First of all Dave, Monica and Ramon...OUTSTANDING people. I was on my way to the San Francisco Bay Area for the Nascar race..and three miles from Tonopah My turbo fails...after frustrating call to AAA, I find out that they won't send a tow...But they transferred me to Cal-Nevada Towing and I was able to get towed the 3 miles to Tonopah.
Dave The manager towed my excursion and my 25ft toy hauler, stopped by a local camping spot and I was able to get disconnected from my RV and and was at a near by the main tow yard...The bad news was that the mechanic wasn't on duty that day...SO I spent the night at Tonopah Station.
The mech is the only licensed Mechanic with in the area and he is hesitant... So he agree's to replace the turbo after I offer a tip of $750 (...and I come by the next morning and sign the agreement and Dave (also the Manager) said what you do is up to you...but the tip is between you two. So the Mech say's it will take a couple of days, so I call my Son inlaw and he sent his Dad, to stay in Tonopah while I use his truck to tow my RV to Sonoma. And then him and his wife will stay at the hotel, and wait for my truck...
The next Morning the Mech tells me he can start working on my Truck the following Monday. So I decided not to go to the race and my son-in-law's Dad and mom help me tow my RV back to Pahrump.
The following Tuesday I call the Mech for a status, and he tell's me he's removed the turbo, but needs a new Y tube...and other parts. to finish the job. I called on Thursdays and asked for a status and he's not there that day..So Friday I find out that he still can't get parts. So I call my Son-in-law and he orders all the parts and have them drop shipped to the Mech.
Now on Monday I call and again the Mech isn't there. Tuesday the mech tells me he has all the parts and should be running tomorrow. So I say then I can come up on Thursday? Yes. So I call Weds evening to make sure I can pickup my truck and the mech isn't there...I've left a message to have the mech call me...(every time he wasn't there I've asked for a call back...and he didn't call me once.) So I call Thursday morning and he's not sure the truck will start.but he's buttoning everything up and expects to test drive it later in the day.PLEASE CALL ME, because I have to rent a u-haul to get up there. If the truck isn't going to be ready....No phone call... I try calling right before closing (only towing is open 24 hours) and he's not there and Dave doesn't know the status.
So I reserve a u-haul...interesting enough. Tonopah doesn't have a rental car company but they do have a u-haul so I can rent a u-haul truck one way...
The u-haul company early rental available is 9:am, So I call Cal-Nav towing and SURPRISE...the Mech is there...But he says the truck isn't ready...Ok are you opened on Saturday...No, ok I'll come up on Monday..no it's a Holiday...So I say on Tuesday...
Please call me tonight if the truck is ready, I have to pay over $200 dollars for a truck rental...no phone call
So I call Tuesday...and he's not there...Monica the Asst Manager (great lady) tells me he out right now but should be returning soon. Please have him call me... He doesn't call...(from what the mech told me the next day he was test driving my truck) I call him and he says the truck will be ready. I ask him to call me before tomorrow morning if the truck isn't going to be ready...
So I get ready on Wednesday morning, rent a U-haul and off I go
So I arrive and my truck is at the Garage with the hood up. SO I walk in looking for the Mech and he's at lunch. He's at lunch and should be back soon. So I return the U-haul and return...
Mech said I was taking it for a test drive and it was acting funny so Dave said shut it down. So cylinder number 6 isn't working and I can't figure it out. So I call my Son in-law and let him talk to the mech. SIL says a new wire harness. Mech says I'm not into electrical problems (even I know that it's not an electrical problem that the harness was burnt when the turbo failed
The Mech tell's me that Dave said we would supply a complementary tow back to LV..ave comes out and I'll have to wait a couple of hours. She asked if the tow was going to be comp. no but let me pay for for the work...She asked Ramon, if he can tow me back to Pahrump and she discounts the tow to a solid $900.
I take my truck to a diesel shop in Pahrump and the shop owner said to fix the other mech mistakes and get your truck work is a going to cost just under $4k dollars.
My opinion Dave and Monica knew the mech capability and should have said no you're better off towing it home..
If Mech would have called me, I would have had my truck towed instead of renting a U-Haul... He just didn't believe in returning calls...
I'm not one for getting one fired, but the Mech shouldn't be the head mech. And after hearing things around shop. The Mech needs more direct supervision remember the mech is a ambassador of the company... read more