposed to believe they didn't fry my head unit with negligent work? We will be taking them to court over this. Spare yourself the headache and choose one of the many other collision shops in the area. read more
