Visited today (Mother's Day). Unimpressive selection of cakes - seems like the same cakes I can get at HEB. Nothing Special.
I asked about lack of selection and a RUDE clerk told me that they had been there since 8:00 am. So what? That is their business to be there. She acted as if I was an annoyance for asking so many questions and did not seem to want to be very helpful. She did not smile or act friendly or helpful. More like... hurry up and pick what you want and get out of my way. Seemed especially annoyed that I wanted to speak with her in Spanish only (my wife does not speak English). Her bi-lingual skills seemed minimal at best.
They used to have a much more creative selection of cakes when they were at Del Mar. Now they are just like an HEB Bakery - except they have rude people working for them that have no CUSTOMER SERVICE skills. Even though they are busy they must remember that the customer is KING and their job is to provide courteous, friendly service. Every customer should leave the shop satisfied and happy. Anything less is a failure and ultimately will result in failure for the shop.
I, for one, will NOT return. read more