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7 years ago
7 years ago
I'm writing from the perspective of a client who did not receive all the goods that were agreed upon/paid for and received a fraction of the refund I deserved. First, Cali Roots Design is a budget-friendly floral company with a lot of talent. Their prices are hard to beat and for the most part, I was very satisfied with their work. However, my mistake was not requesting mock ups ahead of time. Danielle and I met once to discuss what I wanted and would send each other inspiration photos, but I didn't actually know what my floral pieces would look like until the day of the wedding. She was not always easy to reach, and sometimes took days-weeks to respond. I asked her to send mock up photos the week before the wedding, but never received any. Admittedly, I'm not particular with flowers and was overall happy with what was provided. The altar pieces, boutonnieres, bouquets, driftwood pieces were all beautiful. However, I paid $1200 for 12 table center pieces ($100 per table). What was provided (see picture), although pretty, was simple and didn't seem to equate to $100 to me compared with the value of other items ($100 for bride bouquet, $60 for bridesmaid bouquet, $18 boutonnieres, etc). I was able to keep the flowers and vases, but had to return floating candles and their holders. About 2 wks after the wedding, I asked Danielle about this. She called back almost immediately and stated she was appalled about what happened. After talking with her team, she told me that there had been a mistake - that in addition to what was pictured, I was supposed to have received 3 full vases of flowers per table (essentially 36 floral vases had not been delivered). Danielle had not been present on my wedding day for unclear reasons. According to her, her team had singlehandedly decided not to include those 36 vases on the day of the wedding because they felt those vases would "overcrowd the table". Neither I, my husband, my wedding coordinator (or Danielle, apparently) were notified of this. We were never given an adjusted invoice -- the reason why this even came to light was because I asked Danielle after the fact. I never saw those floral vases during the set up and still don't understand how 36 prepped vases slipped through the cracks, unbeknownst even to Danielle. Naturally, I asked for a refund on what was not delivered. She initially offered to send me a gift and credit me for two future centerpieces (two! when she owed me 36). When I told her that I preferred a refund (there are few, if any, circumstances in my life where I would need that many floral vases again), she stated she'd need to calculate costs and get back to me, and that it would be difficult because she had already paid for those flowers and labor (lol!). The following morning, I received a Venmo payment of $300 without any prior discussion or agreement (bearing in mind that I paid $1200 for these centerpieces and did not receive the bulk of what was promised). When I asked her for an explanation of how she arrived at $300, she said her company never gives refunds per our contract (which is not stated in any contract between us) and that she was being generous by giving a 25% refund. Her rationale for this was that her team helped set up the center pieces (what little there was of them) when this was not part of the agreement (this had been my wedding coordinator's responsibility, but Danielle's team saw that she was swamped and decided to help her). Although this is not lost on me and I am grateful for the beautiful work that was done and delivered, that shouldn't undermine the mistake that was made. Danielle failed to deliver on ~$800-900 of goods that were promised, which trumps any policy/contract and violates consumer law. She treated this situation as if the mistake was not hers and as if I, as the customer, should bear the brunt/take the loss. Overall, I am extremely disappointed in how Danielle handled this situation. I trusted her in good faith and tried to be patient (and even accommodating) throughout the whole process. She is unprofessional and ignored my repeated attempts to reach out to her, and most notably breached consumer law. Although the merchandise was just flowers (and my guests had a great time regardless), this was still a business transaction that was poorly handled. I expect better business standards. If you are considering Cali Roots Design, I would ask early and often for detailed mock ups and invoices. In hindsight, I would rather have paid a little extra to have gone with a different company with better business ethics. read more
7 years ago
7 years ago
7 years ago
8 years ago
8 years ago
Danielle and her team are absolutely amazing! They took my wedding vision and brought it to life with some of the most beautiful bouquets I have ever seen! Prices were extremely reasonable and even with some last minute changes due to weather, Danielle was able to make our ceremony so much more beautiful than I expected! I've recommended her to all my friends getting married in the LA area because she is truly the best! Thank you so much!! read more
9 years ago
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Los Angeles, CA 90250
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(424) 272-1855
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http://Calirootsdesigns.com
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9 years ago
